On Xmas 2023 I asked for 5 of my best stored wines, French and Napa. When we opened the bottles at dinner, all were bad, with the exception of the Napa one, which was barely drinkable. One of the cork... Ver mais
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Multiple issues when ordering and I had to remind VF of my orders. Then shipping was a beyond poor. Multiple reschedules, shipped incorrectly (not chilled as requested and paid) no case after assuranc... Ver mais
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Vinfolio offers great wine choices and competitive prices. The individual we work with knows us and recommends wines based on that knowledge. He also gives us opportunities to try new wines and ch... Ver mais
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Great experience, easy ordering and fast shipment. The only wished that the bottles were shipped in cardboard instead of styrofoam, or at least give customers the option. I receive wines from my club... Ver mais
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Detalhes da empresa
Escrito pela empresa
Shop premium quality wine from the world’s finest stock online collection and enjoy modern storage. Buy, sell, or use Vinfolio’s white-glove storage services.
Informações de contato
500 Devlin Road, Suite 102, 94558, Napa, Estados Unidos
- 4159461300
- service@vinfolio.com
- vinfolio.com
3,2
Bom
244 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The service and selection is impeccable
The service and selection is absolutely fantastic. Frank is incredibly responsive to all requests and concerns. The Vinfolio staff are the absolute best!
7 de julho de 2021
Resposta da Vinfolio
Thank you so much for working with us and for taking the time to write a review! We're looking forward to continuing working with and for you!
No problems buying wines but need some work on receipt and inventory in Vinfolio storage.
I have not had any problems with the purchase of wines from Vinfolio. I have had some problems of when the wines are delivered to storage and inventoried into my account. This process can take 1 - 2 months to inventory wines
2 de julho de 2021
Resposta da Vinfolio
Thank you so much for working with us and for taking the time to write a review! We're looking forward to continuing working with and for you!
Lovely well meaning staff
Lovely well meaning staff. The systems/processes seem to fail Vinfolio at most turns. The backlog to put delivered stock on the system or to move or sell stock is not fit for purpose. I do not have confidence in my wine stored numbers.
29 de junho de 2021
0verall great
Great storage facility and for selling wine. Love the home delivery service in Bay Area. Duncan is the best!
25 de junho de 2021
Resposta da Vinfolio
Thank you so much for working with us and for taking the time to write a review! We're looking forward to continuing working with and for you!
Storage processing and app speed has…
Storage processing and app speed has improved since my last review.
19 de maio de 2021
Resposta da Vinfolio
We appreciate the positive feedback! Thank you!
Resposta da Vinfolio
We appreciate the positive feedback! Thank you for your business!
Very good collection of nice wines at a…
Very good collection of nice wines at a competitive price
17 de maio de 2021
Resposta da Vinfolio
We appreciate the positive feedback! Thank you for your business!
Resposta da Vinfolio
We appreciate the positive feedback! Thank you for your business!
Unacceptable service
After almost one month, no resolution of the problem nor an update of the situation! Basically, I gave paid wines and at the mercy of Vinfolio to enjoy them!
7 de maio de 2021
Resposta da Vinfolio
Hi - Thank you so much for the feedback. We have had your private client sales rep contact you regarding this issue. If your questions are still not answered, please call us at (800) 969-1961 and ask to be directed to the director of client services. He will be happy to help
Great customer service
Great customer service. Very responsive and helpful to questions.
1 de maio de 2021
Resposta da Vinfolio
We appreciate the positive feedback! Thank you for your business!
Resposta da Vinfolio
Thanks for sharing! We’re so glad you had a good experience with Vinfolio. We're excited to continue to fulfill all your fine-wine needs in the future.
need to create a mobile friendly…
need to create a mobile friendly vincellar interface, and also Android app
15 de abril de 2021
Resposta da Vinfolio
Thanks for sharing! We appreciate your feedback. We will be taking your suggestions into consideration.
Your service has been everything I…
Your service has been everything I would expect from a personalized and professional remote wine cellar. Thanks Rachael and Vinfolio.
13 de abril de 2021
Resposta da Vinfolio
Thanks for sharing! We’re so glad you had a good experience with Rachael and Vinfolio. We're excited to continue to fulfill all your fine-wine needs in the future.
Wine stuck in storage with no way to get it out
I have an outstanding delivery request for over a month. After repeated contacts to customer service there is still no date and no clarity on when the delivery will happen. Completely unacceptable approach towards service levels and basic customer support.
12 de abril de 2021
Resposta da Vinfolio
Thanks for messaging us. We are sorry to hear that your wine delivery didn’t go as planned and we welcome the opportunity to improve our service.
A member of our team has reached out to you, but you can also email us at service@vinfolio.com or call 1-800-969-1961, Monday - Friday from 9am to 5pm PST.
Group Event
Our group event required Vinfolio to ship to 30 different locations with short notice and they did a great job of getting it right. All boxes were delivered on time and in good shape.
8 de abril de 2021
Resposta da Vinfolio
Thanks for sharing! We’re so glad you had a good experience with Vinfolio. We're excited to continue to fulfill all your fine-wine needs in the future.
Sarah Parker is a joy to deal with
Sarah Parker is a joy to deal with, always very helpful. Thanks as always
31 de março de 2021
Resposta da Vinfolio
Hi Matthew, Thanks for sharing! We’re so glad you had a good experience with Sarah! We're excited to continue to fulfill all your fine-wine needs in the future.
Great Wine Shop, Storage Facility and Wine Cellar Management Software
I have been a multi-services customer of Vinfolio for close to 20 years and am a huge fan. I store wine with them, shop for hard to find bottles, and use their software to manage my collection. Highly recommended on all counts!
29 de março de 2021
Resposta da Vinfolio
Thanks for sharing! We’re are very grateful for your business and are excited to continue to fulfill all your fine-wine needs in the future.
Website needs better customer…
Website needs better customer interface. Very difficult to figure out how to move more than one brand from cellar to delivery.
24 de março de 2021
Resposta da Vinfolio
Hi Michelle, Thanks for messaging us. We are sorry to hear that your experience with Vinfolio hasn't been ideal, and we welcome the opportunity to improve our service. We will be taking your suggestions into consideration.
please get back to me on my long…
please get back to me on my long outstanding missing bottles
19 de março de 2021
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