Vertu Motors - Honda Lincoln Avaliações 

125
O TrustScore é 5 de um total de 5

4,9

Outer Circle Road, LN2 4JA Lincoln, Lincolnshire, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Received a great welcome from Richard clark we had a good chat, He explain all about Honda Vertu , we were offered a test drive. He showed excellent knowledge of the Car and product knowledge of extr... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Many thanks to the staff and especially Ben, who looked after me and was professional, kind and courteous in all aspects. The car style I wanted was automatic, which was a ‘bridge to cross’ after ma... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

We bought our last car from Vertu and it was a good experience so decided to buy from them again. This time was a brand new car and although there were some problems with registering the new number p... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Went to Vertu in Lincoln to look at the new Prelude. Was met by Liana who was most helpful letting us have numerous test drives. The team there are very pleasant and worked hard to put a deal together... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Concessionária
  2. Loja de Autopeças
  3. Mecânica de Carros
  4. Concessionária de veículos motorizados
  5. Revendedora de carros usados

Sobre Vertu Motors - Honda Lincoln

Escrito pela empresa

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Informações de contato

  • Outer Circle Road, LN2 4JA, Lincoln, Lincolnshire, Reino Unido

  • 0344 659 9239

4,9

Excelente

O TrustScore é 5 de um total de 5

125 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 96% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(125)

12.322 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

A very disappointing experience.

I purchased a Mercedes A250e and part exchanged an electric car with a leased battery. When I went to pick up the vehicle, I was swiftly removed as the registered keeper of my electric car and then advised that Vertu Honda would not sign the battery lease transfer document as they would be putting the car into an auction. This meant that I would be responsible for the lease payments until a new private owner was found.
On the way home, I was unable to change between electric/comfort/sport mode, but being new to me, thought it might have been something that I had done. It was fine the next day. It happened again a few days later, and again, I was not sure if it was of my doing. All was fine for a few weeks, but the fault then recurred several times and this time I was fairly certain that it was not down to me. The car came with a three month warranty and I purchased an extension to two years, so I contacted Vertu Honda Lincoln and after speaking to a number of people at both the branch and the call centre, I was advised that the car was still under the Mercedes warranty I should take it to Lincoln Mercedes. They quickly diagnosed a faulty switch which would be covered under their warranty, but, they suspected that the fault was the result of a spillage, which would not be a warranty repair. So back to Vertu Honda Lincoln who could not authorise the repair but would get the manager to ring me. He did so and we agreed that he would speak with one of Vertu's Mercedes branches with a view to seeing if the switch could be cleaned, he would then ring me back. I am still awaiting his call.

31 de outubro de 2023
Avaliação não solicitada
logotipo da Vertu Motors  - Honda Lincoln

Resposta da Vertu Motors - Honda Lincoln

Good afternoon. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with your details and we can certainly have this looked into further for you. Please quote ref TP1LW0211 Kind regards, Dean

Avaliado com 5 de um total de 5 estrelas

Honda HRV it’s heaven to look at and drive

When looking around for a new SUV , we had never thought about Honda .. but thankfully we entered into the showroom .. it’s beautifully laid out which showcases the shape and designs of the vehicles . I fell in love with the Honda HRV , the staff were so helpful , so we bought one , meteoroid Gray metallic .. I love it

18 de abril de 2023
Avaliação não solicitada
logotipo da Vertu Motors  - Honda Lincoln

Resposta da Vertu Motors - Honda Lincoln

Hi Rachel, thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with the team. We look forward to dealing with you again in the future and happy motoring! Many thanks, Trish.

Avaliado com 5 de um total de 5 estrelas

Excellent people and customer…

Excellent people and customer service!!!
(Honda Lincoln) I bought honda civic online as I live in Leeds it was difficult for me to go and see the car due to my work routine so I decided to give them a call. I was straight away put in contact with the requested branch (sales person LIANA) I explained her my situation that I can't come and check the car... She was great she understood me straight away she went extra mile to send me close up video of the car, I asked her several questions and got 💯 percent satisfactory and professional answers...was very happy
She arranged car delivery at suitable time
For me. As she promised car wasn't delivered on time and up to scratch...
To cut the story short I would 100% recommend vertu Honda and Lincoln branch specially ...thanks Liana and Vertu Honda...

21 de fevereiro de 2023
Avaliação não solicitada
logotipo da Vertu Motors  - Honda Lincoln

Resposta da Vertu Motors - Honda Lincoln

Hello Husni and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Stuart.

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