Vicrez.com Avaliações 286

The Vicrez product falls short in quality and in customer service. I paid over $4000 for the following:
Vicrez Demon Wide Body Kit vz101768 | Dodge Challenger 2008-2022
- Add Front Splitter: vz101847
- Select Front Lip: vz102464 (Demon)
- Wheel Options: Vicrez VXC Matte Black
- Tire Options: Add 305/35R20 Tires
Model: vz101768
It was for a 2012 Dodge Challenger. It was ordered on November 28, 2022. We received a shipment but it was missing parts. I reached out to Vicrez and after many calls over the course of several weeks, we received almost everything. We didn't receive everything until the end of January 2023.

We had the wide body kit installed by a professional body shop in May 2023 (this was the earliest we could get anyone to do the work). The front two fenders or wheel arches (whatever you want to call them) started cracking by August. Keep in mind this car is not my daily driver!

We reached out to Vicrez about the defective parts and heard nothing back. By the end of October both front fender flares were cracked nearly all the way across the fender. Now it is the end of November and both front fender flares are cracked in multiple spots and look absolutely horrible.

I reached out to Vicrez in May (there was a fitment issue-heard nothing), August, September, October, and now November. After multiple attempts to contact someone with the company, I finally got an email back just yesterday. The only thing their team has offered was to send replacement parts. When I asked if they would refund me for part of the purchase instead, the answer was no. When I asked if they had a way to prevent this from happening again to the new parts, the answer was no. Vicrez should refund part of my purchase to help with costs associated with the defective parts to have the body shop paint prep and install the new parts.

Overall the products are substandard quality. The parts were inadequate for the level of quality I expected for my car. The parts are cheap and less than mediocore. I highly suggest looking for a different company for any auto needs, especially if you are meticulous about the look and quality involving your vehicle.

Reading the response from Vicrez gives the impression Vicrez is willing to make it right. They are not willing to supply me with replacement parts or offer me a way to correct the faulty product they initially sold me. The product is not of good quality and looks terrible on my Challenger. Vicrez should replace the products they are now admitting were less than stellar.

Ordered some mud flaps for the new Nissan Z. Once the part arrived, I realised they clearly have never actually seen a Nissan Z before in person. The just made something that, "looks about right" and sold it.

There are no pre-drilled holes on any of the 4 pieces (I ordered front and rear). I'll have to put them up against the car and figure out how I want to cut the ABS and figure out which screws I want to reuse. The rear of the Z has no screws at all, so *will* require drilling into the car if I want to use their flaps. I thought it would of been moulded into a shape that would utilise the space in the wheel well.

The description on their own website said that, "installation doesn't require drilling and is an option". The rear *definitely* requires drilling... otherwise your taping or 3M'ing it onto the car with zero support.

I asked for installation instructions and was ignored.

Literally the worst part I've ever seen for any of my cars. I just purchased some for my A90 Supra from ZL1 and their product is 10/10.

Ordered a custom carbon fiber steering wheel on July 7, 2023 and received it 8/18/23. Upon installation there was no instructions. watched a youtube video on a install for dodge charger. red wire to 12v in clockspring, black to screw in steering wheel. Obd harness red to 12v accesory in fuse box and black to ground. simple wiring. plugged module in to obd harness started car steering wheel lights up but never wirelessly connects to steering wheel to display rpms and so forth. I tried wiring direct to battery and other ways still never worked had over 33 emails with Vicrez from 8/21-9/22 and issue never was resolved. Paulina and Nicole claimed they did all they can do. They said it should be professionally installed. a kid can wire this. They never offered to replace the module or led part in steering. they dont believe anything is defective. i sent photos and videos of everything they requested but no resolution. they stopped emailing me after 9/22.
Dont recommend this place to anyone.

*UPDATE*
VICREZ has assisted in correcting the issue at the best of their capacity. Thanks for the communication and assistance in resolving this.

"*Note that I'll reconsider this review once the company commits to an acceptable and reasonable resolution. As of today, the company has done nothing but to ignore my request and confirmed their unwillingness to resolve the issue or refund the amount paid without me incurring in additional/unexpected expenses. Overall, AWFUL customer service.... Even though they have good parts and what appears to be good service, their customer service is a "joke". I ordered a part which looked acceptable once received, installed according to their instructions and videos and that is when the problems started. The part did not fit perfectly, and they recommended "tape it" which caused an air-gap between the part and the car when the heat came in. Now, they want me to "remove and return '' the part leaving the already open holes exposed to the weather which, as you all know, may cause additional issues. Unfortunately, issue is being escalated as they are still in the same position, do not want to help, do not want to provide other installation options, and are just leaving me "stuck" with a defective part, without the correct installation process and expect me to accept an "in-store" credit which, as any of you may understand, is simply unacceptable, specially after this awful experience with their customer service agents (PS)...."

They never shipped my order. Ordered on 9/2 with any expected ship date of 3-5 days. Everytime I requested a ship date or tracking number I got the run around. Gave them 2 weeks and then I canceled the order and entered a dispute with my credit card.

Edit: was contacted to supply an order number as verification but it's been months since my order. I took a screen grab of the support email ID numbers but I can't post screen grabs. The internal ID numbers are 38490, 38494, 39304. Each one of these are customer support people I've emailed.

BOUGHT A COILOVER KIT FOR MY TELLURIDE....SHIPPING TOOK LONGER THAN EXPECTED. WAS NOT ORIGINALLY TOLD THEY HAD TO BUILD THE KIT. PARTS WERE ALL OVER IN THE BOX BUT WAS COMPLETE. BRAKE HOSE BOLTS DIDNT FIT SO I HAD TO SOURCE THOSE ON MY OWN. NO INSTRUCTIONS - AFTER CALLING A LINK TO A YOUTUBE VID OF A DODGE CHARGER WAS SENT AND TOLD I COULD EMAIL SERVICE. FIGURED OUT INSTALL BUT LESS THAN 2 MONTHS LATER I HAVE A BLOWN SHOCK. BEEN TRYING TO GET A REPLACEMENT FOR A WEEK AND KEEP GETTING THE RUN-AROUND. EVEN OFFERED TO PAY FOR IT, JUST NEED TO GET THE CAR BACK ON THE ROAD :(

CF Hood had scratches on the cowl when it arrived let them know and the filed a report with shipping. Then nothing weeks go by still waiting for response from shipping company. More weeks go by and still nothing will be filing a dispute with PayPal to hopefully get my money back company customer service is a total joke.

I ordered a CF LED steering wheel for my S5 Audi on March 8th 2023 with the hopes that it'd be delivered in 4 to 6 weeks like they advertise. Nope... After countless emails with them jerking me around promising that "it'd be delivered soon" it took 3 MONTHS for me to actually receive my wheel. They didn't waste any time processing my payment though! And what's worse, no user manual, no wiring schematics, and the only installation instructions provided are links to outdated youtube videos that aren't even for my car! Horrible!

Great company to order modifications off of for your car. Ship's out quick and parts are always an exact fit and super easy to install. Would definitely recommend to anyone I know.

Bought a couple things for my challenger. Got a splitter and diffuser from them and I love it it’s great quality! Customer service as well is too notch super sweet!

Vicrez is one of the best places to get any aero kits, body kits, vinyl, and wheels from for your mopar vehicle. I love browsing their website for any parts I want to add on to my Hellcat! Their products are amazing and high quality!

Vicrez has my exterior mods for a fraction of the price compared to other retailers.

High recommend Vicrez good quality parts for your vehicle. Decided to go with the full widebody conversion kit for my charger came out perfect as well with the oem style wheels. Fitment and everything was A1

Vicrez has an amazing product! The look of the product and durability has been unmatched. I purchased the rear diffuser for a 2018 dodge Challenger about a year ago and it is beautiful. It was easy to install, it arrived perfectly, the instructions were easy to follow, and Vicrez customer service is hands down one of the best I worked with.

Great customer service and quick response to questions. I ordered a carbon fiber steering wheel and front splitter. Will definitely do business with in the future!

Vicrez continues to receive a standing ovation for the quality of their products, the ease of install, as well as the support from their team. Through trying different kits from different companies, nothing compares to what Vicrez brings to the table, to bring out the full aesthetic of my vehicle. Will continue to do business with them for my current and future vehicles!

Products are amazing and love working with vicrez, very respectful and helpful always! highly recommend them for anything!

I ordered the a widebody kit for the E92 and couldn't be more happy. It was very affordable, shipped incredibly fast, and fit perfectly with munimal adjustment. VICREZ.COM helped take the car from my imagination and make it a reality.

This company has everything that i need for my car plus more. They have everything needed to help with my cars performance as well as making it best thing driving on the road!

I purchased a rear diffuser for my dodge charger scatpack widebody m, and couldn’t be more satisfied with the product. The fitment was perfect, installation was a breeze( less than an hour, only a power drill and a clip prop was needed), and the end result was beautiful, better than I expected, would highly recommend vicrez products to anyone looking to personalize their vehicle