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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

My mum ordered a suit for my wedding. The size didn't work. So we followed the returns process. Email customer services who give you the Chinese address to which you have to post the ite... Ver mais

Avaliado com 1 de um total de 5 estrelas

Clothing was terrible quality. DO NOT OFFER FULL REFUNDS. They make you ship back to China which costs £30, and then will only offer you half of a refund (so you are basically getting nothing back aft... Ver mais

Avaliado com 1 de um total de 5 estrelas

If I could give zero stars I would. Firstly the product didn't look anything like the website, and it was poor quality material and terrible fit. When I tried to return it, I got all the customs form... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordering is easy however as the goods are coming from China probably couple of weeks to arrive. Very poor quality, sizing not as UK spec but then returning a nightmare. After numerous emails to get r... Ver mais

Detalhes da empresa


Informações de contato

1,2

Muito Ruim

O TrustScore é 1 de um total de 5

194 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

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1,2

Todas as avaliações

(194)

103 avaliações nos últimos 12 meses

Escreva uma avaliação
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Avaliado com 2 de um total de 5 estrelas

Sort out communication issues

Well, the puffer coat i ordered did eventually arrive and I do like it. Doesn't look cheap or thin. I was pleasantly surprised.
However, given that their email address doesnt work, nor the telephone number and they don't reply to Instagram messages , I have given 2 stars

1 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Ordered a Dustin fleece bomer jacket as…

Ordered a Dustin fleece bomer jacket as a gift for my son.. it EVENTUALLY arrived, nasty ,cheaply made nothing like the photos . Very misleading awful just awful. Will never get anything from these people again ..waited forever as came from China...I should of known

18 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Scam

Products ordered never arrive. No way to get in touch with them, email and phone numbers do not work. Advertising through google and various other platforms. Very convincing scam. Unfortunately CCard provider not interest in refunding money paid even though products never arrived.

16 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

would not even give one star I seriously urge anyone to AVOID AT ALL COSTS!! I have never ever had to say this about anything before but I am SHOCKED!

would not even give one star! the jacket that turned up was not the jacket ordered...not even the same colour or anywhere near the style...ABSOLUTELY SHOCKING!! extremely poor quality.....completely ripped off! will see if they give a refund! wish I had looked at the reviews beforehand like I normally do! emailed and will see if they contact me...disgusting ! update and seriously gets worse! no response whatsoever.....no surprise ! but WAIT FOR THIS! there was a review apparently from me giving 5 stars saying never a problem blah blah blah from 2023!!.....I had only put 2 reviews a couple of days ago and never used them before! and I could not add again to say no contact at all and no refund arriving by the looks of it...I have had to edit this post! but I have deleted the 3rd review....FAKE REVIEW!!!! this is bad!

16 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

FRAUD Alert - VILA MORA

This is a fraudulent website, with fake support email ids and a fake support number. The registered address is some dump in London. They eventually send something from China, but provide no mechanism to return, or seek a refund.

1 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Do not order from vilamora

when order turned up it was nothing like blouse shown, also it would not have fitted me at all very cheap looking material. How do these people get away with this sort of scamming I have just read other people's experience and it matches mine, no email address exist for vilamora and the same with tel: number how can this type of scam still carry on it needs to be stopped!

2 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Keep well away from using this company

Tried to cancel my order when it was duplicated (by their systems) within the 1 hour cancellation window - emailed and messaged using Insta and also completed the contact us form on their website. Also tried to call the number on their website - no-one answers. Emails bounce back. Heard nothing apart from a black friday discount code for further orders. Orders arrived today - items are cheap and nasty. My advice would be to keep well away from using this company

15 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Don’t order

Ordered flannel shirt said it was soft and cosy and it’s stiff and scratchy and took ages to arrive. Total rip off and nothing like advertised

25 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

VILA MORA - DO NOT ORDER FROM HERE

Ordered a blouse and then got asked do I want 15% off my nex item. Thinking this was for different item I said yes but it then ordered me another of the same item ! Tried to cancel but was too late and the second payment went through! Items arrived 2 weeks later nothing like the website image!!!tried to email customer services to arrange retun but email address didn't exist!!! DO NOT ORDER FROM THIS COMPANY. I AM NOW OUT OF POCKET BY £55 AND WILL NOT WEAR THE ITEM AND WILL BE GIVING BOTH TO THE LOCAL CHARITY SHOP AND HOPEFILLY SOMEONE BUYS THEM AND THE CHARTITY MAKES A BIT OF MONEY. I WILL NEVER ORDER ON LINE FROM A WEBSITE I DONT KNOW. PEOPLE BE VERY AWARE

1 de novembro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Does anyone know why the contact…

Does anyone know why the contact details for this company isn't working. The email and telephone number are both not working. The returns cannot be done online like most retailers. I checked the company's house entry so it does exist. If anyone from the company sees this please can you do something so customers can return items to you immediately. This is unacceptable business practice. Will keep checking the website to see if the Vilamora does the right thing.

19 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Item not as described

Items not as described and address not found when asked for a refund
These people should be ashamed of the way they behave and must have no morals. How they sleep at night is beyond me.
PLEASE AVOID as this must be a scam

17 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible company

Terrible company. Sent items back £80 also £12.99 shipping because you have to send back to China which this is not stated when ordering it states London address. Tried to get money back but emails keep bouncing back also tried calling phone not working. I am now out of pocket by £80 this company should be stopped , bank and everyone else now this is a scam but nothing can be done . Disgrace of a company and the person behind this scam.

18 de agosto de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Definite scam

Received item on 6th November, and been attempting to return item Emails to support email address given on their website fail to be delivered!!!
Customer Support phone number is unreachable too!!!!
This site should NOT be used. It is a 100% scam

10 de novembro de 2025
Avaliação não solicitada

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