Vaibhav was very helpful & knowledgeable in helping us to plan and book our forthcoming "fly and cruise" holiday. He even went one step higher to provide us with an upgrade for our cruise cabin with t... Ver mais
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I had a pleasure of coming back and book another holiday at viva. RAHUL was amazing on helping me to sort out my big Bday big 50 celebrations very knowledgeable and passionate towards his job.highly... Ver mais
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From the first phone call/ enquiry , our experience was highly satisfying. We dealt with very professional experienced operator. He went into every detail of our multi centre trip. He even adde... Ver mais
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Vaibhav listened to my holiday needs and put together a fantastic package covering the 3 places i wanted to go to. He also took me through every stage of the booking process on line and answered any... Ver mais
A empresa respondeu
Detalhes da empresa
- Agência de viagens de cruzeiros
- também em
- Agência de Cruzeiros Marítimos
- Agência de Viagens
- Operador de turismo
Escrito pela empresa
Cruise holidays are a wonderful way to see more of the world. And when you book with Viva Cruise, you’ll be spoilt for choice. Our great escapes on the ocean waves have been meticulously researched to bring you the best cruise liners and most beautiful destinations without breaking the bank. We work on the ethos of providing affordable luxury combined with first-class customer service at our heart. You can choose from different types of cruise holiday to suit your tastes and budget, including cruise and stay, all inclusive, cruise & rail, fly cruise or no fly cruise.
Informações de contato
Central House, N3 1LQ, London, Reino Unido
- 0203 967 7576
- support@viva-cruise.co.uk
- viva-cruise.co.uk
4,9
Excelente
379 avaliações
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Porsche is soooooooo helpful..!!!
Porsche was very helpful and happy to keep in constant communication throughout with all my questions. Highly recommend..!!!
31 de janeiro de 2024
Kritika was very helpful and efficient
Kritika was very helpful and efficient. Due to one of the hotels not having 2 rooms she upgraded us for no additional cost
30 de janeiro de 2024
Porsche was very helpful and when we…
Porsche was very helpful and when we need information got this to us very quickly. She also sorted out our requirements and when we needed changes made these for us.
She is very friendly and was a pleasure to deal with.
We will certainly look to deal with her and Viva again in the future.
25 de janeiro de 2024
Fantastic service by Ritu and Dhaval
22 de janeiro de 2024
Resposta da Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
EXCELLENT SERVICE
Had a good booking experience with Kritika to help us through the process.
We had a group booking of 4 people so everyone had many questions and she talked us through everything.
There was even stuff we forgot to ask or mentioned we needed after booking, and Kritika always responded.
Very impressed with the service so far, but we don't travel till November.
19 de janeiro de 2024
Resposta da Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Kritika was very good at making our…
Kritika was very good at making our holiday tailor made to suit our needs she was also very calm wen we ad a hiccup wth the payment
3 de janeiro de 2024
Resposta da Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Excellent and prompt response
Excellent and prompt response. Excellent help from Kritika .
2 de janeiro de 2024
Resposta da Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Thankyou Vaibhav, you were really helpful.
Vaibhav was really helpful, friendly and knowledgeable. The process and proposals were clear. We weren't rushed. We were able to take our time over a few days to plan the best trip for us. I would definitely recommend using this expertise, all of the holiday is planned together and therefore protected by ABTA for extra protection.
4 de dezembro de 2023
Resposta da Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Lake Garda and cruise
Kritika was very helpful and made the booking a pleasant experience
26 de dezembro de 2023
Resposta da Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
New York, Miami, Mexico, Niagara-May2024.
The planning our May 2024 cruise trip was handled under the expert care of Porsche & Rose. I have never booked a holiday like this before and I was very unsure. Porsche was brilliant, knowledgable and able to answer all of my questions, providing me with every bit of information I needed to go ahead and book. A real pleasure to deal with them throughout. They were making sure we got the deal that we needed. Rose provided me with so much info even on Saturday and Sunday we chat and she was easily available on the phone during the weekend. I can’t wait for 2024,You are both a five star! ⭐️⭐️⭐️⭐️⭐️
28 de novembro de 2023
Avaliação não solicitada
Resposta da Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Excellent experience very professional …
Excellent experience very professional gentleman call vaibhav. Sorted everything for me
25 de novembro de 2023
Resposta da Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Easy booking process well dealt with by…
Easy booking process well dealt with by friendly staff
3 de novembro de 2023
Easy booking
Porsche, my senior leisure expert was so helpful. She was able to answer all my questions & made the booking an easy & comfortable process. Highly recommended.
18 de novembro de 2023
Excellent communication and made our…
Excellent communication and made our booking very easy . Thank you
8 de novembro de 2023
Resposta da Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
So helpful and very polite nothing too…
So helpful and very polite nothing too much trouble excellent customer service vaibhav
8 de novembro de 2023
Resposta da Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Porsche Silver - Dubai Cruise
I was so impressed by Porsche Silver with the way she handled our enquiry. She listened, understood and tailored the cruise according to our needs. She was very knowledgeable, always polite when discussing or asking what we did not understand. She booked an amazing holiday for us, looking forward to going on this cruise. I would recommend Viva cruise to family and friends. The whole department is absolutely incredible. Thanks again Porsche. 5 star ⭐️ . Will be booking any future Cruises with Viva ..
7 de novembro de 2023
Resposta da Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Struggled with online payment.
Struggled with online payment.
Porsche our travel guide agent worked very hard to put together our plan
21 de outubro de 2023
Resposta da Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Our agent Madhav was excellent
Our agent Madhav was excellent, very knowledgeable and helpful, a very professional person, the service provided was wonderful, tailored to our needs
22 de outubro de 2023
Avaliação não solicitada
Resposta da Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Booking Experience
Haven’t been on the holiday yet so can only review booking experience so far. Kritika was great, very patent in answering questions, changing hotels and building the package we wanted. Can’t fault service, and if holiday and everything else goes as smoothly as the booking process we’ll be very happy!
21 de outubro de 2023
Resposta da Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Great booking service!
As I haven't actually had my holiday yet, I can't write a full review for viva cruise. The only thing I can say is that Porsche was great when it came to researching and adding everything that we wanted included. She was in contact regularly to check if there was anything else she could help with and was always very happy, friendly and seemed quite knowledgeable. I will write a full review once I have actually had the holiday.
13 de outubro de 2023
Resposta da Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
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