vilno.co Avaliações 

136
O TrustScore é 3.5 de um total de 5

3,5

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

The design immediately stood out to me—it has a clean, modern look that fits nicely into my workspace without feeling bulky. The frame feels sturdy, and the materials give it a premium impression. The... Ver mais

Avaliado com 5 de um total de 5 estrelas

As a co-founder of Vilno, I want to assure you that here we're trying to maximize our client's happiness by improving sitting posture, better spine health & productivity through the power of... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered a footrester 2.0 via their kickstarter. Never received a shipping confirmation and all attempts to contact via email have been ignored. On their kickstarter they encourage folks to email them... Ver mais

Avaliado com 5 de um total de 5 estrelas

The Vilno kneeling chair provides excellent support for my hips while promoting good posture. I also love the rocking motion, which helps me stay alert and focused. As someone who spends a lot of time... Ver mais

Detalhes da empresa

  1. Loja de móveis para escritório

Escrito pela empresa

vilno.co is a family-run company dedicated to improving sitting posture, better spine health & productivity through the power of active sitting on the rocking kneeling chairs! Our brand of gorgeous ergonomic kneeling chairs was created in 2020. We sit all day. That's why we care about the back feeling! Since 2020 we received a lot of stories that this ergonomic home&office kneeling chair is life-changing!


Informações de contato

3,5

Bom

O TrustScore é 3.5 de um total de 5

136 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Não respondeu a avaliações negativas

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3,5

Todas as avaliações

(136)

9 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great customer service!

Review has been edited by me (customer) since initial review was posted.

Fantastic customer service! The white chair is great!
Posture-correcting nature of the chair is legit! Great to combine this chair with a sit-to-stand desk.

Initially, I wasn't very satisfied with my purchase as I found that the kneeling chair quality did not match what was advertised, and the price tag was too high for it was.
However, after raising my concerns to customer service, they did everything in their power to make me a happy customer. Exemplary customer service, especially coming from a small, young company!

18 de fevereiro de 2023
logotipo da vilno.co

Resposta da vilno.co

Hello, Dominik!

I'm sorry to hear that you're experiencing discomfort with the cushions on your new chair. Our goal is always to provide high-quality products that meet or exceed our customers' expectations, and we apologize for falling short in your case. We would like to make this right for you and suggest a couple of options.

First, we can offer to send replacement cushions to you at no cost. We understand that the cushions are the most important part of a chair, and we want to ensure that you have a comfortable experience while using our product. Please let us know if you would like us to send the replacement cushions and we'll get that process started for you. Contact our support about that: support@vilno.co

Alternatively, if you would like to return the chair for a full refund, we can help you with that as well. We understand that the cushions are not meeting your expectations, and we don't want you to be stuck with a product that doesn't work for you.
Contact our support about that: support@vilno.co

Again, we apologize for any inconvenience this may have caused and appreciate your feedback. Please let us know how we can help to make this right for you.

Regards
VILNO

Avaliado com 5 de um total de 5 estrelas

What a difference this chair makes!

The chair arrived on time, it was super easy to put together and I just LOVE it. I was always slouching at my desk, I find I sit up straighter and I like rocking back and forwards, using a bit or core!

8 de março de 2023
Avaliação não solicitada
logotipo da vilno.co

Resposta da vilno.co

Thank you so much for taking the time to write a review about your new chair! We're thrilled to hear that it has made such a positive difference for you. We're glad to know that you found the assembly process easy and that the chair is comfortable for you to sit in. It's great to hear that you are now able to sit up straighter and use your core muscles while rocking back and forth. Thank you again for your feedback and for choosing our product!

Regards
VILNO

Avaliado com 5 de um total de 5 estrelas

Great chair

Great chair, easy to setup and comes with the tool needed. Does take a little time to get used to it especially the lower half of the legs.

8 de março de 2023
Avaliação não solicitada
logotipo da vilno.co

Resposta da vilno.co

Thank you for your positive review of our chair! We are glad to hear that you found the setup process to be easy and that the included tool was helpful. We also appreciate your feedback regarding the lower half of the legs and will take it into consideration as we continue to improve our products. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for choosing our chair!

Avaliado com 5 de um total de 5 estrelas

I love my new Vilno chair

I love my new Vilno chair! It has totally helped my poor posture and back problems! Would thoroughly recommend to anyone else!

8 de março de 2023
Avaliação não solicitada
logotipo da vilno.co

Resposta da vilno.co

Thank you for taking the time to share your positive experience with the Vilno chair! We're thrilled to hear that it has helped improve your posture and alleviate your back problems. Our team takes great pride in creating high-quality products that are not only aesthetically pleasing but also beneficial for your overall well-being.

We're glad that you would recommend the Vilno chair to others, and we hope that you continue to enjoy using it. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you again for your feedback, and have a great day!

Regards
VILNO

Avaliado com 1 de um total de 5 estrelas

Kneeling chair could not be assembled

Kneeling chair could not be assembled. I tried for 3 hrs and then I had an engineer friend. Fairly certain the angles were cut wrong on one of the cross members. I then had an impossible time getting someone to respond. They offered very little assistance and made it impossible to returned (still not returned or refunded). Absolute disaster.

16 de fevereiro de 2023
logotipo da vilno.co

Resposta da vilno.co

Hello!

Thank you for your review!

We're so sorry about your bad experience with our chair. Unfortunately, we can't find any email from you or a phone call.

Please email us on support@vilno.co and tell us more about your problem. We will do our best to solve it!

Please, note that it is entirely normal to experience some discomfort or tenderness in the shins, knees, and back when you first begin to use the kneeling chair, but after 7-14 days of an adjustment period, your shins will strengthen and take most of your weight.

Regards VILNO.CO

Avaliado com 3 de um total de 5 estrelas

Early days yet but...

So far I am liking the seating position and can see the benefits. The rocking action is ace. As for the actual product, it feels a little 'rickety' - not all screws have been drilled for decent angles and just feels like it's not going to last (i.e., not sturdy enough).

3 de março de 2023
Avaliação não solicitada
logotipo da vilno.co

Resposta da vilno.co

Hello Robert!

Thank you for taking the time to provide feedback on your recent purchase. We appreciate your comments and are sorry to hear that you have concerns about the sturdiness of your product.

We take the quality of our products very seriously and we would like to investigate this further to ensure that our high standards are met. Could you please provide us with some additional information, such as your order number, so that we can look into this matter and take appropriate action?

In the meantime, if you have any specific issues or concerns with your product, please do not hesitate to contact our customer service team. We are committed to providing excellent customer service and will do our best to address any issues you may have.

Thank you again for your feedback, and we hope to hear from you soon.

Regards
VILNO

Avaliado com 5 de um total de 5 estrelas

Improved my postur… but it’s a learning curve.

Improved my posture.. but it’s a learning curve.

I received the chair really quickly and all the screws and tools were there no problem. Ever built any think from Ikea? Well, it’s like that but faster and easier. 43 year old man with back issues and no issue building and moving the chair around. Surprised it’s so light!

Make sure you have space on the floor to build this as the unique shape of the chair legs (are they legs 🤷🏻‍♂️) will need extra space as you spin it round as you build.

The first sit was kind of like sitting on a sloped hill, you adjust yourself and think ‘huh, this feels weird but it’s okay, I’m good’ and within a couple of minutes, you are rocking and feel supported. I’m 16 stone and 6ft and no issue with this chair. Expect the shin supports to wobble and move a little. This is normal and will have some flex. I panicked when this happened first time (“Oh god, has my fas ass broke it on day one!?”) but it’s okay. Super strong and sturdy and I suffered from a slipped disc, so this chair has a lot to live up to.

Days 2-14 - I started to feel really achy. Was it the chair? Kind of. Having read a few articles before getting the chair a lot of people suggest not to instantly throw out your old traditional chair and move between the two for around 2 weeks. This really helped as my back and shins were trying to figure out what on earth was happening to them. I found sitting with my buttocks nearer the top half of the sit released the pressure as did the rocking. Within the first two weeks, I had upper back pain and shoulder blade pain as they are being ‘put back’ to the position they should be. My back is fighting with me and the new position that it’s not used to after DECADES in the old chair slouched position.

2 weeks - the old chair has gone (well, from the office at least) as I can tell my shins have adapted to the sitting style. My back too. I would say keep the old chair around for a few weeks but I started to use it less and less.

I LOVE this chair, my posture is better, my wife has noticed I walk less slouched, carry myself and my weight better and because I’m not aching, I can keep working at my desk for longer. I used to look down a lot at my desk and slump forward. No more.

Love this and WILL be getting another as my wife has her eyes on my chair! Haha
Awesome product. Want my next one to be in red.. hopefully 🤞🏻

22 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love my Vilno

Love my Vilno! I use it in my office and I use it in my Guided Meditation sessions on the weekends.
Waiting on the stand/desk to be delivered but I know it will be perfect in my meditation room.

6 de fevereiro de 2023
Avaliado com 4 de um total de 5 estrelas

The Birthday Gift

I bought this as a gift for my husband after he saw it online and was interested in the ergonomic benefits. He likes the way the chair promotes healthy posture. However, he feels more pressure on his shins than he anticipated. He also feels some discomfort in his "man-parts" (declined angle tugs at his scrotum) after sitting for a long period of time. He decided to switch back and forth between the Vilno chair and a traditional office chair to get the benefits of the Vilno chair.

5 de fevereiro de 2023
Avaliado com 1 de um total de 5 estrelas

I don’t like it, don’t do it.

I don’t like it, size doesn’t work. but worst of all the return policy on website cover page does NOT tell the whole story. to return this item it could cost $50. not covered by the business. I NEVER WOULD HAVE FALLEN FOR THIS. and how can you be 100% sure of an online purchase???

3 de fevereiro de 2023
logotipo da vilno.co

Resposta da vilno.co

Hello Katie! We're so sorry about this situation!
You can read our return & refund policy on the "Return Policy" section on our website vilno.co. Unfortunately, as an oversized item, item that your ordered is not eligible for free-of-charge shipping returns. Usually, price for the return shipping is $30-50.

Please allow us to find the best possible way to resolve this issue. We want to have all our customers happy!

Can we kindly ask you to contact our support team, so we can resolve this issue?

Our support email:
support@vilno.co

Regards
VILNO.CO Team

Avaliado com 5 de um total de 5 estrelas

So comfy and great for posture

This chair automatically puts your spine in the right place and stops the slouch that happens in regular office chairs. I really love the rocking action too, it’s very soothing

9 de janeiro de 2023
Avaliado com 5 de um total de 5 estrelas

We love it

We love it! It is light and easy to love. It sits tight under the desk so it is low impact. Sitting on it is great, too. Comfortable and fun!

24 de janeiro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Bad customer service experience and the…

Bad customer service experience and the chair has given rise to serious knee pain. Left outside by the road with a warning about knee injury risk.

Update: you’ve asked for more info -you have the whole customer service exchange via email. You’ve suggested giving it time regarding the knee pain. I think you should be careful about giving medical advice.

22 de janeiro de 2023
Avaliação não solicitada
logotipo da vilno.co

Resposta da vilno.co

Hello! Thank you for your review! We're so sorry about your bad experience with our support team. Please email us and tell us more as we're a small business that wants to improve!

Please, note that it is entirely normal to experience some discomfort or tenderness in the shins, knees, and back when you first begin to use the kneeling chair, but after 7-14 days of an adjustment period, your shins will strengthen and take most of your weight.

Regards
VILNO.CO

Avaliado com 4 de um total de 5 estrelas

New chair with minor assembly challenges

Excited about my new chair, but was faced with some challenges assembling it. One of the knee pads did not screw in securely to the chair and was loose and wobbly. I had to spend a great deal of time working the screw into the pad, trying over and over to get it to securely stay in place. It finally did, but I am now skeptical of the quality and hope I do not have further issues.

Also, to date, I have not heard from the support team at Vilno about this, so I am hoping that if I need to return it I do not run into issues.

18 de janeiro de 2023
logotipo da vilno.co

Resposta da vilno.co

Hello!

I am so sorry about the long reply to your email.
Please contact as via support@vilno.co if you need any help in the future!

Regards
VILNO.CO

Avaliado com 5 de um total de 5 estrelas

Best Christmas present ever!

My experience with this company has been fantastic from the very beginning. While looking for a kneeling chair, I was mostly concerned about one that would fit my height. I wrote customer service, and less than an hour later received a very friendly email from a young representative, letting me know that she, too, is petite, and the chair fits her fine. She even sent me a photo! I ordered the chair, and it arrived two days later. It was quite manageable to assemble, and it has been a lifesaver for my lower back. I can sit on it comfortably for several hours. I would definitely recommend this chair for people who suffer with bad lower backs.

23 de dezembro de 2022
Avaliação não solicitada

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