This has been an easy experience for us to get started into hotel marketing. Harry was super knowledgeable and thoroughly explained what to expect from here to get our account live. We are new to thi... Ver mais
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I have positively reviewed the company before. I'm writing to say that I had another great experience with Sunam on the phone today. He is extremely polite as is all the staff. He's never in a rush to... Ver mais
A empresa respondeu
Our experience with VistaVue and Pooja has been great. They have kept us in the loop along the full process and assured us our advert will be perfect before it goes live. Its also nice to know we can... Ver mais
A empresa respondeu
OnBoarding call with Pooja. Thank you Pooja for providing clear and concise details of how the initial setup of my advert will go and how easy it is to communicate with Vistavue. I look forward to run... Ver mais
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Detalhes da empresa
Escrito pela empresa
At Vistavue, we are passionate about transforming the way businesses connect with people. As a global leader in digital signage and visual communications, we combine innovative software with strategically placed screens in premium locations worldwide to deliver dynamic, engaging content that informs, inspires, and empowers.
Informações de contato
Reino Unido
- customercare@vistavue.com
- vistavue.com
4,6
Excelente
712 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 24 horas
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Rohit was extremely helpful and…
Rohit was extremely helpful and knowledgeable
12 de outubro de 2026
Avaliação não solicitada
Resposta da Vistavue
Hi Suzie,
Thank you for taking the time to leave us a review.
We're delighted to hear that Rohit was extremely helpful and knowledgeable throughout your experience. Providing clear advice, expert guidance, and excellent customer service is something we take great pride in, so it's wonderful to know that Rohit was able to support you so effectively.
We'll be sure to pass your kind feedback on to Rohit, who will be pleased to hear that his help and expertise made a positive difference.
Best regards,
Vistavue Customer Care Team
VistaVue
VistaVue - Direct Digital is the most appalling Company to deal with. We were sold a completely false promise of advertising in our local Health Centre. The screen never materialised, we have never had any business from it as the screens such as they were were mostly blank. When we tried to cancel they said we hadn't informed them soon enough and we had to pay for another year. Now they are saying we still owe money even though we have paid for 3 years!! Terrible Company to be associated with.
15 de outubro de 2025
Avaliação não solicitada
Resposta da Vistavue
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear that you feel disappointed with your experience.
We understand how frustrating it can be when an advertising campaign does not meet expectations, particularly when you are investing in promoting your business within your local community. We are concerned to read your comments regarding the advertising screen and the service you received.
Whilst we cannot discuss specific account details in a public forum, we would like to clarify that our agreements set out the campaign duration, cancellation provisions, and payment obligations. Where concerns regarding screen availability or downtime are raised, these are reviewed and addressed in line with the terms of the agreement, with the aim of ensuring customers receive the advertising exposure contracted for.
We are disappointed that you feel the campaign did not deliver the value you had hoped for and that you remain dissatisfied with the outcome. We recognise that different businesses will experience different results from advertising, and while we cannot guarantee customer enquiries or sales, we do strive to provide a professional service and respond to concerns fairly and consistently.
We would welcome the opportunity to review any outstanding concerns directly through our Customer Care Team should there be any aspects of the matter that remain unresolved.
Best regards,
Vistavue Customer Care Team
Great customer services and always…
Great customer services and always keeping us updated
12 de outubro de 2026
Avaliação não solicitada
Resposta da Vistavue
Hi,
Thank you for taking the time to leave us a review.
We're delighted to hear that you've been happy with the service you've received. Keeping our clients informed every step of the way is something we place great importance on, so it's wonderful to know that our communication and updates have made a positive difference to your experience.
We truly appreciate your support and look forward to continuing to work with you. If there's ever anything we can help with, our team is always here to assist.
Best regards,
Vistavue Customer Care Team
I am extremely satisfied with my…
I am extremely satisfied with my experience working with the team at Vistavue. They take the time to listen carefully, understand our business needs, and truly value our preferences and expectations. Their professionalism, expertise, and commitment to delivering results have made working with them a great experience. They are attentive, knowledgeable, and dedicated to providing solutions that align with our goals. I highly recommend Vistavue to any business looking for a reliable, professional, and customer-focused marketing partner!
9 de outubro de 2026
Avaliação não solicitada
Resposta da Vistavue
Hi,
Thank you for your wonderful feedback and recommendation.
It's fantastic to hear that you've had such a positive experience working with our team. We believe that taking the time to listen, understand each client's unique business needs, and tailor our approach accordingly is essential to building successful partnerships. We're delighted that you felt supported throughout the process and that our team's professionalism, expertise, and commitment met your expectations.
Your kind words mean a great deal to us, and we truly appreciate your trust in Vistavue. Thank you for recommending us to other businesses. We look forward to continuing to support your marketing goals and helping your business grow.
Best regards,
Vistavue Customer Care Team
Knowledgeable staff!
This has been an easy experience for us to get started into hotel marketing. Harry was super knowledgeable and thoroughly explained what to expect from here to get our account live. We are new to this so it's comforting to be walked through the process so thoroughly.
9 de outubro de 2026
Avaliação não solicitada
Resposta da Vistavue
Hi,
Thank you so much for taking the time to share your experience.
We're delighted to hear that getting started with your hotel marketing has been such a smooth and positive experience. We understand that taking the first steps into advertising can feel a little daunting, so it's great to know that Harry's knowledge and guidance helped put you at ease. Ensuring our clients fully understand the process and know what to expect is incredibly important to us.
We'll be sure to pass your kind comments on to Harry. Thank you for choosing Vistavue, and we look forward to supporting you as your campaign goes live and beyond.
Best regards,
Vistavue Customer Care Team
Very good communication skills
Very good communication skills and quick to complete tasks that I have requested regarding any changes to my advertisements.
9 de outubro de 2026
Avaliação não solicitada
Resposta da Vistavue
Hi David,
Thank you for taking the time to leave us a review. We're delighted to hear that you were pleased with our communication and responsiveness. Our team works hard to ensure that any requested changes to advertisements are handled quickly and efficiently, so it's wonderful to know this was reflected in your experience.
We truly appreciate your feedback and thank you for choosing VistaVue. If there's ever anything more we can assist you with, we're always happy to help.
Best regards,
Vistavue Customer Care Team
Pooja has been helpful and responsive…
Pooja has been helpful and responsive throughout our correspondence. She took the time to answer my questions, clarify the details of my agreement and offer a goodwill gesture, which I appreciated.
Although I had some concerns about the original agreement, Pooja dealt with my queries professionally and courteously. Thank you for your help, Pooja.
9 de outubro de 2026
Avaliação não solicitada
Resposta da Vistavue
Hi Nicola,
Thank you for taking the time to leave such thoughtful feedback.
We're delighted to hear that Pooja has been helpful and responsive throughout your correspondence. Taking the time to answer questions, explain agreements clearly, and support our customers in a professional and courteous manner is something we value highly, so it's wonderful to know that this was reflected in your experience.
We're especially pleased that Pooja was able to address your queries and help provide a positive outcome. We'll be sure to pass your kind comments on to her, as recognition like this means a great deal to our team.
Thank you again for your feedback and for the opportunity to assist you.
Best regards,
Vistavue Customer Care Team
Resposta da Vistavue
Hi,
Thank you for taking the time to leave us a review.
We're delighted to hear that you had a great experience and that Shubhangi was able to provide the support you needed. Delivering friendly, professional, and helpful service is something we take great pride in, so it's wonderful to know that your experience reflected this.
We'll be sure to pass your kind feedback on to Shubhangi, who will be delighted to receive your recognition.
Thank you for choosing Vistavue.
Best regards,
Vistavue Customer Care Team
very helpful
9 de outubro de 2026
Avaliação não solicitada
Resposta da Vistavue
Hi Sue,
Thank you for your kind review.
We're so pleased to hear that you found our team helpful and supportive. Delivering friendly, knowledgeable service and ensuring our customers feel valued is at the heart of everything we do, so it's wonderful to know that we were able to make a positive impression.
Your feedback is greatly appreciated and will be shared with the team. Thank you for choosing Vistavue, and we look forward to assisting you again whenever you need us.
Best regards,
Vistavue Customer Care Team
Smooth and good communication to get…
Smooth and good communication to get everything up and running
9 de outubro de 2026
Avaliação não solicitada
Resposta da Vistavue
Hi Caryn,
Thank you for taking the time to leave us a review.
We're delighted to hear that everything was set up smoothly and that communication throughout the process was clear and efficient. We work hard to make getting your advert live as straightforward and stress-free as possible, so it's wonderful to know that this was your experience.
Thank you for your kind feedback and for choosing Vistavue. We look forward to continuing to support you and your advertising campaign.
Best regards,
Vistavue Customer Care Team
Pooja Nadgauda has been very helpful.
Pooja Nadgauda has been very helpful.
9 de outubro de 2026
Avaliação não solicitada
Resposta da Vistavue
Hi Amparo,
Thank you for taking the time to leave us a review.
We're delighted to hear that Pooja has been so helpful throughout your advertising journey. Providing clear guidance, support, and expert advice is something we pride ourselves on, so it's wonderful to know that Pooja was able to assist you and make your experience a positive one.
We'll be sure to pass your kind feedback on to Pooja, who will be thrilled to hear your comments.
Thank you for choosing Vistavue. We look forward to continuing to support you and your advertising campaign.
Best regards,
Vistavue Customer Care Team
Unreliable Service and Poor Value for Money…
We thought this would be a great opportunity to advertise our new small business and raise awareness within the local community. Although the advertising was expensive, we felt it would be a worthwhile investment. The process of setting up the advert was straightforward, and the digital team created an advert that we were happy with.
Unfortunately, our experience since the advert went live has been extremely disappointing. The advertising screen has been out of service more often than it has been operational due to repeated technical issues. We were not notified of these outages and only discovered that the screen had been switched off after asking a family member who works at the hospital to check on our behalf. This issue continued for weeks, yet we were still being charged for the advertising during this time.
When we raised our concerns, we were informed that the contract allowed for this. We were eventually offered the downtime at the end of our contract, which was presented as a gesture of goodwill. However, given the length of time the screen had been out of service, this did not feel like a satisfactory resolution.
It also appears that the screen relies on staff at the location to switch it on, which does not always happen. This raises further concerns about the reliability of the service and whether advertisers are receiving the exposure they are paying for.
We also include a question on our customer feedback form asking how people heard about our business. To date, not a single response has identified this advertising campaign as the source. While we cannot say definitively that the advert has generated no awareness, we have seen no measurable indication that it has delivered the results we had hoped for.
As a new business owner, I trusted that this would be a worthwhile way to promote our brand, but I feel that I did not fully appreciate the implications of the contract before signing. I would strongly encourage other small business owners to read the terms and conditions carefully, ask questions about equipment reliability and downtime, and ensure they understand the company's policy on refunds or compensation before committing.
On a positive note, the customer service advisers have always been friendly and polite. In particular, I would like to recognise Shubhangi Kedare, who has been especially pleasant and helpful.
Overall, while the initial setup was positive and the customer service team has been courteous, the repeated technical failures, lack of communication and disappointing return on investment have left us dissatisfied with the service. I hope this feedback encourages greater reliability, transparency and consideration for small businesses investing in advertising.
9 de outubro de 2026
Avaliação não solicitada
Resposta da Vistavue
Hi Carol,
Thank you for taking the time to share your experience and for providing such detailed feedback.
We are sorry to hear that your experience has not met your expectations. We understand how disappointing it can be when there are interruptions to an advertising campaign, particularly when you have invested in promoting a new business and are hoping to increase awareness within your local community.
While we are pleased to hear that you found the advert creation process straightforward and that you were happy with the design produced by our Design Team, we are disappointed to learn of your concerns about screen and the communication surrounding periods of downtime.
As discussed during your communications with our team, our agreements contain provisions relating to equipment outages and the remedies available should they occur. Where downtime is identified, our aim is always to ensure that customers receive the advertising exposure they have contracted for, and this is why additional display time was offered to compensate for the periods during which the screen was unavailable.
We also appreciate your comments regarding campaign performance. While advertising outcomes can vary depending on a range of factors and we cannot guarantee customer enquiries or sales, we understand the importance of being able to measure return on investment and recognise your frustration that the results have not aligned with your expectations.
Your feedback regarding communication and the handling of screen outages has been noted and will be shared with the relevant teams as part of our ongoing efforts to improve our service.
Finally, thank you for your kind words about our Customer Care Team, particularly Shubhangi. We will ensure your feedback is passed on to her, and we are pleased that she was able to provide friendly and helpful support throughout your experience.
We genuinely value your feedback and thank you for bringing these concerns to our attention.
Vistavue Customer Care Team
Great advice from Rohit thanks
8 de outubro de 2026
Avaliação não solicitada
Resposta da Vistavue
Hi Matthew,
Thank you for your kind review. We're delighted to hear that Rohit was able to provide helpful advice and support. Our team is always happy to assist our customers and ensure they get the most from their advertising campaign. We'll be sure to pass on your feedback to Rohit.
Best regards,
Vistavue Customer Care Team
Great communication skills
Great communication skills. Precise, respectful, and patient.
7 de outubro de 2026
Avaliação não solicitada
Resposta da Vistavue
Hi,
Thank you for your kind review.
We're delighted to hear that you found our team to be precise, respectful, and patient throughout your experience with us. Clear communication and excellent customer service are at the heart of what we do, so it's wonderful to know that this was reflected in the support you received.
Your feedback means a great deal to us, and we truly appreciate you taking the time to share it.
Best regards,
Vistavue Customer Care Team
Pooja was very helpful and…
Pooja was very helpful and knowledgeable about my advertising campaign, she made the process as easy as possible.
7 de outubro de 2026
Avaliação não solicitada
Resposta da Vistavue
Hi Hayley,
Thank you for taking the time to leave such a kind review.
We're delighted to hear that Pooja was able to make the advertising process straightforward for you. Providing clear guidance and sharing her knowledge to help our customers feel confident about their campaigns is something she takes great pride in.
It's wonderful to know that you found her helpful and knowledgeable throughout the process. We'll be sure to pass your lovely feedback on to Pooja, who will be thrilled to hear it.
Thank you for choosing Vistavue. We look forward to supporting you and your advertising campaign in the future.
Best regards,
Vistavue Customer Care Team
Rohit has been very helpful to me
Rohit has been very helpful to me, advising and making sure that all things for my adverts are in good order. many thanks
7 de outubro de 2026
Avaliação não solicitada
Resposta da Vistavue
Hi,
Thank you for taking the time to leave us a review.
We're delighted to hear that Rohit has been so helpful and has supported you throughout your advertising journey. Ensuring that our customers' adverts are running smoothly and delivering the best possible results is something we take great pride in, so it's wonderful to know that Rohit's advice and attention to detail have been valuable to you.
We'll be sure to pass your kind feedback on to Rohit. Comments like yours are greatly appreciated by the whole team.
Thank you for choosing Vistavue, and we look forward to continuing to support your advertising success.
Vistavue Customer Care Team
Rohit was really helpful and helpex…
Rohit was really helpful and helpex with changing the advert slightly and talked be through everything
6 de outubro de 2026
Avaliação não solicitada
Resposta da Vistavue
Hi Joanne,
Thank you for your wonderful feedback. We're delighted to hear that Rohit was able to help with updating your advert and guide you through the changes. Providing clear advice and ongoing support is something we take great pride in, so it's fantastic to know that Rohit made the process easy to understand. We'll be sure to pass on your kind words to him.
Best regards,
Vistavue Customer Care Team
Harry was very informative
Harry was very informative, and pleasant to speak with. thank you for your time.
6 de outubro de 2026
Avaliação não solicitada
Resposta da Vistavue
Hi Brandi,
Thank you for your wonderful feedback. We're delighted to hear that Harry was informative, approachable, and a pleasure to speak with. Taking the time to ensure our customers feel informed and supported is very important to us, so it's fantastic to know Harry was able to provide that experience. We'll be sure to pass on your kind words to him.
Best regards,
Vistavue Customer Care Team
I got welcome call from Pooja and it…
I got welcome call from Pooja and it was great to talk. She explained everything in detail and addressed my concerns. I am looking forward to working with the team.
6 de outubro de 2026
Avaliação não solicitada
Resposta da Vistavue
Hi Kiran,
Thank you for your wonderful feedback. We're delighted to hear that your call with Pooja was such a positive experience. It's great to know that she took the time to explain everything in detail and address any concerns you had, helping you feel confident about the journey ahead. We'll be sure to pass on your kind words to her. We look forward to supporting you throughout your advertising campaign.
Best regards,
Vistavue Customer Care Team
Clear information and support
6 de outubro de 2026
Avaliação não solicitada
Resposta da Vistavue
Hi Alan,
Thank you for your kind review. We're delighted to hear that you found the information provided clear and helpful, and that you felt supported throughout the process. Providing straightforward guidance and excellent customer service is very important to us, so your feedback is greatly appreciated.
Best regards,
Vistavue Customer Care Team
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