CUSTOMER SERVICE LACKING: You should not be allowed to sell anything without a valid customer service phone number. My item took 6 weeks to arrive. If I could have called or checked the status of the... Ver mais
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Veja o que dizem as avaliações
Got the smart feeder as a present. It assembled easily and instructions were clear. The assembled feeder is easy to mount with the bracket attached with screws, or with a strap. We got it paired up an... Ver mais
Placed order that was supposed to be discounted. Discount did not process and reached out to team. Team replied three days later, on 2/2/2026 and stated that they would credit my account in 7-10 busin... Ver mais
We love the bird feeder with the camera.It has already gotten alot of recognition by 4 different bird species.It took a couple of days for them to notice it was there but once they did they are there... Ver mais
Detalhes da empresa
Escrito pela empresa
VINGUYS is a technology company focused on enhancing the birdwatching experience through innovative solutions. Our flagship product, the VINGUYS V-feeder, combines cutting-edge technology with a passion for nature. Designed with advanced features such as HD video resolution, real-time notifications, and bird species recognition, our smart bird feeder allows users to monitor and enjoy wildlife in a more interactive and meaningful way. Founded with a deep respect for nature, VINGUYS aims to provide a seamless, intuitive experience for bird enthusiasts, whether they are seasoned birdwatchers or newcomers. Our team consists of experienced professionals with expertise in smart technology and environmental sustainability, dedicated to developing solutions that foster a greater connection between people and the natural world. At VINGUYS, we are committed to continuous improvement, offering innovative, user-friendly products that make birdwatching more accessible and enjoyable. With a focus on quality, reliability, and customer satisfaction, we aim to be a trusted partner for anyone looking to enhance their interaction with wildlife.
Informações de contato
2060 N Collins Blvd ste 110, 75080, Richardson, Estados Unidos
- support@vinguys.com
- vinguys.com
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Never received the item
Never received the item. No response from the company to my emails.
Excellent craftsmanship
I gifted the bird house to friends who are avid birders. They were so impressed with the craftsmanship, & especially appreciated the varied entrance hole sizes.
Discount promo didn’t work and no refund
Placed order that was supposed to be discounted. Discount did not process and reached out to team. Team replied three days later, on 2/2/2026 and stated that they would credit my account in 7-10 business days. I have seen no credit to my account and their communication has been minimal.
This is such a quality bird house
This is such a quality bird house! I'm really looking forward to experimenting with the different sized openings to see what birds take up residence. It was packaged and sent with such care. It is the perfect gift for yourself and others.
Bird Feeder Will Not Last Long
The bird house looks good but is made out of cheap material and will not hold up in the elements. The shipping was quick and the bird house was only $12 but the only way this will hold up is if it were left indoors as a decoration. It will not last as an actual bird house. Maybe one season if you were luck. Very disappointed.
Great quality products and support
Great quality products and support. Quick shipping. Thank you!
Excellent products with fast shipping.
Beautiful designs and very thoughtful…
Beautiful designs and very thoughtful products. Customer service is top notch.
Feeders and birdhouses are very nice
Feeders and birdhouses are very nice. I have a problem with squirrels. No fault of feeder. But they chew on wood and plastic. The only issue I had was the birdhouse house roof detached and I glued it back. There were always plenty and a variety of birds on the feeders. Easy to clean. The first year I had the birdhouse I had a family of wrens. I like the adjustable openings and nothing was able to peck at the opening making it bigger. Customer service, also, is good.
Love the free birdhouse!!!
I am loving my feeder
I am loving my feeder. The birds are amazing to watch.
I also mounted the birdhouse nearbthe feeder.
Best Ever Present
I received my Vinguys Smart bird feeder as a birthday gift.
I found it easy so assemble and configuration was so simple using the QR code.
There is access to lots of frequently asked questions on the Tris Home app and also online chat.
I am now getting to know the species local to my area which I am finding very interesting.
Looking forward to the summer moths and hopefully more species to watch feeding.
Thanks to my Wife for this amazing gift.
This company is only out to steal our $$$
This company is only out to steal our money. I ordered my bird feeder on November 28. Today is December 17. My bird feeder was supposed to have been delivered by December 4. It is still not here. In the emails you have sent me, you blamed the delivery on the weather. That is laughable. There has been one snowstorm and which produced less than half a foot of snow. Laughable. In your website it states that I can get my money back if I send back the item. How can I do that if it was never delivered?
I bought 2 of the handblown hummingbird…
I bought 2 of the handblown hummingbird feeders with solar lights. Within 2 weeks both solar lights stopped working.
I'm very disappointed in this product. For $20 each I should still be able to enjoy them.
Diane Michel
Poor customer service
I emailed four times and never got one response. The system for tracking your item is terrible.
I got the wrong color of hummingbird…I got one feeder. Then I told them it wrong color and only received one. Few days later I received second only to be o
I got the wrong color of hummingbird feeders. First I received one then few days later the 2nd and it was wrong color. Asked me if I wanted 5.00 off. What?? $39.98 I paid for what I wanted and got not that. Well, I guess that is what happens from ordering online from a company I never heard of. 9/8/25.
The customer support is amazing
The customer support is amazing. Not long after installing the feeder a cow reached over the fence and chewed the solar panel. Strange but true.
I contacted Vinguys, who sent me a brand new feeder as a replacement. I only asked to purchase a solar panel. Best customer care ever.
Thank you
Can you be any slower?
1. I discovered after placing my order that in order to track my package I had to download the Shop app. If I wanted the Shop app I would have downloaded it already,
2. I ordered on Jul 30. It took NINE DAYS for me to receive the package. Shameful. I got tired of waiting and ordered the same item from Amazon. Received next day.
3. I would return the product but I fear the cost of the product would not be worth the pain and effort dealing with a return.
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