We had an engineer come out to fit a new heating element on Friday 11th September, looked like a great job and took some hours to do. It worked well until Sunday morning and stopped working again. A d... Ver mais
A empresa respondeu

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
We had an engineer come out to fit a new heating element on Friday 11th September, looked like a great job and took some hours to do. It worked well until Sunday morning and stopped working again. A d... Ver mais
A empresa respondeu
Excellent boiler and a great company to deal with I’m a heating engineer and have recently fitted a few Vokèra Pinnacles I was genuinely impressed. The flue system is well thought out, the combin... Ver mais
A empresa respondeu
John has been doing my Annual Boiler Service for many years. When I contact Vokera to book a visit, I always request for him to do it. He always rings to specify how near he is to calling. He is very... Ver mais
A empresa respondeu
John Baldwin the engineer was punctual, polite, 100% professional and worked well on my boiler. I have complete trust in him that he is well trained in taking care of boilers.
A empresa respondeu
For over 40 years, Vokèra has been a trusted name in home heating across the UK and Ireland, delivering reliable, energy‑efficient solutions for both domestic and light commercial applications. As part of RIELLO, a leader in high energy‑efficiency heating and climate solutions, Vokèra combines proven engineering with a deep understanding of the specific needs of UK and Irish customers. This heritage ensures products that are designed not only for performance, but also for long-term reliability and ease of use. Our commitment to quality is reflected in a comprehensive portfolio that supports installers, homeowners, and commercial partners alike. From traditional systems to low-carbon technologies, Vokèra continues to evolve in line with changing energy demands and environmental priorities. Our product range includes: • High-efficiency residential gas boilers designed for dependable everyday performance • Commercial heating solutions tailored for larger-scale applications • Air source heat pumps supporting the transition to low-carbon heating • Gas-fired instantaneous water heaters delivering hot water on demand At Vokèra, customer satisfaction is at the heart of everything we do, supported by dedicated technical expertise and ongoing product innovation.
2 Falcon Gate, Shire Park, AL7 1TW, Welwyn Garden City, Reino Unido
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 5% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Vokera boiler was installed 4 years ago, it broke down a year ago (year 3) and this year (year 4).
First failure was a hole in a pipe which caused a bad leak. The second was continuous lose of pressure and allowing air to the system. The pressure dropped down after several months minutes of repressurising the boiler. Radiators were full of air.
I do not recommend Vokera boiler. I never expected 2 failures within 4 years. Never again.
Another issue is that when the boiler broke down, I had to wait quite a long time for authorised engineer to repair it because only he could order parts for the boiler. I had "house emergency" insurance which could send engineer the next day but because of the difficult access to the parts, I had to wait until the authorised engineer was available. It was a nightmare during winter. It left me with no heating and hot water.
Great service and value for money. I had a boiler installed in my static van and it heats it up within minutes. Hot water instantly. Its not noisey either. Highly recommend ✨️
Happy with the quality & installation process.
Always bought their boilers never any problem
Boiler is amazing, the engineer that fitted it was very professional. Heating and hot water is the best its been in years
I decided to get a new boiler, and chose vokera, am so happy with this.
It's so easy to use, the digital display is so clear, makes such a difference and can't fault the performance of the boiler its amazing, my home feels cosy and warm, also the gas engineers were so helpful, done a fabulous job well done 👏
Great boiler at a great price. The engineers were able to fit it with no problems at all. Would highly recommend.
Fantastic service, Irfan very helpful and friendly, very efficient.
Couldn't want for a better engineer.
Contacted Vokera for a one off repair. From start to finish the experience was great. Fault determined a new PCB was required, ordered and fitted within the week. Engineer who came was very friendly, helpful and knowledgeable. Back office team extremely helpful. Shout out to Josh, Jay and Lyndon who gave great customer service. Our old boiler lives to fight another day.
I registered online ... it said you need to contact us for a guarantee registration code .. I did no option for that on phone went through to someone using another option ... he said no clue what you are talking about. Then he registered the boiler ... but I already had the certificate in my hand. All very confusing and not very well organised.
Absolute Rubish, from the unit to their engineer to their service. Do not buy a Vokera Boiler
Absolutely disgraceful off service woke me up at 815am telling me the engineer will be there at afternoon
I did tell them clearly I work late hours so please call me hour before they woke me up deliberately messed all my morning
Avoid this company they treat Scottish people like crap
I felt discriminated I will not recommend this company
I spent 700 on boiler hardly used it it's broken down after 2 months left me with no hot water I had to wait weeks to engineer to come out
There customer service is a disgrace they treat us Scottish people with no respect avoid this racist company no wonder theres a riot in England because off them people at least it's peaceful here
Avoid avoid this rubbish company at any cost total scammers waste off my money will be reporting them to trading standers
Last Vokera boiler was 23 years old a finally gave up on me. Relaced it with the Vokera Vibe max 30kw. Very happy so far with its performance and features. Same make so very easy and quick swap over.
Not had the boiler that long but so far it seems to be working well
I always buy Vokera boilers for my rented properties, reliable, cost effective, good value.
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.