Viabenefits Avaliações 

All O.K., but I had to wait, 10 min before getting an agent..

I had questions about FSA items being reimbursed from a HRA. Richard looked up the information and provided it to me. And in reasonable time.
Thanks Richard!

All of my questions were answered. It was easy, and I have no issues with my experience.

All questions answered to my satisfaction.

I am experiencing an issue with receiving my reimbursement check from VIA BENEFITS. I spoke with Sophia and John at VIA BENEFITS on August 19th regarding my reimbursement. The reimbursement request forms were sent on July 27th to VIA BENEFITS, PO BOX 981156, EL PASO, TX 79998-1156. Both Sophia and John indicated that there is an incorrect number associated with my direct deposit; however, I do not use direct deposit and requested to receive my reimbursement by mail. Neither representative seemed to understand my situation. I am seeking clarification on when I can expect my reimbursement check. I hope that both calls were recorded, as there seems to be a need for further training.

Richard was very helpfull . All of my questions were answered . I could not have ask for anyone that was more help .

The website is very easy to navigate and when communicating with the Evelyn, that was easy and she was very helpful

I was not properly prepared with the information I needed,therefore my experience was not successful. Rene was very patient, knowledgeable and helpful. She made every attempt to resolve the issue.

The Via Benefits website is pretty easy to use, everyone I've ever talked to or chatted with has been fantastic. Everyone is always respectful and very informative and attentive. Top notch customer service for sure.

This company is just doing what it is told to do. Chatting with Abbie was fun and she was patiently explainig the system that VIA is following.

I had a complicated situation with reimbursements and the person at VIA Benefits took the time to research the situation and create a case for me to get my reimbursements released. I appreciated the help.

Rene was helpful in answering my questions.

Great Customer service!!!

I've been with via benefits since 1998 for my flex spending. Every year there's an issue with every reimbursement I do. Every year, it takes them months to get your transaction done. In Dec, I was notified that my Aetna plan was changing, in order to keep the flex spending, I have to do my insurance through via benefits. They put me in another defunct plan & I lost coverage for a month, which Medicade took over for the month, however my flex spending plan was prorated due to that month & now I lost that money for the year. I've called over 6 times since January & now in August I'm being told, naturally, there's nothing they can do & this year I lose that money, every person I spoke to told me this was gonna be handled. Well they handled it like everything else by not handling it.

It takes quite a while for the chat person to get on line with you. The answers are slow to come. In the middle of her answers pops up a question saying they are going to hang up because you have not been on chat for a while. That is because the chat person is answering and it is not my place to interrupt her to say I am still here??? Very bad software. They do not know what is going on with the conversation.

Very helpful, esp the chat using the live agent. Answered my question completely and quickly.

I first tried using the AI chat, which led nowhere. My suggestion to Viabenefits is to work on this. Stay up to date, AI is happening NOW.
When I went to chat with an agent, I got a response very quickly (I was #1 in the queue) and LaRavin was very courteous and knowledgeable, hopefully I will be able to access my legitimate requests for reimbursement,
Again, it seems that Viabenefits is leaving our requests "on the table" unless we see that they are not up-to-date and then request action. This should be automatic, I always have more need to my HRA funds than I have available, so I have assumed that I had exhausted the funds. Evidently that is NOT SO!

Jamila , was very knowledgeable and professional, shared great information and support with my questions regarding my HSA account

My chat assistant was fast & through. giving me a through & a compete explanation of of my question

They answered all of my questions in a timely manner