Voldt Avaliações 

Wat problemen met de laadkabel van voldt gekregen direct een retourlabel gekregen en een weekje later een gloednieuwe opgestuurd gekregen.

Wat een service, bedankt !

Ik heb in juni 2023 een laadkabel van 25 meter bij Voldt gekocht. Deze kabel heeft altijd perfect gefunctioneerd tot 28 mei 2025. Mijn auto laadt niet meer op.
Ik heb Voldt hierover in kennis gesteld.
Zonder vragen hebben ze me een retourlabel gestuurd waardoor ik de defecte kabel kosteloos kon retourneren. Dit heb ik afgelopen donderdag gedaan. De maandag erop heb ik een volledig nieuwe kabel ontvangen. Er zat een zwakke plek in de kabel.
Dat noem ik nog eens service!!!!!
Waar vind je zulke bedrijven nog die zonder moeilijke vragen hun service nakomen!!!!
Chapeau mannen van Voldt!!!

My review is going to be solely about the product and not the delivery time (UPS totally messed up) or the customer service (pro-active but pushy at times).

The product works well when used as a charger. The problem comes when you try to set the delayed charging timer function. The accompanying instruction pamphlet says to push the “button” for 3 sec at a time to set the timer in 1-hour increments. Once you have adjusted it to the correct offset time, the countdown timer commences. Problem is, the “button” is not actually a button because, when pushed, nothing is felt I.e. no tactile feedback and, nothing happens! Sent a video of this back to supplier (Voldt) and they agreed to send a second unit. In the meantime, they said to try and tap the “button”. This actually worked, but not every time. Anyway, the replacement unit arrived and the “button” was pressed (still no tactile feedback) and it worked…twice. Third time I tried to use it, nothing happened when I pressed or tapped this “button”. I then switched off the power socket supply, disconnected the unit from my car and reconnected power supply and reconnected to the car. Went back to unit to try setting delayed timer and…nothing happened when this mysterious “button” is pressed. Actually, I followed that process more than once over the course of a week just to make sure I was doing everything as advised by the instruction pamphlet. Very frustrating to not feel anything when one presses on a “button”. Come on guys, both units had this issue so what’s going on? Surely you must be able to change the design of whatever “sensor” lies below this phantom “button.
Also, when I was able to set the timer, the countdown timer would only start if I rested my finger on this “button” for a few seconds otherwise the charger just went back to the previous mode but now wasn’t charging anymore as it had registered that the timer had been initially set. Anyway, both units returned and refund issued promptly but only because my wife removed her bad review (this was a request from pushy Voldt employee which is unprofessional behaviour).

I can recommend this charger after i got mine in november.First i will advise you to be sure wich type of charger you need.I had to order a new because of my own mistake.Everything went fast so i sent the first in return before Voldt was able to send me a label for easy return.Had i known about the dutch customs i would have waited for the label.The contact with Voldt could be better but still satisfied that i got refund for the first One.

The website gave me the impression that the items were dispatched from a London address, but they are in fact dispatched from the Netherlands. Because of delivery delays Voldt Customer Service provided the item totally free of charge, which was an excellent way to recover the service.

I ordered the wrong item and emailed them as soon as I got the invoice. They processed the refund with no fuss.

Thanks Maikel Nijenhuis for your prompt service.

Versand in 1-3 Tagen?? Nein.
Bestellt am 23.01.
Nachfrage am 5.2. wenige Stunden später beantwortet:
"Aufgrund von extremer Hektik und Grippewelle kann es ein wenig länger dauern"
Falsche Produktion...wieder zwei Wochen...
Qualität ist gut, alles wirkt hochwertig -> Das Warten hat sich gelohnt, aber wenn schneller Ersatz benötigt wird, kann es unschön werden.

Great service…
Ordered cable, sent and delivered within a few days! Thank you !

Cable has been sent but it looks like the wrong cable.
I have tried several times to contact customer services but no response.

Ordered, delivery was supposed to be on a Friday, I waited all day then received a notification from UPS that the delivery was rescheduled to the next day, waited home 7-7 on the Saturday and again didn’t arrive, then rescheduled for Monday and it finally arrived.
Voldt *****
UPS *

Just got my new charging cable Type 2. Really good quality.There was little delay but everything else is ok.

Enkelt å bestille korrekt produkt. God leveringspresisjon.

Probleem met mobile laadkabel,na 1mail en telefoontje,super snel opgelost ,dankje Maikel voor de service dikke 5 sterren 👍👍

De levering van de bestelde laadkabel heeft te lang geduurd: 14 dagen. Oorzaak bleek te zijn dat het pakket in eerste instantie niet door DPD was verwerkt. Dat werd niet gecommuniceerd, helaas. De mails met vragen hierover werden heel summier door Voldt beantwoord en niet met een naam ondertekend, wat niet netjes is.
Minimale communicatie met alleen : Excuus. Ook werd de telefoon niet opgenomen. Vandaar 3 sterren.
De kabel is uiteindelijk wel netjes geleverd en ik heb een korting ontvangen als compensatie. Dus alles is weer netjes opgelost.

Malgré quelques jours de retard indépendant de la volonté de Volt (disfonctionnement transporteur), l'équipe commerciale a su apporter une solution satisfaisante.
Je recommande ce site pour qui les clients représentent une valeur!

I ordered a EV car charger cable from Voldt
It didnt arrive in the delivery timeframe - 3 business days, so I contacted them via email ( the only option) and got a reply to say they did not the cable in stock and so hadn't sent it. They had taken the money from my account
I asked if they could send another one on an overnight delivery as I had an electrician booked to fit a new socket and they said they could send me a much longer one ( that I would have to pay the extra for) and it should 'probably' arrive the next day!
I asked for a refund
Terrible communication and no idea if the products are any good but i would not use them again

Topbedrijf ! Na een jaar was mijn laadkabel defect. Meteen een retourlabel in mijn mail gekregen en met 2 dagen een nieuwe in huis. Werkte ook niet goed met mijn auto. Zonder dat ik er om hoefde te vragen kreeg ik het aanbod om het hele aankoopbedrag terug te krijgen. Weer een retourlabel in mijn mail en met 1 dag het hele aankoopbedrag teruggestort op mojn rekening. Dat is nog eens service ! Een voorbeeld voor alle webshops !

Après une erreur de commande j’ai contacté Voldt qui m’a envoyé un coupon retour

I had the need to return an item. The returns procedure listed was actioned within the timeframes indicated. This is very reassuring when ordering so felt worth noting for others benefit. Customer service emails responded to quickly.

Quick delivery, used 1st time today and excellent..having come from an ohme charger at my last property I needed a granny cable…And this cable does the Job