We had substantial renovations done including extra bedrooms and bathrooms. As a result we needed a new ECO rating for our terrace. Vibrant were easy to schedule with an online booking portal and plen... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Superbly efficient, polite man came to do the rating. I hardly knew he was here!!! He was respectful of our house, taking the time to explain first what he needed to do, then when he had finished he e... Ver mais
A empresa respondeu
The assessor arrived on time and went around the house doing his job thoroughly. I wish he had been a bit more communicative and discussed things, as in the follow up discussion over the phone I was... Ver mais
A empresa respondeu
Truth be said its something that can be done without an actual visit based on my experience. I am probably wrong (as per usual) so given 4 stars.
Detalhes da empresa
- Manutenção de propriedades
- Inspetor de Imóveis Comerciais
- Administrador de propriedades
- Companhia gestora de propriedade
Escrito pela empresa
Whether you are a property owner, estate agent, landlord, lender, council or corporate entity, our property services can be tailored to meet your customers needs now and for the future. As the UK’s leading property services company, it’s our job to make sure your customers property is fully compliant, giving you peace of mind and the rewards of a positive property portfolio. Established in 2008 to carry out EPCs, our services expanded from 2015 to include all residential property services (gas safe, electrical, inventories, legionella risk assessments, fire risk assessments). We are the leading supplier of EPCs to the residential sector, carrying out over 100,000 per annum.
Convenient Property Service
Escrito pela empresa
- Located 15 miles from every UK postcode
- Our team of Assessors are located within 15 miles of every UK postcode, demonstrating local knowledge and shared experience to ensure you receive the best possible service.
Informações de contato
Vibrant Energy Matters Ltd 2 Foxes Lane, Oakdale Business Park, Blackwood Gwent , NP12 4AB, Reino Unido
- 01495 234 300
- contact@vem.co.uk
- vibrantenergymatters.co.uk
4,5
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
They actually showed up this time
They actually showed up this time. Still have no idea what they came for. Gentlemen was very pleasant
11 de junho de 2026
Resposta da Vibrant Energy Matters
Hi,
Thank you for your review and feedback.
Please accept our apologies for any missed appointments and inconvenience caused.
If you would like to discuss this further then please email your name, address and contact details to CustomerServices@vem.co.uk and we will be in touch.
Kind Regards
Vibrant
Think about using somebody else.
2 missed appointment time slots / cancellations by company. On third attempt turned up, no real introduction, no explanation, no questions, walked around house without saying a thing. Left. No EPC at this time. As a company unreliable, the service is unprofessional, I would try someone else if you need Energy services / advice.
10 de junho de 2026
Resposta da Vibrant Energy Matters
Hi Chris,
Thank you for your honest feedback.
Please accept our apologies for the poor service and inconvenience this has caused you. This is not the service we expect to provide to our customers.
We would like the opportunity to look into this further. Can you please email us with your contact details and address at CustomerServices@vem.co.uk and someone will be in touch.
Kind Regards
Vibrant
Prompt service
The company replied promptly to my enquiries and responded in a professional manner.
28 de abril de 2026
Resposta da Vibrant Energy Matters
Hi,
Thank you for your fantastic feedback and review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Resposta da Vibrant Energy Matters
Hi,
Thank you for your fantastic feedback and review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Resposta da Vibrant Energy Matters
Hi Emily,
Thank you for your fantastic feedback and review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Useless company, dont bother
Useless I had hardly started working with them when they sent me an appointment booker on whatsapp and I couldnt use it. i then booked an appointment via the website and saw that it was a window of 4hrs 30!! So I got onto the website chat and eventually got hold of Emma who was useless. She said that they dont make appointments with smaller slots - how on earth is a busy person meant to manage this long time slot. Rubbish service - and I haven't even had the "pleasure" of them coming round to do the EPC yet...I dont hold out much hope frankly. Their "shop window" is not user friendly so I dont expect much from the follow on service.
8 de junho de 2026
Avaliação não solicitada
Resposta da Vibrant Energy Matters
Hi Miss Crozier,
Please accept our apologies for any inconvenience you experienced with the booking link. Our appointments are within slots of 9-1 or 1-5pm however the assessor will contact you 30 minutes prior to your appointment on the day once they are on the way.
If you would like to discuss further, please contact us at CustomerServices@vem.co.uk.
Kind Regards
Vibrant
The whole experience was faultless
The whole experience was faultless, but the best part was the wonderful person who came to carry out the assessment. Definitely a five star experience. Thank you.
6 de junho de 2026
Resposta da Vibrant Energy Matters
Hi Margaret,
Thank you so much for your excellent feedback and review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Excellent service.
Excellent service had appointment within 3 days. The ECP survey was carried out at approx; 11 am had the certificate by 1530 that day.
3 de junho de 2026
Resposta da Vibrant Energy Matters
Hi Robert,
Thank you so much for your excellent feedback and review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
The gentleman from Vibrant Energy was…
The gentleman from Vibrant Energy was polite and friendly.
4 de junho de 2026
Resposta da Vibrant Energy Matters
Hi Shirley,
Thank you so much for your excellent feedback and review.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Very pleasant man new his job
Very pleasant man new his job , professional and efficient , great service .
4 de junho de 2026
Resposta da Vibrant Energy Matters
Hi,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Excellent service thanks quick effiecent
2 de junho de 2026
Resposta da Vibrant Energy Matters
Hi William,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Very impressed
Very impressed. Prompt arrival and informative explanation of what was going to be done during the appointment. Thank you
28 de maio de 2026
Resposta da Vibrant Energy Matters
Hi,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
No problem
No problem. Polite and well mannered young man who performed his tasks without any turmoil
28 de maio de 2026
Resposta da Vibrant Energy Matters
Hi John,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Assessor was excellent, rest of service VERY annoying
The assessor was excellent and very pleasant - I liked him (although he did arrive half an hour before the four-and-a-half-hour slot agreed). However, the rest of the company has annoyed me quite a bit with their multiple messages - for example, on the first day after the service was contacted by my agent (which was a Wednesday, my busiest day, when I never have a moment to breathe from 7am to 11pm) I got a message from Vibrant asking me to make an appointment, and I thought "I'll do that tomorrow", but I then got two more messages that same day, and another two the next morning, before I had a chance to do anything about them. This added a lot of stress to an already stressful day. Then the sheer number of reminders about the appointment was totally unnecessary, especially as the assessor turned up outside the agreed slot anyway!
28 de maio de 2026
Resposta da Vibrant Energy Matters
Hi Jocelyn,
Thank you for your review and feedback.
We are sorry you experienced some dissatisfaction with the service you received. Your feedback is important to us and has been sent into our operations to discuss the volume of messages you have received.
We will work on this to ensure a smoother journey in the future.
Kind Regards
Vibrant
Great communication throughout
Great communication throughout. Arrived when expected. Thorpugh job done. Thank you
28 de maio de 2026
Resposta da Vibrant Energy Matters
Hi Fiona,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Resposta da Vibrant Energy Matters
Hi,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Resposta da Vibrant Energy Matters
Hi Cherie,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Quick and easy to book appointment
Quick and easy to book appointment. Came on time. Efficient and proffesional.
9 de maio de 2026
Resposta da Vibrant Energy Matters
Hi Wendy,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Resposta da Vibrant Energy Matters
Hi,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Very helpful assessor
21 de maio de 2026
Resposta da Vibrant Energy Matters
Hi,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
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