On Xmas 2023 I asked for 5 of my best stored wines, French and Napa. When we opened the bottles at dinner, all were bad, with the exception of the Napa one, which was barely drinkable. One of the cork... Ver mais
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Multiple issues when ordering and I had to remind VF of my orders. Then shipping was a beyond poor. Multiple reschedules, shipped incorrectly (not chilled as requested and paid) no case after assuranc... Ver mais
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Vinfolio offers great wine choices and competitive prices. The individual we work with knows us and recommends wines based on that knowledge. He also gives us opportunities to try new wines and ch... Ver mais
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Great experience, easy ordering and fast shipment. The only wished that the bottles were shipped in cardboard instead of styrofoam, or at least give customers the option. I receive wines from my club... Ver mais
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Detalhes da empresa
Escrito pela empresa
Shop premium quality wine from the world’s finest stock online collection and enjoy modern storage. Buy, sell, or use Vinfolio’s white-glove storage services.
Informações de contato
500 Devlin Road, Suite 102, 94558, Napa, Estados Unidos
- 4159461300
- service@vinfolio.com
- vinfolio.com
3,2
Bom
244 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Delays & failed shipments
I’ve experienced significant delays (4-5 weeks) from the time a shipment is delivered to Vinfolio to the time it has been inventoried and visible on the platform. In addition, the only shipment I requested from my cellar in storage at Vinfolio never shipped and worse yet, I wasn’t even notified it remained in storage. The only way I found out is when the recipient reached out stating the shipment never arrived. Overall, look elsewhere for your wine storage needs. If I hadn’t just transferred my whole cellar, I would find an alternative.
30 de novembro de 2021
Resposta da Vinfolio
Hello - Thank you very much for taking the time to write this review. Our Director of Client Services will reach out shortly.
Account Delete Problems
Usefull app. But only 3 stars because I didn‘t be able to delete my account !! Can you help me ?
29 de novembro de 2021
Avaliação não solicitada
Resposta da Vinfolio
Hi There - Yes, we can help you delete the account - please write to service@vinfolio.com and we'll help you out.
Simple task done perfectly
Arranged shipping of wine with cheapest option. I had hoped to pick up in San Francisco but you no longer have an office here! So I looked over the website again and found a great bargain so that I would get the two-bottle shipping price. Carol has been finding me and helping with updating credit info. Thanks
29 de outubro de 2021
Resposta da Vinfolio
Hi Steven - Yes, we only have a location in Napa now, however do offer an in-house temperature-controlled van delivery, FedEx or will call pickup from Napa. We're glad this worked out and hope to work with you again soon!
Great service
Sarah was great at communicating not great news that was out of her control, and was generous to offer a solution. Its always great service when someone is outstanding when a challenge arises.
29 de outubro de 2021
Resposta da Vinfolio
Thank you so much for taking the time to leave this review. We've passed your kind note on to Sarah. We're all grateful for your business and hope to work with you again soon.
No issues to date...
My sincere apologies. The former negative shipping review was for another company sharing a similar name that ships UPS and was a total fail.
I've had absolutely no issues with orders or shipping from Vinfolio.
Thanks for flagging the prior review so I could correct it.
29 de outubro de 2021
Resposta da Vinfolio
Hi Ron - thank you very much for taking the time to leave this review. We do not see an order or shipment created from you since May of 2020. We also only work with FedEx. With this said, we cannot isolate and investigate this issue and fear this may be targeted towards a different company. Please write to service@vinfolio.com if we are incorrect here as we would like to ensure we investigate thoroughly and make right any bad experiences. Thank you
Not that great when compared to other wine shops
(Compared to my experience with K&L, Hi Time, Benchmark)
Not a great system overall. I was not notified when my pre-arrival purchased arrived. I happened to check on it and turned out it arrived 2.5 months ago and I didn't receive any notification.
When shipped, the package was not shipped to the shipping address I requested. It caused delivery exception and a 4-day delay. When it comes to wine, I don't like to have my wine held by couriers for too long due to possible mishandling or hot weather. This may cause damage that I won't find out until years down the road.
22 de outubro de 2021
Resposta da Vinfolio
Hi Alex - Thank you so much for taking the time to leave this review. We looked into the points you made and see that a 'wine arrival notification' was sent to your email on file on 9/30/2021 at 6:19 am. This may have ended up in your SPAM folder. We would love to ensure that in the future, you do receive these as we fully understand the frustration surrounding lack of communication. Further, we sincerely apologize for the shipping address issue. I see that all along the way we had one address set for the shipment, so again, our apologies. We fully understand and agree with the need for expedient shipping and delivery. If you have more questions or would like to chat further, please write to service@vinfolio.com and ask for the director of client services. He will reply quickly and ensure you're fully satisfied with the outcome and future experiences with Vinfolio. Thank you again
Vinfolio is a great place to find and…
Vinfolio is a great place to find and buy interesting wines you won’t find even in the best brick and mortar wine store. Their storage service us also excellent.
12 de outubro de 2021
Resposta da Vinfolio
Thank you SO MUCH for the kind words. We work very hard on sourcing to give the best prices, breadth and depth of fine wines in the US, so this means a lot to us!
It would be nice if someone responded…
It would be nice if someone responded to emails to customer support.
8 de outubro de 2021
Resposta da Vinfolio
Thank you for the review, Matthew. I see your assigned representative has gotten back to you, but please do write to service@vinfolio.com with a new email if you do not receive the type of reply you need. Our Director of Client Services will get back to you quickly. Thank you again
Every experience EXCEPTIONAL to date ...over the years!
Every experience to date over the years has been exceptional, even during the most challenging times! The follow-through and excellent customer service has become my expectation. Thank you for always taking care of details and responding in a timely manner!!
6 de outubro de 2021
Resposta da Vinfolio
Thank you so much for the thoughtful review!! We appreciate you!
Frank has been really excellent in…
Frank has been really excellent in identifying the wines we were looking for!
28 de setembro de 2021
Resposta da Vinfolio
Thank you so much for the your feedback!
Harriet gives me great quality service…
Harriet gives me great quality service and attention.
18 de agosto de 2021
Resposta da Vinfolio
Thank you so much for taking the time to leave a review! We are glad to hear your experience has been so positive! Hope to hear from you again soon
Robert did a great job
Robert did a great job! The only issue is how long it took to get to him. Thanks
17 de agosto de 2021
Resposta da Vinfolio
Thank you so much for taking the time to leave a review! We are glad to hear your experience has been so positive! Hope to hear from you again soon
Responsive to questions I had.
11 de agosto de 2021
Resposta da Vinfolio
Thank you so much for taking the time to leave a review. We look forward to working with you again soon
Awaiting the refund since June, 2021
Hello! since my order bottles of Dom Perignon Wild Panther Rose and received a mail that is not available for me, I kindly requested to mr David Greenwald, the total refund to my card account, but there is no response about it and neither news for when will be did.
What a shame!
Here is the email I have received from David:
Hi Jorge,
Glad to hear you are well staying happy and healthy – We are doing well also, thanks for the thought!
Got it – yes the total looks to be $3,186.17 as you stated. I will have the order refunded in full and follow up with you when it has been done. Very sorry about this Jorge, many thanks.
Best,
-Dave
4 de agosto de 2021
Resposta da Vinfolio
Hi Jorge - Thank you very much for taking the time to write this review. We've connected about this internally and see that Dave has replied and has this situation in the process of being fixed with you. Please write to service@vinfolio.com if you have any other questions or concerns and our director of client services will get back to you quickly. Thank you so much again
Great work Searcy and Team
Great work Searcy and Team. Sold my wine for top dollar in 24 hours!
Well done. Thank you
25 de julho de 2021
Resposta da Vinfolio
Thank you, Daniel, for working with us and listing your wine in our Marketplace! We're happy to see that it was an easy process and that the wine sold so fast!
I love Vinfolio
I love Vinfolio. Their selection is great and the customer service is very on point via email and phone.
20 de julho de 2021
Resposta da Vinfolio
Thank you so much! We appreciate you!
Resposta da Vinfolio
Thank you so much for working with us and for taking the time to write a review! We're looking forward to continuing working with and for you!
Awesome service
This is a great service! And the quality of the storage and the delivery is second to none.
8 de julho de 2021
Resposta da Vinfolio
Thank you so much for working with us and for taking the time to write a review! We're looking forward to continuing working with and for you!
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