Vertu Motors - MINI York Avaliações 

75
•
O TrustScore é 5 de um total de 5

4,8

Clifton Moor Gate, MINI, YO30 4WR York, North Yorkshire, GB

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We recently got our new car through Carl Baker and couldn’t be happier with the experience. Carl was friendly, professional and genuinely helpful throughout the whole process. He answered all our ques... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I recently purchased a car from Vertu Mini in York and couldn’t be happier with the experience. From start to finish everything was handled professionally and smoothly. The car was exactly as describe... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We purchased a new mini from York vertu . From start to finish it was an easy and effortless process . The staff were fabulous and friendly and very accommodating. Picking up our new mini was a wo... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I recently purchased a vehicle from Benjamin Ray at Vertu Mini in York. I travelled 160 miles to view the car after receiving an initial walk round video from Ben. When I got there the car was ready... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Concessionária
  2. também em
  3. Concessionária de veículos motorizados
  4. Loja de Autopeças
  5. Mecânica de Carros
  6. Revendedora de carros usados

Sobre Vertu Motors - MINI York

Escrito pela empresa

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Informações de contato

  • Clifton Moor Gate, MINI, YO30 4WR, York, North Yorkshire, Reino Unido

  • 0330 012 3938

4,8

Excelente

O TrustScore é 5 de um total de 5

75 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 97% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(75)

13.934 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

New Mini purchase

I have recently bought a new Mini from Vertu Mini York. I had a first class experience. Harry, Ben and the team made it a seamless process and I’m one very happy customer! Thank you.

12 de dezembro de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - MINI York

Resposta da Vertu Motors - MINI York

Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Harry, Ben and the team. We hope to see you again soon. Happy motoring, Chloe

Avaliado com 1 de um total de 5 estrelas

Bitterly disappointed

Went over to York today from Scarborough with the sole intention of looking to buy a Mini full electric. We already own a Mini Countryman- petrol. We were there nice and early and parked right outside the front doors of reception. On entering I noted 2 sales assistants dealing with other members of the public. We ventured to the rear of the sales room and took a look at the Aceman. Really liked it but not one person acknowledged us so we hung around a little and looked the vehicles over until we called time as had we been acknowledged we'd of waited. We wont be going back to York, read the reviews which appeared good so we'll try Hull next week and see what response we get there. Bitterly disappointed. It would of cost nothing to say good morning from the staff on the shop floor or the person sat on a computer through the back!

6 de dezembro de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - MINI York

Resposta da Vertu Motors - MINI York

Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TPCS0712 Kind regards Dawn

Avaliado com 5 de um total de 5 estrelas

Great support from helping choose the…

Great support from helping choose the right vehicle to finding us the best deal. Proactive friendly service throughout

25 de novembro de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - MINI York

Resposta da Vertu Motors - MINI York

Good afternoon. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

Avaliado com 5 de um total de 5 estrelas

Exceptional Customer Service

Ben Ray at Mini York, was exceptional in the service he provided.
He was very helpful and took the time to make our car buying experience an extremely pleasant and positive one.
Many thanks
Annabell and Nick

17 de novembro de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - MINI York

Resposta da Vertu Motors - MINI York

Thank you so much for your kind words! We are so happy to hear that Ben was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Avaliado com 5 de um total de 5 estrelas

Back for seconds …

Delighted with my first Mini and Carl Baker made changing up to my second (even more impressive) Mini a very straightforward and pleasant experience.

13 de novembro de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - MINI York

Resposta da Vertu Motors - MINI York

Good morning Phil. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Carl and the team. We hope to see you again soon. Happy motoring, Dean

Avaliado com 5 de um total de 5 estrelas

Cameron made my first experience of…

Cameron made my first experience of buying a car easier and was very personable and thoughtful in the process

21 de outubro de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - MINI York

Resposta da Vertu Motors - MINI York

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Avaliado com 5 de um total de 5 estrelas

Professional but not pushy

We had a very good experience at the York branch of Vertu MINI BMW. We had seen the car we liked online, made an appointment to see it and we were greeted by the wonderful Cameron. Our first priority was to see whether we could get our two dogs in the back Which he anticipated and accommodated straight away. From there the process was smooth sailing. There was no pushy sales talk, no feeling of pressure, we did a test drive, decided it was an excellent car for what we wanted and at a very reasonable price. All done and dusted within a week and we are now the happy owners of a MINI Clubman Cooper Estate. We couldn’t recommend the experience highly enough.

10 de outubro de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - MINI York

Resposta da Vertu Motors - MINI York

Good morning. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Cameron and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks, Danielle

Avaliado com 5 de um total de 5 estrelas

From first enquiry onwards, A+++

From first enquiry, through the deal process to handover, such an excellent experience. Harry handled everything, supported by Ben. I did spill coffee on the new-car floor area but I don't think anyone noticed.

30 de setembro de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - MINI York

Resposta da Vertu Motors - MINI York

Good afternoon. Thank you so much for your kind words! We are so happy to hear that Ben was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Avaliado com 5 de um total de 5 estrelas

Friendly staff with personalised touches

Friendly staff with personalised touches. Not pushy, accommodating and able to meet my needs and make me feel confident in purchasing from them. Would highly recommend!

22 de setembro de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - MINI York

Resposta da Vertu Motors - MINI York

Good morning. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry

Avaliado com 5 de um total de 5 estrelas

Excellent service

Purchased an ex demo MINI Cooper S from Vertu MINI York. From start of the purchase cycle to taking delivery I found the staff and in particular the sales executive Ben to be most helpful and knowledgeable.
Vehicle handed over in pristine condition and on time.

24 de setembro de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - MINI York

Resposta da Vertu Motors - MINI York

Thank you so much for your kind words! We are so happy to hear that Ben was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe

Avaliado com 5 de um total de 5 estrelas

The whole experience was great

The whole experience was great. Knowledgable people just been enthusiastic about a great product.
No pressure to buy at all.
We will recommend Lucy, Stacy and the rest of the team at Mini York.

23 de setembro de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - MINI York

Resposta da Vertu Motors - MINI York

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

Avaliado com 5 de um total de 5 estrelas

Carl found us the perfect car

Carl found us the perfect car. He was very helpful and the deal was smooth and trouble free.

12 de setembro de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - MINI York

Resposta da Vertu Motors - MINI York

Good morning Paul. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Carl and the team. We hope to see you again soon. Happy motoring, Kerry

Avaliado com 5 de um total de 5 estrelas

I had an excellent experience at Vertu…

I had an excellent experience at Vertu Mini York. The whole team was professional, friendly, and efficient, but I especially want to thank Ben Ray for his outstanding service. He was knowledgeable, patient, and made the entire process smooth and stress-free. Ben really went above and beyond to ensure everything was explained clearly and that I felt confident with my choices. His attention to detail and approachable manner made all the difference. I wouldn’t hesitate to recommend Vertu Mini York, and if you get the chance, ask for Ben – you’ll be in great hands!

19 de setembro de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - MINI York

Resposta da Vertu Motors - MINI York

Good morning. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Ben and the team. We hope to see you again soon. Happy motoring, Kerry

Avaliado com 5 de um total de 5 estrelas

Harry at Vertu Mini York made the whole…

Harry at Vertu Mini York made the whole process of buying and exchanging my car a pleasant, seamless and positive experience. The best car buying experience I’ve had in many years.

11 de setembro de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - MINI York

Resposta da Vertu Motors - MINI York

Good morning Katie. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Harry and the team. We hope to see you again soon. Happy motoring, Dean

Avaliado com 5 de um total de 5 estrelas

Epitome of Professionalism

Though not my closest Mini dealership I have no regrets for choosing Vertu Mini York to purchase my new all electric mini countryman . The sales executive Carl Baker was the epitome of professionalism, keeping in regular contact with me throughout the process and answering all my many queries without delay. Very impressed.

4 de setembro de 2025
Avaliação não solicitada
logotipo da Vertu Motors  - MINI York

Resposta da Vertu Motors - MINI York

Good afternoon Philip. Thank you so much for your kind words! We are so happy to hear that Carl was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

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