Genuine 10/10 service from Kyle & Mathew at Vertu Sunderland, tailored the deal perfectly to my needs on my new BMW X5. These guys covered everything from top to bottom to make sure everything was... Ver mais
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Localização
Trocar localizaçãoBoldon Business Park, BMW, West Boldon, NE36 0BQ Sunderland, Tyne and Wear, GB
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Veja o que dizem as avaliações
I viewed a F800GT on website, viewed bike on Friday 7th August and was greeted by Steve Brown who I dealt with some twenty years ago when I purchased a R850R . Steve recognised me instantly, same... Ver mais
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Staff were lovely especially Paul Thompson who was very patient i havnt had an automatic car before and he explained everything perfectly.
A empresa respondeu
I had an excellent experience dealing with Matthew at Vertu BMW Sunderland. He was friendly, professional and knowledgeable throughout the whole process. His communication was clear, he kept me update... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- Loja de Autopeças
- Mecânica de Carros
- Concessionária de veículos motorizados
- Revendedora de carros usados
Sobre Vertu Motors - BMW Sunderland
Escrito pela empresa
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Informações de contato
Boldon Business Park, BMW, West Boldon, NE36 0BQ, Sunderland, Tyne and Wear, Reino Unido
- 0344 659 9408
4,6
Excelente
168 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Paul was knowledgeable and helpful
Paul was knowledgeable and helpful. Always respectful and patient as taught me how to use an automatic
10 de janeiro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - BMW Sunderland
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Electric Mini
Amazing experience at Vertu, Sunderland. Our salesperson, Paul, was fantastic, incredibly helpful and made buying my new to me Mini a breeze. Highly recommend!
7 de janeiro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - BMW Sunderland
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Absolutely amazing experience
Absolutely amazing experience, everyone goes above and beyond to make you feel so comfortable. Massive massive thank you to Matthew who went the extra mile to get me my dream car in record time. Couldn’t recommend BMW Sunderland any more
31 de dezembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - BMW Sunderland
Thank you so much for your kind words! We are so happy to hear that Matthew was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Easy to deal with
Great communications with Nicki Price at Vertu Boldon . Gave honest appraisal of trade in , agreed package for new vehicle , deal was done and happened exactly on time .good communications by text email and phone . Very professional and helpful
30 de dezembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - BMW Sunderland
Thank you so much for your kind words! We are so happy to hear that Nicki was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Chloe
Resposta da Vertu Motors - BMW Sunderland
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Staff were great as always
Staff were great as always. Very helpful and thorough. Helped me find the right car for me.
10 de dezembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - BMW Sunderland
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
After taken my bmw x6 in for a recall…
After taken my bmw x6 in for a recall of both airbags and a new body control module which failed. After collecting the car I found that driving the car the rear view camera wasn't working, the PDC wasn't working and the rear hatch did not open, bearing in mind all these issue's were working before the car went in. Also after I got the car back I noticed a crack in the wing around the headlight about an inch long, also my running boards aluminium were covered in oily boot marks and one of the foot slip grommets was missing the running boards were only three month old which I replaced myself.
After talking to the staff ( who I must say were very nice and have no complaints about there service ) I was told to bring the car back.
After having the car for three weeks I called and was told bmw was going to do a free software update then to be told bmw will not honour the update because the car has pattern parts on After they took my £1,250 for the repair and new key
The only pattern parts on the x6 to my knowledge is LED bulbs.
Then after driving my car home it started to rain and yes you guessed it the wipers didn't work driving my car in the dark with no wipers is not acceptable from a bmw dealer.
Very very disappointed with vertu bmw for the shoddy workmanship the damage to my car in there presence and not resolving the issues that were fine before I took the car in to vertu.
I have booked my x6 in to an auto electrician on the 15th December to get these issues resolved that vertu bmw boldon Sunderland should have resolved.i will wait and see what the independent auto electrician says before I take this further to the motor trader ombudsman and other parties.
1 de outubro de 2025
Avaliação não solicitada
Fantastic service from Paul Thompson
Fantastic service from Paul Thompson . Very friendly and I left with a big smile on my face & nice new car thanks again x
27 de novembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - BMW Sunderland
Thank you so much for your kind words! We are so happy to hear that Paul was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Bought my car on line…
First time buying a car on line. The team were so helpful and made the whole process easy and hassle free. No pressured sales and the car was delivered within a few days.
28 de novembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - BMW Sunderland
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
Excellent service from Paul Martin
Excellent service from Paul Martin
28 de novembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - BMW Sunderland
Thank you so much for your kind words! We are so happy to hear that Paul was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Superb sales service
The sales executive (Josh Winter) sourced the exact Mini Clubman that I required - he was very helpful and professional - so courteous and nothing was too much trouble - he went above & beyond in all respects and I will always look to him for help when I next need to change my car
20 de novembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - BMW Sunderland
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Sunderland BMW Vertu
Great service from Olly & Jeff - Good people to deal with and they look after you. A pleasure to do business with you. :)
17 de novembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - BMW Sunderland
Thank you for your review David. We are always happy to help where we can. Good luck with the 530 and we hope to see you in the future.
Jeff Aynsley Head of Business
Excellent service from Paul Martin at…
Excellent service from Paul Martin at Vertu mini Sunderland very helpful and courteous this is my third mini from there can recommend
19 de novembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - BMW Sunderland
Good morning. Thank you so much for your kind words! We are so happy to hear that Paul was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Jordon was very helpful and made every…
Jordon was very helpful and made every effort to help us
12 de novembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - BMW Sunderland
Thank you so much for your kind words! We are so happy to hear that Jordon was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Absolutely amazing service from Paul…
Absolutely amazing service from Paul Thompson at BMW Sunderland live my new car it’s amazing and Paul even came in on his day of for me to take delivery as it’s the only day I could go
12 de novembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - BMW Sunderland
Good morning Richard. Thank you so much for your kind words! We are so happy to hear that Paul was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
My experience was great from start to…
My experience was great from start to finish I would recommend to friends if they were interested in buying a car to go to Vertu motets also the staff are very friendly and Kathryn was dealing whith me answering all my questions she had alot of time for me showing me around car great experience thanks
11 de novembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - BMW Sunderland
Thank you so much for your kind words! We are so happy to hear that Kathryn was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Everything from the first call to take…
Everything from the first call to take delivery of the car 1 week later thanks to Paul Thompson at Sunderland
11 de outubro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - BMW Sunderland
Good morning. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
BMW sales
BMW sales
Nicki the salesman was genuine and excellent at explaining everything fully. That’s why I always deal with Vertu
27 de setembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - BMW Sunderland
Good afternoon Violet. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Nicki and the team. We hope to see you again soon. Happy motoring, Kerry
Excellent Service.
Very helpful and informative salesman in Olly nothing was too much trouble for him. He made us feel very welcome and comfortable. He showed us how everything works and set up all the informent details on the screen. Couldn’t ask for more. Well done Olly and the team at Vertu Sunderland.
29 de setembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - BMW Sunderland
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
SUNDERLAND NO ONE CAR SALESMAN
Kyle Archer the sales person that sold us our new car , was so helpful from organising three number plate changes , giving great service and really good advice on the car that would best meet our needs .
24 de setembro de 2025
Avaliação não solicitada
Resposta da Vertu Motors - BMW Sunderland
Thank you so much for your kind words! We are so happy to hear that Kyle was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
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