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Avaliado com 5 de um total de 5 estrelas

Couldn’t recommend Veteris enough! From the very first phone call, they were incredibly fast, friendly and genuinely helpful. The vets were amazing so kind, caring and reassuring. They gave Kas... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had to take my young whippet to Veteris Emergency Hospital, Shoreditch, London, at weekend after he swallowed something he shouldn't. I found the service excellent, starting with a phone triage wi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great work Eric for looking after my cat being professional and qualified and knowledgeable. Very polite and attentive towards my cat needs and mine.was able to attend to my cat without asking or expe... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had an excellent experience with them recently, when my senior cat woke me up at 2 a.m. straining to poo and vomiting. The vet Olivia was very patient with him and us, listening to our concerns, and... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço Veterinário de Emergência
  2. também em
  3. Farmácia veterinária
  4. Hospital Veterinário
  5. Veterinário

Escrito pela empresa

Veteris provides 24/7 emergency veterinary care across Greater London, combining a unique home emergency veterinary service with access to intensive care locations in Shoreditch and Clapham. This integrated approach represents a distinctive model of emergency veterinary care in the UK, designed to give pets rapid access to expert treatment wherever it is needed most. Our service allows our veterinary team to come directly to your home to assess, stabilise and begin treatment in urgent situations, reducing stress for both pets and owners at a critical moment. When ongoing monitoring, hospital treatment or intensive care is required, we provide seamless transfer to one of our ICU locations for continuous care. We provide 24/7 veterinary support, including nights, weekends and out of hours emergencies when access to a daytime vet may be limited. Our approach is built around clinical excellence, responsiveness, clear communication and compassionate care, ensuring pet owners feel supported and informed at every stage. At Veteris, we are committed to delivering a higher standard of emergency vet care in London, combining advanced care at home with round the clock hospital support. To learn more, please visit www.veteris.co.uk .


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

190 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

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4,6

Todas as avaliações

(190)

158 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

What a wonderful

What a wonderful, sensitive and professional care.
I contacted Veteris after midnight with urgent concerns, they responded quickly and sensitively, the Vet arrived after 30 mins and was very professional, pleasant, patient and gentle with my cat.
What a wonderful service.

23 de maio de 2026
Avaliação não solicitada
logotipo da Veteris

Resposta da Veteris

Thank you so much for your kind words, Shiran. We're delighted that we could provide prompt and compassionate care for your cat during such a worrying time. Your feedback means a great deal to us, and we're grateful for the opportunity to help.

Avaliado com 5 de um total de 5 estrelas

Brilliant service

Brilliant service from the initial triage call, to the wonderful vet Emma arriving at 3am to treat our poorly JRT. She was really gentle with her examination, and explained all the treatments and possible side-effects. The whole experience was so much better than having to go to an out of hours vet, especially for our dog, and he’s now thankfully on the mend. The cost of everything was explained up front and was incredibly reasonable. I can’t recommend Veteris highly enough!

17 de maio de 2026
Avaliação não solicitada
logotipo da Veteris

Resposta da Veteris

Thank you so much for your kind words, CT. We're delighted that Emma could provide such compassionate care for your Jack Russell at that unsociable hour, and we're thrilled to hear he's on the mend. Your recommendation means the world to us, and we hope to see you and your pup in better circumstances next time.

Avaliado com 5 de um total de 5 estrelas

Modern day knights in white electric vans

At around midnight last week, my beloved doggo Fernando decided to recreate a scene somewhere between a low budget horror movie and American Psycho by bursting a cyst in his ear and covering absolutely everything in blood.

At this stage I had exhausted both my medical expertise and my supply of towels trying to stop the flow, so I called my vet’s out of hours service and was pointed towards Veteris Clapham 24 Hour Animal Hospital & Urgent Care.

About an hour later, Dr Tal arrived in a white electric van like some kind of modern veterinary knight in shining armour. Calm, reassuring, pragmatic and brilliant with Fernando from the moment he walked through the door.

Within minutes the situation was under control, Fernando was sorted and my blood pressure had reduced from “major incident” to merely “slightly traumatised dog owner”.

Now, was it cheap? No, but what is when it comes to pets? But frankly, if somebody turns up to your house around midnight within an hour, fixes your bleeding Labrador and saves your carpets from looking like a crime documentary, that feels pretty epic value to me and the cost was not significantly different to a visit to the actual vets.

Huge thanks to Tal for the care, professionalism and kindness. Properly appreciated.

11 de maio de 2026
Avaliação não solicitada
logotipo da Veteris

Resposta da Veteris

Thank you so much, Martin, for taking the time to share such a warm and generous review. We're delighted that Dr Tal could help Fernando and provide you with the reassurance and expert care you needed during such a stressful situation. It's wonderful to hear that Fernando is doing well, and we truly appreciate your kind words about our team's professionalism and compassion.

Avaliado com 5 de um total de 5 estrelas

Dr Eric AKA Dr miracle

I called them at 10.20pm for my dog, was advised upto a 2 hour wait for home call from vet which was fine. But Dr Eric was on his way to me within half hour and when he got here he helped my pooch so much I could never thank him enough for what he did.

17 de maio de 2026
Avaliação não solicitada
logotipo da Veteris

Resposta da Veteris

Thank you so much for taking the time to share this, Lyndsey. We're thrilled that Dr Eric was able to get to you so quickly and provide the care your dog needed. Your kind words mean the world to us and truly reflect the dedication our team brings to helping pets in their time of need.

Avaliado com 5 de um total de 5 estrelas

Our beloved Max Dog

Our beloved dog, Max, became ill late in the evening, out of normal Vets hours. We, therefore, contacted Veteris and the lady operator was very calm and pleasant, explaining everything clearly and precisely. We were advised there could be quite a lengthy wait but, in fact, the Vet, Tal, was with us quicker than expected. Tal was wonderful, he was so kind, caring, patient and professional, chatting to Max and calming us also, as we were in a very emotional state. As Tal helped him drift off to Doggie Heaven he spoke softly and kindly to Max and gave us all the time we needed to be with him. Thank you all so much, it is good to know there are still such caring people out there.

12 de maio de 2026
Avaliação não solicitada
logotipo da Veteris

Resposta da Veteris

Dear Mrs G Baile, thank you so much for your kind words. We are deeply sorry for the loss of Max, and we are honoured that Tal and our team could provide such compassionate care during this difficult time. Your thoughtfulness in taking the time to share your feedback means a great deal to us, and we are glad we could support you and Max with the kindness and professionalism you deserved.

Avaliado com 5 de um total de 5 estrelas

Finlay was an amazing professional

Finlay was an amazing professional, super calm and made our cat Joni feel at ease (as much as possible as she’s not easy)

14 de maio de 2026
Avaliação não solicitada
logotipo da Veteris

Resposta da Veteris

Thank you so much for taking the time to leave this lovely review, Will. We're delighted that Finlay was able to help Joni feel comfortable during her visit, and we really appreciate your kind words. It's wonderful to hear that our team made a positive difference for you both.

Avaliado com 5 de um total de 5 estrelas

Really great experience

Really great experience. I had to make an out of hours emergency call at 22.00 on a Sunday. A vet arrived within an hour and a half. Quickly diagnosed my cat's illness, provided a treatment plan and also gave great advice on his nutrition needs. Very grateful for the efficient and kind service.

10 de maio de 2026
Avaliação não solicitada
logotipo da Veteris

Resposta da Veteris

Thank you so much, Samantha, for taking the time to share your kind words. We're delighted that our team could provide prompt and compassionate care for your cat during such a stressful time, and we're grateful for your feedback about our out of hours service. We hope your cat is doing well now, and please don't hesitate to get in touch if you need us again.

Avaliado com 5 de um total de 5 estrelas

Brilliant Service ✨

I had just moved to the UK and did not know any vet to take care of my cat Steve … what a relieve to find such a nice team in the middle of the night, in total stress !

24 de abril de 2026
Avaliação não solicitada
logotipo da Veteris

Resposta da Veteris

Dear Stephanie, we are deeply sorry for the loss of your beloved Binny. We are honoured that Luca and Maela could be with you during such a difficult time, and we're grateful we could help you say goodbye to your cherished companion with the care and gentleness he deserved. Thank you for your kind words, and please know that our thoughts are with you and your family.

Avaliado com 5 de um total de 5 estrelas

They helped me with Jack my doggy with kindness and caring

When I was in despair, nowhere to turn in the middle of the night these people went far and beyond made my jack comfortable and had a good night sleep thank you

6 de maio de 2026
Avaliação não solicitada
logotipo da Veteris

Resposta da Veteris

Thank you so much, Spyroulla, for your kind words. We're truly grateful that we could provide comfort to you and Jack during such a worrying time, and we're delighted to hear he had a good night's sleep. It means the world to us that we could help when you needed us most.

Avaliado com 5 de um total de 5 estrelas

really fast service as my cat was very ill so grateful

really fast service as my cat was poorly wonderful vet explained everything to me about my cats illness very grateful she was treated so well would highly recommend this company for the wonderful care my pet received the staff were wonderful very caring on the messages with me

6 de maio de 2026
Avaliação não solicitada
logotipo da Veteris

Resposta da Veteris

Thank you so much for taking the time to share your lovely feedback, Carol. We're delighted that your cat received such wonderful care and that our team could put your mind at ease during a worrying time. Your kind words mean the world to us, and we're so pleased we could help your pet feel better.

Avaliado com 5 de um total de 5 estrelas

My 16yr old bichon was peeing blood and…

My 16yr old bichon was peeing blood and I couldn’t get her to our regular vet - called Veteris for home visit - wonderful service from first call to the actual visit. Dr Tal was great and very patient with her. I was fearing the worst but after blood tests and ultrasound she was diagnosed with cystitis and possibly getting over a bout of pancreatitis. Given injections and meds and now on the mend. Not cheap but I was given clear visibility of the charges so no surprises. I would definitely use again in an emergency.

5 de maio de 2026
Avaliação não solicitada
logotipo da Veteris

Resposta da Veteris

Thank you so much for your kind words, Trish. We're delighted that our home visit service could help your bichon during such a worrying time, and we're really pleased to hear she's on the mend. Dr Tal and the whole team take great pride in providing compassionate care, and it means the world to us that you felt well informed throughout. We're here whenever you need us.

Avaliado com 5 de um total de 5 estrelas

The vets were so kind

The vets were so kind. Thank you 🙏

1 de maio de 2026
Avaliação não solicitada
logotipo da Veteris

Resposta da Veteris

Thank you so much for your kind words, Kathy. We're delighted that our team could provide such caring support for you and your pet. Your feedback truly means the world to us.

Avaliado com 5 de um total de 5 estrelas

I could not be more impressed by the…

I could not be more impressed by the way Veteris responded to a cat with breathing difficulties on a bank holiday weekend. The vet arrived quickly, examined the cat thoroughly and provided medication that made a huge difference. Absolutely excellent.

3 de maio de 2026
Avaliação não solicitada
logotipo da Veteris

Resposta da Veteris

Thank you so much for your kind words, Joanna. We're delighted that our team could provide you with such a positive experience and put your mind at ease. Your feedback truly means the world to us, and we look forward to welcoming you back should you need us.

Avaliado com 5 de um total de 5 estrelas

Great home visiting sevice

Overall, Veteris was a fantastic service. The staff on the phone were very compassionate and helpful, keeping me updated while waiting for a home emergency call out. The wait time was very long, but considering the distance, time of day, being a bank holiday and them keeping in touch with updates, I will still give them a 5 star service.

We had a vet called Finlay visit us, and he was very attentive and caring with our cat, fully equipped with everything to check her out, keeping us in the loop of everything that was happening. We were really greatful to have him able to visit and tend to her.

4 de maio de 2026
Avaliação não solicitada
logotipo da Veteris

Resposta da Veteris

Thank you so much for taking the time to leave such a kind review, Thomas. We're delighted that Finlay was able to provide excellent care for your cat during the home visit, and we're grateful that our phone team could keep you informed throughout. It means a great deal to know that despite the wait time, you felt supported by our compassionate approach to your emergency.

Avaliado com 5 de um total de 5 estrelas

Swift, kind, reassuring service

The vet Tal arrived within just a few hours and during this wait time I recieved regular calls from the team to check how my cat, Jarvis, was doing and to update me on when Tal would arrive. Tal was really kind, calm and reassuring. He gave Jarvis a blood test, a drip with fluids and medicine and he gave the treatment in a way that minimised any distress for my cat. I was really grateful for the advice and feel fully informed on the sign I should be looking out for while Jarvis recovers. I would highly recommend Tal and the team’s great service and would call them straight away should something similar happen in the future.

4 de maio de 2026
Avaliação não solicitada
logotipo da Veteris

Resposta da Veteris

Thank you so much for taking the time to leave such a kind review, Joanna. We're delighted that Tal and the team could provide Jarvis with such compassionate care, and we're thrilled to hear that you felt supported throughout his treatment. It's wonderful to know that you felt informed and reassured, and we very much hope Jarvis continues to make a full recovery.

Avaliado com 5 de um total de 5 estrelas

Very quick response on a bank holiday…

Very quick response on a bank holiday Sunday, at my house within an hour of calling to treat a recurring case of Giardia. Treatment administered on the spot - left with peace of mind.

3 de maio de 2026
Avaliação não solicitada
logotipo da Veteris

Resposta da Veteris

Thank you so much, Emma. We're delighted we could respond so promptly on a bank holiday and provide the care your pet needed in your home. It's wonderful to hear you felt reassured, and we're grateful for the opportunity to help.

Avaliado com 5 de um total de 5 estrelas

Amazing service

Amazing service, so professional and good. Thank you!

3 de maio de 2026
Avaliação não solicitada
logotipo da Veteris

Resposta da Veteris

Thank you so much for your kind words, Lijana. We're delighted we could help your puppy so quickly and that our vet was able to relieve his discomfort. It's wonderful to hear that our emergency service made a real difference for you both.

Avaliado com 5 de um total de 5 estrelas

Professional, caring and compassionate

A vet called Rita came out to see my elderly greyhound after a bad seizure. She was very thorough and informative with her checks. We then made the decision to have our dog put down, Rita was gentle and compassionate throughout. It was the perfect send off for our dog, calm and relaxed at home. I’m very grateful for the care and service provided, I couldn’t recommend more.

2 de maio de 2026
Avaliação não solicitada
logotipo da Veteris

Resposta da Veteris

Thank you so much for your kind words, Ria. We're deeply sorry for the loss of your beloved greyhound, and we're honoured that Rita could provide such compassionate care during this difficult time. Your feedback means a great deal to us, and we're grateful we could help make this peaceful farewell at home.

Avaliado com 5 de um total de 5 estrelas

We are deeply grateful to Dr Vinh

We are deeply grateful for the help of Dr Vinh from Veteris in the saddest night of our lives so far. It was emergency call and we knew where it will take us, but he was there both for us and our dog to guide us and give time to the whole family to say goodbye to our beautiful boy, our Mukka.

26 de abril de 2026
Avaliação não solicitada
logotipo da Veteris

Resposta da Veteris

Dear Milica, we are deeply sorry for the loss of your beloved Mukka. We are honoured that Dr Vinh could be there to support you and your family during such a difficult time, and we're grateful you entrusted us with his care. Thank you for your kind words, they mean a great deal to us.

Avaliado com 5 de um total de 5 estrelas

Your friend will be in safe hands

It’s any pet owner’s worst nightmare to have their pal need emergency treatment, even more scary to have to leave them in the hands of strangers overnight.
After both of my cats had helped themselves to a feast and landed themselves in hospital for poisoning treatment, I was terrified. I hadn’t heard of Veteris before but my own vet reassured me they were great, and they truly were. Everyone was so kind and genuinely seemed to care. I was lucky enough to be able to visit each day they were there and I was sent pictures and updates regularly. Felt they really deserved being left positive feedback and hopefully it helps ease the stress of another person in this position. Your friend will be in safe hands.

29 de abril de 2026
Avaliação não solicitada
logotipo da Veteris

Resposta da Veteris

Thank you so much for taking the time to share this lovely feedback, Dominique. We're truly grateful that we could care for your cats during such a worrying time, and we're delighted they've made a full recovery. Your kind words mean the world to our team, and we hope they'll indeed reassure other pet owners facing similar emergencies that their beloved companions are in caring, capable hands with us.

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