I recently bought a BMW 1 Series from Vertu BMW in Bridgwater and the experience was excellent from beginning to end. Simon was absolutely brilliant throughout. He was knowledgeable, patient and nev... Ver mais
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I recently bought a BMW 1 Series from Vertu BMW in Bridgwater and the experience was excellent from beginning to end. Simon was absolutely brilliant throughout. He was knowledgeable, patient and nev... Ver mais
A empresa respondeu
Dan from Vertu in Bridgwater is as slick as they come. Professional , welcoming and no hard sales tricks. Let’s face it. You either want a car or you don’t. I can honestly say, I am delighted... Ver mais
A empresa respondeu
From the initial call enquiries I was dealt with by Simon in a very professional and knowledgeable way. He was very open and honest about my own car and the car I was purchasing. He helped make the wh... Ver mais
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I went into Vertu Mini yesterday in Bridgwater. I didn’t have an appointment but was experiencing an issue with my app and my profile on the car. Without any hesitation the manager came straight out t... Ver mais
A empresa respondeu
Escrito pela empresa
The Showground, BMW, TA6 6DD, Bridgwater, Somerset, Reino Unido
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service friendly staff

Resposta da Vertu Motors - BMW Bridgwater
Very professional and efficient process for purchasing a new car and the staff there are helpful and very polite to deal with

Resposta da Vertu Motors - BMW Bridgwater
From start to finish the process of buying my mini was a delight. Such friendly and helpful staff from the sales people to the sales manager. Very knowledgeable about the set up of the car which made life so much easier for me. Kelsie and Kayleigh made the whole purchase a dream. Would recommend them highly.

Resposta da Vertu Motors - BMW Bridgwater
Amazing service as always. Calum and Steve were brilliant and sorted the purchase of our car seamlessly. Also big thanks to Seb, James, Jim ,Amy and Stacey - what a team 😁Thank you BMW Bridgwater

Resposta da Vertu Motors - BMW Bridgwater
Professional, polite and very knowledgeable made the whole process of purchasing the vehicle a pleasure.
Will be recommending them to friends and family.

Resposta da Vertu Motors - BMW Bridgwater
Smooth sell process for my used bmw i5. Calum did a great job in providing good knowledgble customer services. He picked me from train station and helped me answer all questions regarding my bmw. Friendly and fun chap to deal with.

Resposta da Vertu Motors - BMW Bridgwater
Great service. Our contact Gary was both very knowledgeable and helpful. A really good experience all around. Highly recommended.

Resposta da Vertu Motors - BMW Bridgwater
Casper was very helpful and made the process straightforward

Resposta da Vertu Motors - BMW Bridgwater
Amazing experience.
Both Mark and Will were excellent.

Resposta da Vertu Motors - BMW Bridgwater
Bmw 530d xdrive used approved vrm - BT72EKX
I had an extremely disappointing experience with Vertu BMW Bridgwater.
I travelled 3.5 hours and took a day off work after leaving a deposit on the car. The sales team were fully aware of this, so although it was inconvenient, I felt reassured because this was a BMW Approved Used car being sold by an official BMW dealer.
Unfortunately, the reality was completely different.
As soon as I opened the car door, there was a strong smell of cheap interior perfume and what looked like a cloud of fumes/smoke, almost as if something had just been sprayed moments before I arrived to mask another smell.
The car had only 19,000 miles, yet the interior condition was shocking for a BMW Approved Used vehicle. The exterior also had visible marks on the door that had simply been touched in with what looked like a paint pen — completely unacceptable on a £36,000 car.
Just as I was about to proceed with payment, I noticed both ambient lighting strips on the door cards were faulty and visibly marked. These clearly needed replacing and were nowhere near the standard you would expect from a BMW dealer.
After speaking with management, the sales team told me they would not cover the repair, despite admitting the parts were only around £30 each plus labour. No goodwill gesture, no offer to discount the vehicle, and no offer to have the work completed at a BMW dealer closer to me — nothing.
Instead, they were happy to let a customer who had travelled 3.5 hours and taken time off work leave empty-handed over such a small issue.
The whole experience felt unprofessional and poorly handled, with very little customer care or people skills shown throughout. I would strongly advise anyone considering buying from Vertu BMW Bridgwater to read the reviews carefully beforehand.

Resposta da Vertu Motors - BMW Bridgwater
The whole buying process was conducted in a professional and friendly way. Going from a twenty-one-year-old car to a modern one, I needed a lot of guidance / instruction. And I got it. What's more, if I ever need advice or help in the future I know that I'll get it. I can't thank Vertu enough for their fantastic service. To coin a phrase - "Simply the best". Oh, and thanks for the coffees.

Resposta da Vertu Motors - BMW Bridgwater
Both Simon and Will were courteous professionals. Simon finalised the deal and made the experience a pleasure.

Resposta da Vertu Motors - BMW Bridgwater
Absolutely chuffed to bits with my ix3 (used) from Vertu BMW Bridgwater.
The service from Will and Matt who handled the sale of the car and final exchange were very professional and helpful.
I would definitely recommend.

Resposta da Vertu Motors - BMW Bridgwater
Travis at Vertu Bridgwater was great. He sent a personalised video of the car within an hour of my initial enquiry. We booked to go and see the car the following day and picked it up 4 days later! Travis was very knowledgeable of the car and there was no hard sell. He was very patient with us as we had very limited knowledge with driving an automatic! The whole process from start to finish was quick, easy and we felt as though we were in safe hands. Travis was the reason we visited the Bridgwater garage first and it paid off!

Resposta da Vertu Motors - BMW Bridgwater
What a great experience, from start to finish every aspect of the process was very easy and professional. Caspar and Julie were friendly, informative and knowledgeable. I would highly recommend Vertu.

Resposta da Vertu Motors - BMW Bridgwater
Pleasant atmosphere with no rush. Gary Chan was excellent. Knowledgable, patient, pleasant and kind whilst being the perfect professional.

Resposta da Vertu Motors - BMW Bridgwater
I would like to say the service I received was excellent at BMW Bridgwater Simon and Gary meet all my needs With professionalism the presentation and demonstration of my car was also first class. Thankyou once again
Chris Ellard

Resposta da Vertu Motors - BMW Bridgwater
Very pleased with the relaxed but still attentive, professional but still friendly, and informative handover of our new car which we received in Bridgwater yesterday, and similarly on our last two visits.

Resposta da Vertu Motors - BMW Bridgwater
Your sales Representative, Mr Gary Chan, was extremely helpful and friendly. He went out of his way to make sure we knew everything about our purchased and couldn’t do enough for us. He was not pushy in any way and came across as a very likeable person. He was a pleasure to do business with.

Resposta da Vertu Motors - BMW Bridgwater
Kaleigh and Dan in Bridgwater were both fantastic from start to finish - such a straightforward, stress free and enjoyable experience. They were both knowledgeable and patient throughout - actioning each part of the process as promised - I really valued their communication and professionalism. Nothing was rushed for felt too much trouble for them. Thank you so much.

Resposta da Vertu Motors - BMW Bridgwater
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