Great service from Lilly Fitzosimon she was helpdul from the start to the end of my entire car deal. Thank tou for making it special. All of the staff at Leicester vertu motors are very helpful 👍... Ver mais
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Veja o que dizem as avaliações
Bought a fantastic car from Toyota Leicestershire- great value Sonia who looked after us from start to finish was amazing - she was friendly so helpful patient and made you feel at ease- nothing wa... Ver mais
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Sonia made me feel relaxed when I test drove an automatic car for the first time . She explained everything about the buying process and kept me informed until I could pick up . Thank you , highly rec... Ver mais
A empresa respondeu
Stuart was helpful, educational and more than apologetic about things beyond his control (the giant wotsit coloured turds' stupid war, not Stuarts fault). A first time experience made to feel ever bit... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- Loja de Autopeças
- Mecânica de Carros
- Concessionária de veículos motorizados
- Revendedora de carros usados
Sobre Vertu Motors - Toyota Leicester
Escrito pela empresa
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Informações de contato
129 Welford Road, LE2 6BE, Leicester, Leicestershire, Reino Unido
- 0330 012 2414
4,7
Excelente
162 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very professional very easy to deal with
Very professional very easy to deal with
7 de setembro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Leicester
Hi David,
Thank you for taking the time to leave us a fantastic 5‑star review.
We’re delighted to hear that you found the team at Vertu Toyota Leicester to be very professional and easy to deal with. Providing a straightforward, friendly, and efficient experience is exactly what we strive for, so it’s wonderful to know that this was reflected in your visit.
Your kind feedback means a great deal to us, and we’re pleased that you had such a positive experience.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
Great service from Lilly Fitzosimon she…
Great service from Lilly Fitzosimon she was helpdul from the start to the end of my entire car deal. Thank tou for making it special.
All of the staff at Leicester vertu motors are very helpful 👍
I definitely recommend for customers to purchase a car from vertu motors Leicester.
4 de setembro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Leicester
Hi Manojkumar,
Thank you so much for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you received such great service from Lilly Fitzosimon throughout your entire car-buying journey at Vertu Toyota Leicester.
It’s wonderful to know that Lilly was helpful from start to finish and helped make your experience feel so special. Providing outstanding customer care and ensuring our customers feel supported every step of the way is exactly what we strive for.
We’re also pleased to hear your kind comments about the rest of the team at Leicester, and we truly appreciate your recommendation to future customers.
We’ll be sure to pass your lovely feedback on to Lilly and the wider team.
We hope you enjoy your new car, and if you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
An excellent buying experience.
Our experience from the very beginning was nothing short of excellent. The customer service, communication and support we have had reassured us throughout and made the buying experience a joy. Lucy was our contact and she was incredibly knowledgeable and helpful. We are delighted with our Toyota CHR and feel confident about the ongoing support we will receive from Toyota. Would recommend highly without hesitation.
5 de setembro de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Leicester
Thank you for your wonderful review. We're delighted to hear that your experience was excellent from start to finish and that the customer service, communication, and support helped make the buying process so enjoyable. Lucy will be thrilled to receive your kind comments, and we're pleased her knowledge and helpfulness gave you confidence throughout.
We hope you enjoy your Toyota C-HR and thank you for your recommendation.
Many thanks,
Chloe
Enjoyable experience
Sonia made me feel relaxed when I test drove an automatic car for the first time . She explained everything about the buying process and kept me informed until I could pick up . Thank you , highly recommend.
24 de agosto de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Leicester
Good afternoon John,
Thank you for your wonderful feedback. It’s fantastic to hear Sonia helped put you at ease during your first experience driving an automatic car. We’re delighted she took the time to explain everything clearly, kept you fully informed throughout the process, and ensured you felt confident from test drive through to collection.
Thank you for your recommendation and for taking the time to share your experience.
Kind regards,
Dean
Fantastic Sonia
I am pleased with the assistance Sonia provided throughout the process.
All questions I had were answered.
24 de agosto de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Leicester
Good afternoon Abdulrazak,
Thank you for your feedback. It’s great to hear Sonia provided such helpful support throughout the process. We’re delighted all of your questions were answered and that she helped make the experience a positive one.
Kind regards,
Dean
Helpful team
Helpful team, gave all information needed, they show patience giving options available.
24 de agosto de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Leicester
Good afternoon Rimonda,
Thank you for your kind feedback. It’s great to hear the team were so helpful and took the time to provide all the information you needed. We’re delighted they were patient, talked you through the options available and helped make the experience straightforward and enjoyable.
Kind regards,
Dean
10/10 for customer service
Bought a fantastic car from Toyota Leicestershire- great value
Sonia who looked after us from start to finish was amazing - she was friendly so helpful patient and made you feel at ease- nothing was too much trouble for her.
I would give Sonia 10/10 for her professional customer service.
24 de agosto de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Leicester
Thank you for your wonderful review. We're delighted to hear that you found a fantastic car at great value and that Sonia made your experience such a positive one from start to finish. It's fantastic to know that her friendly, patient, and professional approach helped put you at ease throughout the process.
We'll be sure to pass on your kind words to Sonia, who will be thrilled to receive such high praise. Thank you for choosing Toyota Leicestershire, and we hope you enjoy every mile in your new car. We look forward to welcoming you back in the future! 🚗😊. Kind regards, Selina
Staff was very helpful and cleared all…
Staff was very helpful and cleared all our doubts about the car
14 de agosto de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Leicester
Good afternoon Dharma,
Thank you for your kind feedback, it’s great to hear the team were so helpful and took the time to answer all of your questions. We’re delighted they were able to clear any doubts you had and help make your experience a positive one.
Kind regards,
Dean
Vertu Toyota Leicester
Vertu Toyota Leicester: Avoid! Avoid!! Avoid!!! At all cost and for your own good!
These people bought my car and promised that I would be paid within 24 hours after pick up, due to their payments system processes as a large company. I was told in some cases, I could get paid same day.
I waited 24 hours, no payment. I called and I was assured, it would go through by the end of the day.
48 hours, no payment. I called severally and I was spoken to rudely by one of their staff, that the blame is from my bank. I called my bank and they check and there was no inflow expected to my account. I called Toyota back and they said they will escalate it to their accountant for it to be looked into.
72 hours no payment. Now it is a weekend. By next week, it would be nearly a week since they picked my car without payment.
I believe they have deliberately misled me to buy my car.
If the company buys your car through Carwow or Motorway, NEVER EVER agree for them to collect the car unless they have made the payment.
They are not honest, have no respect and treat customers poorly.
15 de agosto de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Leicester
Hello Ihechiluru, Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Vertu Toyota Leicester. Danielle
I had a fantastic experience at this…
I had a fantastic experience at this showroom. And the sales girl named Sonia has been a gem throughout my journey to buy a new car she has helped me and made me understand and made me very comfortable with the service I received. I would definitely recommend anyone to this showroom and please see Sonia for the best customer service.
13 de agosto de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Leicester
Hi Miss Nurmohamed,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such a positive experience at Vertu Toyota Leicester. It’s wonderful to know Sonia provided such excellent customer service, helping you feel comfortable and supported throughout your car-buying journey.
We’ll be sure to pass on your kind feedback to Sonia. Thank you for your recommendation, and we hope you enjoy your new car!
Kind regards,
Kerry
Prompt communications throughout the…
Prompt communications throughout the process from initial meeting at showroom to explore models based on specifications to part exchange of existing vehicle and outstanding settlement thereon,
7 de agosto de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Leicester
Thank you for your kind feedback. We're delighted to hear that you experienced prompt communication throughout the entire process, from your initial showroom visit and vehicle selection through to the part exchange and settlement of your existing vehicle. Providing a smooth and transparent experience from start to finish is very important to us, and it's great to know this was reflected in your journey.
Many thanks,
Chloe
The sales person went the extra mile…
The sales person went the extra mile for me. When I was having issues my paperwork. They were very considerate and customer focused
7 de agosto de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Leicester
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
Another Toyota
I believe this is my 16th Toyota car. Stuart looked after very well, answered all of our queries. We are completely happy with the service we had
4 de agosto de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Leicester
Good afternoon Brian,
Thank you for your wonderful feedback and for your continued loyalty over the years. It’s fantastic to hear Stuart looked after you so well, answered all your questions and helped make the experience such a positive one. We’re delighted you were so happy with the service you received.
Kind regards,
Dean
Review on the experience buying my 1st Toyota Corolla.
I had a great experience buying my Toyota Corolla. The support from the team was excellent from start to finish. They took the time to explain all the features of the car. They made sure I was comfortable and understood everything.
The atmosphere was friendly, welcoming, and relaxed, with absolutely no pressure to make a decision. I really appreciated their professionalism, patience, and honesty. I would highly recommend them to anyone looking for a quality car and excellent customer service.
31 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Leicester
Good afternoon Amar,
Thank you for your fantastic feedback, it’s great to hear the team provided excellent support from start to finish and took the time to ensure you felt comfortable and confident with your new car. We’re delighted you enjoyed the friendly, relaxed atmosphere and appreciated the professionalism, patience and honesty shown throughout.
Kind regards,
Dean
The staff was very cooperative
The staff was very cooperative. Kind to share all essential details that helped my purchase decisions.
30 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Leicester
Thank you for your kind feedback. We’re delighted to hear that the team were so cooperative and took the time to share all the information you needed to make an informed decision.
It’s great to know that their support helped make your purchase experience a positive one.
Kind regards,
Matthew
Easy friendly welcome.
Easy friendly welcome and comprehensive sales conversation with Jas and Steve regarding finance and choice. Delivery went seemlessly with attention to detail.
27 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Leicester
Thank you for your fantastic feedback. We’re delighted to hear that you received a friendly welcome and that Jas and Steve provided such comprehensive support when discussing your options and finance.
It’s great to know that the delivery process went seamlessly and that the attention to detail helped make your experience such a positive one.
Kind regards,
Matthew
Perfect customer service
All the staff at Toyota Leicester were brilliant - Jas in particular. Professional, knowledgeable, helpful and friendly. The perfect combination for outstanding customer service. Communication was also outstanding - I knew exactly what was happening as I waited on delivery. Oh, and the car is amazing!
28 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Leicester
Hi Lesley,
Thank you for taking the time to leave such a fantastic 5-star review. We’re delighted to hear that you had such a positive experience with the team at Toyota Leicester.
It’s wonderful to know that Jas provided the perfect combination of professionalism, knowledge, helpfulness, and friendliness. Delivering outstanding customer service is exactly what we strive for, and we’re thrilled that Jas and the wider team made such a positive impression.
We’re also pleased to hear that the communication throughout the process kept you fully informed while you waited for delivery. Making sure our customers know exactly what’s happening every step of the way is incredibly important to us.
And best of all, it’s fantastic to hear that you’re loving your new car!
Thank you again for your kind feedback. We’ll be sure to pass your comments on to Jas and the team, who will be delighted to receive them.
Kind regards,
Liza.
Really decent people
Stuart was helpful, educational and more than apologetic about things beyond his control (the giant wotsit coloured turds' stupid war, not Stuarts fault). A first time experience made to feel ever bit as special as it felt to me. Just great stuff really and left as one very happy new car driver 😊
27 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Leicester
Hi Jodie,
Thank you for taking the time to leave such a fantastic 5-star review. We’re delighted to hear that Stuart provided such a helpful, informative, and supportive experience throughout your journey with Toyota Leicester.
It’s wonderful to know that, despite factors outside of anyone’s control, Stuart kept you informed, offered reassurance, and helped make your first new car experience feel every bit as special as it should. Creating memorable moments for our customers is exactly what we strive for, and we’re thrilled that Stuart played such a big part in that.
Your kind words and sense of humour made us smile, and we’ll be sure to pass your feedback on to Stuart, who will be delighted to hear it.
Congratulations on your new car, and we wish you many happy miles ahead!
Kind regards,
Liza.
Lovely experience
I am happy the way I was treated at Vertu Toyota Leicester.
Staff is very friendly and professional. Fid and Steve were very kind and explained all the details, very knowledgeable.
I recommend to family and friends and I will definitely return for my next adventure.
25 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Leicester
Thank you for your wonderful feedback. We’re delighted to hear that you had such a positive experience at Vertu Toyota Leicester and that the team made you feel so well looked after.
It’s great to know that Fid and Steve provided friendly, professional and knowledgeable support, taking the time to explain everything clearly and ensure you felt confident throughout the process.
We truly appreciate your recommendation and look forward to welcoming you back for your next adventure.
Kind regards,
Matthew
Service excellent and staff very good
Service excellent and staff very good. Treated like a friend everyone kind and caring. Customer service could not be better.
24 de julho de 2026
Avaliação não solicitada
Resposta da Vertu Motors - Toyota Leicester
Thank you for your wonderful review.
We are delighted to hear that you received excellent service and felt so well looked after by the team. Treating our customers like friends, with kindness, care, and respect, is exactly the experience we aim to provide.
Your comments about our customer service mean a great deal to us, and we're thrilled to know that it could not have been better.
Thank you for choosing Vertu Motors. We look forward to welcoming you back in the future.
Kind regards,
Keith
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