We were made very welcome in the showroom, sales team were friendly but not over bearing, arranging a test drive with Linda at a convenient date for us.
A empresa respondeu
Localização
Trocar localização414-416 Groby Road, LE3 9QB Leicester, Leicestershire, GB
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Veja o que dizem as avaliações
David Clarke and Arleigh Hill at Vertu Skoda Leicester have been great throughout the whole process. They were always easy to get hold of, kept us updated, and made everything feel straightforwar... Ver mais
A empresa respondeu
I booked my Skoda in for a service along with a few extras including wash & Vacuum. At the desk I was told it had all been done including the wash. On arriving home the wash and vacuum had not been... Ver mais
A empresa respondeu
Wow wow wow, just where do I start with the fabulous Linda, we were totally new to the motability scheme but after talking to Linda, their motability lead, we never felt more at ease. Linda was... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- Loja de Autopeças
- Mecânica de Carros
- Concessionária de veículos motorizados
- Revendedora de carros usados
Sobre Vertu Motors - Skoda Leicester
Escrito pela empresa
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Informações de contato
414-416 Groby Road, LE3 9QB, Leicester, Leicestershire, Reino Unido
- 0330 012 4047
4,8
Excelente
67 avaliações
Pede aos clientes que avaliem
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Respondeu a 96% das avaliações negativas
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Excellent service from david
1 de setembro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Skoda Leicester
Good afternoon Aziz,
Thank you for taking the time to leave a review. We're delighted to hear that David provided excellent service and helped make your experience such a positive one.
We really appreciate your kind feedback.
Kind regards,
Dean
We were made very welcome.
We were made very welcome in the showroom, sales team were friendly but not over bearing, arranging a test drive with Linda at a convenient date for us.
14 de agosto de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Skoda Leicester
Good afternoon Carl,
Thank you for taking the time to leave a review. We're delighted to hear that you received such a warm welcome and that the team struck the right balance of being friendly and helpful without any pressure.
It's great to know that Linda was able to arrange a test drive at a time that suited you and helped make the experience a positive one.
Kind regards,
Dean
Kian at Vertu Skoda Leicester was…
Kian at Vertu Skoda Leicester was excellent throughout the whole process and the team had a good attention to detail finding a few minor things they were fixing without me even seeing them before I could pick up car
28 de agosto de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Skoda Leicester
Thank you for your wonderful review.
We are delighted to hear that Kian provided such excellent service throughout your experience at Vertu Škoda Leicester. It's fantastic to know that the team paid such close attention to detail, identifying and resolving minor issues before handover to ensure your car was presented to the highest standard.
Providing a smooth, hassle-free experience and going the extra mile for our customers is exactly what we strive for, so we're delighted that this was reflected in your visit.
Thank you for choosing Vertu Škoda Leicester. We hope you enjoy your new car and look forward to welcoming you back in the future.
Kind regards,
Keith
End to end great customer service from…
End to end great customer service from Linda and team. Made a complex process simple without missing the details. Well done
28 de agosto de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Skoda Leicester
Thank you for your wonderful review.
We are delighted to hear that Linda and the team provided great customer service from start to finish. It's fantastic to know that they made what can sometimes be a complex process feel simple and straightforward, while still ensuring every detail was taken care of.
Your kind words are greatly appreciated, and we will be sure to pass your feedback on to Linda and the team.
Kind regards,
Keith
Helpful from the start
Helpful from the start, took a real interest in us as customers. Experience was really good with an excellent salesman on Mike
20 de agosto de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Skoda Leicester
Thank you for your kind review. We're delighted to hear that the team took a genuine interest in you as customers and that Mike provided excellent service throughout your experience.
Many thanks,
Chloe
Great staff
Friendly, helpful and knowlegeable sales staff.
Competitive prices
13 de agosto de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Skoda Leicester
Hi Del,
Thank you for your review. We're delighted to hear that you found the sales team friendly, helpful, and knowledgeable. It's also great to know that our competitive pricing helped make your experience a positive one.
Kind regards,
Danielle
Having had a Skoda before I had no…
Having had a Skoda before I had no hesitation in using Vertu Skoda Leicester for my new car.
David Ilett made my part exchange a smooth process and was most helpful with the purchase of my new motor. Overall I was very pleased with the service I received.
6 de agosto de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Skoda Leicester
Thank you so much for your kind words! We are so happy to hear that David was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
A GREAT END RESULT
Having done our online research for a 7-seater, we headed into the Skoda Leicester showroom, in July, with a clear knowledge of what we were after.
Saw the Kodiaz in the showroom, (white), and sat in to get the feel of it.
Forgot what ensued, but we were being shown another Skoda model with sunroof - which we went on to test drive. After some back and forth, and an overnight review, we arrived in first thing in the morning to proceed with the purchase of the car we test drove. Another potential customer was in the showroom, thinking about the same car - as informed by the staff. As we were made to understand that a £99 deposit payment would have secured the car for us, we promptly paid the deposit, whilst in the showroom - and the online deposit payment was accepted.
Unfortunately, things didn't go according to plan, so, after some exchanges, Dave C came into the picture and offered a supposed alternative - which turned out to be the car we originally came in for, the Kodiaz (black, and a 26 plate, and good APR – even better).
After all necessary paperwork had been completed and processed, we were able to pick up the car the following week, as the weekend was now upon us.
Mike and Dave arranged a courtesy car for us, in the interim.
On pickup day, we test drove the car, with the lovely Vertu lass (sorry, forgot her name 🤦🏾♂️,), and were happy with it.
So........ GREAT END RESULT - and a very happy bunny., and family.
Both Mike and Dave dealt with the hiccups well, and looked after us and our family, throughout We found both very personable, with good customer service manner.
Hubby & I are enjoying the car, and the grandkids love it, especially the back section.
Thanks so much Team Vertu, and God bless you all. 👍🏾❤️✝️
14 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Skoda Leicester
Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from the team. We hope to see you again soon. Happy motoring, Dawn
Dave and all the staff could not do…
Dave and all the staff could not do enough for us and the car is fantastic.
THANK YOU FOR THE SEVICE we received
31 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Skoda Leicester
Thank you for your wonderful review.
We're delighted to hear that Dave and the team provided such great service and made your experience a positive one. It's fantastic to know that you're pleased with your car and the support you received throughout.
Many thanks,
Chloe
Would highly recommend!
I didnt even know about vertu motors until i was driving behing someone who had a car from vertu and im glad i did! Communication was easy from start to finish. Just received the car and its absolutely stunning like brand new! Would highly recommend!!!
28 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Skoda Leicester
Hi Courtney,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that discovering Vertu Motors led to such a positive experience and that the journey with Škoda Leicester was so smooth from start to finish.
It’s wonderful to know that communication was easy throughout the process and that your new car exceeded your expectations. Hearing that it looks absolutely stunning and feels like new is exactly the kind of feedback we love to receive.
Thank you for your recommendation and for choosing Vertu Motors. We truly appreciate your kind words and hope you enjoy many happy miles in your new car.
Kind regards,
Liza.
Car MOT
I took my husband's car for at MOT at Skoda, Leicester. I was welcomed by Ian who took me to the key lockers and explained how they worked. The Team called my husband when the MOT had been completed and provided an overview of what they found. I collected the car from Ellie Phipps at the reception desk. Ellie was very helpful, courteous and arranged for me to collect the car. Ellie and I also checked the booking I have made for my car next month.
The whole experience was very organised and the staff were very helpful and welcoming. Thank you so much for great service!
28 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Skoda Leicester
Hi,
Thank you for taking the time to leave us such a wonderful 5-star review. We’re delighted to hear that your experience with Škoda Leicester was so organised, welcoming, and efficient from start to finish.
It’s great to know that Ian took the time to explain the key locker process and make everything straightforward on arrival. We’re also pleased that the team kept your husband informed throughout the MOT and provided a clear overview of the results once the work was completed.
A special thank you for highlighting Ellie Phipps. We’re delighted to hear that she was helpful, courteous, and assisted both with collecting the vehicle and checking the booking for your own car. Providing this level of service and attention to detail is exactly what we strive for.
We’ll be sure to pass your kind comments on to Ian, Ellie, and the wider team at Škoda Leicester. Thank you again for your lovely feedback, and we look forward to welcoming you back next month.
Kind regards,
Liza.
Wow wow wow
Wow wow wow, just where do I start with the fabulous Linda, we were totally new to the motability scheme but after talking to Linda, their motability lead, we never felt more at ease. Linda was warm and approachable and the extra detail she went to when talking to my son was outstanding. We knew we made the right decision.
Upon collecting the car, she again Linda went above and beyond spending lots of time talking us through how the car worked with all the little extras. It honestly felt like I was talking to a family member and not dealership.
In actual fact anyone at Skoda was informative and willing to help. Totally transformed my opinion on dealerships.
Huge thank you
23 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Skoda Leicester
Hi Melanie,
Thank you so much for taking the time to leave such a wonderful 5-star review. We’re absolutely delighted to hear about your experience with Linda and the team at Skoda Leicester.
It’s fantastic to know that, as newcomers to the Motability Scheme, Linda helped put you completely at ease from the very beginning. Her warm, approachable manner and the care she showed when speaking with your son clearly made a lasting impression, and we’re thrilled that she helped you feel confident in your decision.
We’re also pleased to hear that the excellent service continued on collection day, with Linda taking the time to explain all the features of your new car and ensuring you felt comfortable with everything before driving away. Hearing that she made you feel like you were talking to a family member rather than a dealership is an incredible compliment and perfectly reflects the level of care we strive to provide.
Thank you also for recognising the wider team at Skoda Leicester. It’s wonderful to know that everyone you encountered was informative, welcoming, and willing to help.
Your kind words will mean a great deal to Linda and the entire team. Thank you again for sharing your experience.
Kind regards,
Liza.
I booked my Skoda in for a service…
I booked my Skoda in for a service along with a few extras including wash & Vacuum. At the desk I was told it had all been done including the wash. On arriving home the wash and vacuum had not been carried out. Very frustrating, makes me wonder what other things were missed. I will not be going back again. I did phone in to complain and also explain why I would be taking my business elsewhere.
21 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Skoda Leicester
Hi Julie,
Thank you for taking the time to leave your feedback.
I'm genuinely sorry that your visit didn't meet the standard you should expect from us. Having reviewed what happened with my team, it appears we incorrectly advised you that your vehicle had been washed and vacuumed when, unfortunately, this hadn't been carried out. I completely understand how frustrating that must have been, particularly when it leaves you questioning whether everything else was completed as requested.
Whilst I can reassure you that the service work itself was completed, we clearly let you down with our communication and final checks, and for that I sincerely apologise.
I also appreciate you taking the time to call us afterwards to explain your disappointment. Feedback like yours is important, and we've already reminded the team of the importance of verifying that all requested work has been completed before handing a vehicle back to a customer.
I'm sorry we've left you feeling that you don't want to return. If you were willing to give us the opportunity to restore your confidence, I'd be happy to speak with you personally.
Kind regards,
Dassos Morby - General Manager
Very pleasant girl served us and…
Very pleasant girl served us and delivered our car. All went well and smoothly.
15 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Skoda Leicester
Hi Anne,
Thank you for your review. We're pleased to hear that the colleague who looked after you was very pleasant and that the delivery of your car went smoothly. It's great to know everything went well, and we hope you enjoy your new car.
Kind regards,
Danielle
Skoda scala purchase
Excellent customer service from the team at Vertu Motors Skoda Leicester. From reserving online to viewing and purchasing a smooth transaction throughout. A Big thank you to David Ilett for looking after us. Lovely guy really appreciate all you did for Kyle. Highly recommend company.
7 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Skoda Leicester
Hi David,
Thank you for taking the time to leave such a wonderful 5-star review. We’re delighted to hear that you received excellent customer service from the team at Skoda Leicester and that the entire process, from reserving online through to viewing and purchasing, was smooth and straightforward.
A special thank you for recognising David Ilett’s efforts. It’s fantastic to know he looked after you so well and made such a positive difference for Kyle. Your kind words will mean a great deal to him and the rest of the team.
We truly appreciate your recommendation and thank you for choosing Vertu Motors.
Kind regards,
Liza.
Wonderful Lady so knowledgeable and…
Wonderful Lady so knowledgeable and welcoming.
4 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Skoda Leicester
Thank you for your kind feedback. We’re delighted to hear that you received such a warm welcome and knowledgeable support throughout your experience.
I’ll be sure to pass on your lovely comments to the team.
Kind regards,
Matthew
Good experience
The staff made the whole process as simple as possible and we bought the car that was right for us.
26 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Skoda Leicester
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
Excellent experience
Excellent experience. Kian in Leicester was brilliant. David really helpful .
29 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Skoda Leicester
Hi Richard,
Thank you for your great feedback.
It’s fantastic to hear you had an excellent experience and that Kian and David were both so helpful.
Kind regards,
Danielle
Dave great sales manager
Dave great sales manager, as a family we have bought six cars from him now. Arleigh was really helpful on the day for a speedy hand over. Would 100% recommend.
29 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Skoda Leicester
Thank you so much for your kind words! We are so happy to hear that Arleigh was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Great interaction with general sales…
Great interaction with general sales manager and his trainee. Made me an attractive deal and went to great lengths to secure a brand new model quickly. Elroq 85 edition which is excellent.
15 de junho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Skoda Leicester
Thank you for the great feedback. It’s fantastic to hear you had such a positive interaction with both the general sales manager and his trainee. We’re delighted they were able to secure your new Elroq 85 Edition so quickly and offer you an attractive deal. Enjoy the new model — it’s an excellent choice.
Many thanks,
Chloe
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