Ordered in April, undelivered until June. Wrong item shipped. Returned. Almost July still undelivered.
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Veja o que dizem as avaliações
Very knowledgeable, willing to share their knowledge promptly, if you ask. If you already know exactly what you need, their prices are great and selection perfect for our needs here to showcase great... Ver mais
A empresa respondeu
Voltage has been so accommodating, we originally order a machine that was not going to be able to ship for 2 months they called us and gave us some options to get our new expresso machine here this in... Ver mais
A empresa respondeu
Item was easy to find via a general Google search so kudos for effective SEO. Item was clearly described and arrived exactly as I expected it. It is a fairly delicate piece of electrical gear partia... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Voltage Coffee Supply
Escrito pela empresa
WELCOME
Voltage Coffee Supply is a premier online retailer of commercial espresso machines, grinders, brewers, water dispense systems, water filtration, parts, and more.
Since 2015, we have created relationships with our customers and manufacturers based on trust, commitment to quality, and support. We strive to be the best place to purchase commercial coffee and espresso equipment on the Internet.
WE ONLY SELL THE BEST
We’re focused on you. No matter what your coffee equipment needs are, we’ll help you find the right machine. Our 30-day satisfaction guarantee means you can return your machine for a refund. You can breathe easily because we don’t play pricing games. We offer one fair price with free shipping and easy financing options.
EXPLORE OUR POPULAR COLLECTIONS:
Informações de contato
80204, Denver, Estados Unidos
- 1-800-269-0051
- service@voltagesupply.com
- voltagecoffeesupply.com
4,0
Muito Bom
603 avaliações
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No product and no communication
No product and no communication. I ordered Jan 31. I was aware of the delivery delays. My delivery date has gone and past with no updates or responses to any of my contact attempts. If things are delayed, please keep your customers updated/at least respond to emails.
12 de abril de 2022
Avaliação não solicitada
Resposta da Voltage Coffee Supply
Nitasha — you said the important part yourself: you understood the delays, you just wanted someone to answer you. That's a low bar and we didn't clear it. Voltage changed ownership in early 2022 and communication was the first thing to break. Messages are tracked now, and our lead times update as manufacturers revise them. Apologies for the ways our transitions made things harder on you. I'm confident you'll have a very different experience with Voltage in its current state. — Ryan
Terrible service
Terrible service. Haven’t gotten a response to several email attempts about my product ordered over a month ago. Still hasn’t shown up. Will never use this company again.
7 de abril de 2022
Resposta da Voltage Coffee Supply
So sorry for the issues and confusion we caused you on this order. This was during our ownership transition in early 2022, when the support process was being rebuilt and too many messages went unanswered. That's the failure we put a revamped support platform in place to end. Sorry again our transition woes created hassles for you. I trust you'll have a very different experience with Voltage next time. — Ryan
My disappointment is in the length of…
My disappointment is in the length of time it took to ship out and after and email and a phone call and no response back to either.
7 de abril de 2022
Resposta da Voltage Coffee Supply
Shirley — the shipping time was the smaller problem. An email and a phone call with no answer to either is what turns a delay into a bad experience. Voltage changed ownership in early 2022 and our coverage was thin while the new team came up to speed. Messages are tracked now rather than arriving and sitting. Thank you for giving us another go afterwards though, we appreciate it! — Ryan
Great help in choosing equipment.
7 de abril de 2022
Resposta da Voltage Coffee Supply
Thank you for your feedback! Glad we could help :)
Resposta da Voltage Coffee Supply
Thank you Susan!
Resposta da Voltage Coffee Supply
Thank you so much Edwin!
The fact that you want me to download…
The fact that you want me to download an app to track the package I paid for is highly suspicious. You've lost my business going forward. You want to turn your customers into a product to sell to an app company? DO BETTER.
Update: the item which was listed as in stock didn't ship after 2 weeks. I received an email stating that it might ship in a week and a half, so I had to cancel. Ordered for same price from another supplier and received our filters within 48 hours. Voltage is a scam.
1 de abril de 2022
Resposta da Voltage Coffee Supply
Marcus — Agreed, the tracking-app setup was sub par, and you weren't the only one to raise it. And our "in-stock" listing status wasn't accurate or transparent enough. Both issues were related to legacy systems and protocols that we upgraded after new ownership took over in early 2022. Sorry for the issues the poor legacy systems/policies caused you. — Ryan
Shipment date consistently changed
Shipment date consistently changed. Customer service was pretty poor. I understand that there are shipment delays, I just wish the company was more transparent and actually followed up. I ended up canceling my order after waiting months for the product and consistently hearing a new shipment date.
31 de março de 2022
Resposta da Voltage Coffee Supply
Thank you for the feedback and our apologies for the experience on this one. We know it is frustrating as we have the same frustrations around the rolling lead times on backordered equipment. All the same, your comments have been noted to help address these issues going forward.
Thank you,
David
Still have not received my filters
30 de março de 2022
Resposta da Voltage Coffee Supply
Hi Irian. We share your frustration with the backorders here! We sent out an email on March 11th to let you know it was delayed 3-weeks but luckily it is on the way with an ETA of April 1st! Tracking should be in your inbox. Reach out if there is anything at all we can do to help - thank you!
I ordered (paid) for two la Marzocco…
I ordered (paid) for two la Marzocco bottomless portafilters and have only received one! I need the second one!
30 de março de 2022
Resposta da Voltage Coffee Supply
Chris — you paid for two portafilters and got one, and our answer was essentially to chase the vendor yourself. That was the wrong call: tracking down a short shipment is our job once we've taken the order. Partial shipments slipping through was a weakness in our process during the 2022 handover of company ownership. If that second one never turned up, please email service@voltagesupply.com and we'll sort it out, however late. — Ryan
Easy shopping experience
Easy shopping experience. They have items that no one else has.
30 de março de 2022
Resposta da Voltage Coffee Supply
Thank you for your feedback!
Ordered a single pour portafilter…
Ordered a single pour portafilter recieved a dual one. Which compared to the original is half the weight and doesn’t quite fit the machine, seems like not a real marrazocco part
30 de março de 2022
Resposta da Voltage Coffee Supply
Hi Gavin - thank you for your feedback on this one. Can you email us a picture of what you received to service@voltagesupply.com? If you did receive the wrong portafilter, we will of course send you a return label and expedite ship you the correct one at no additional cost. Please accept our apologies for the experience! We would greatly appreciate you reconsidering your 1-star review. As a small company, customer feedback is critical to our success and we genuinely care about our customers.
I ordered an Oscar II almost 2 weeks…
I ordered an Oscar II almost 2 weeks ago and it still has not even shipped. Voltage has been very hard for me contact. I am looking at mid April before my product ships. I guess I should have used Amazon. It appears to me this company is selling machines that it does not have in stock, taking the money up front and leaving you with an extended wait time.
29 de março de 2022
Resposta da Voltage Coffee Supply
Eric — two weeks with no shipment and no way to reach us is a bad combination, especially at that price. New ownership had just taken over and our phone and email coverage hadn't caught up. That's on us, not on you for chasing. There's a proper support platform behind our contact channels now. You'll have a very different experience if you order with us again. Nonetheless, sorry for the hassle. — Ryan
Quick shipment
Quick shipment, delivered sooner than promised. The PF came picked in original paper and was in as expected new condition.
29 de março de 2022
Resposta da Voltage Coffee Supply
Thank you!
It’s nice delivery and a good experience.
I was frustrated after ordering a item for not receiving any shipping info for a while. But I got it soon after talking with custom support and It was delivered carefully as tracking info. Nice response and quick delivery was impressive enough.
25 de março de 2022
Resposta da Voltage Coffee Supply
Thank you for our feedback, Aaron!
I was promised delivery on March and I…
I was promised delivery on March and I got it a month earlier. Great service and I am happy with my coffee brewer. Thank you
25 de março de 2022
Resposta da Voltage Coffee Supply
Thank you so much Jason!
Ordered the product three months ago
Ordered the product three months ago. Was sent an email about the delivery status saying it would arrive at the beginning of the month. Now it's the 22nd of that month and I still haven't received my product. I reached out to customer service to inquire and they were very responsive. It now seems my product will arrive in the next week or two, I guess I will find out.
22 de março de 2022
Resposta da Voltage Coffee Supply
Brandon — three months, a delivery date in writing, then nothing. Giving you a date we didn't hold and not correcting it is the actual failure. Our order communication was being rebuilt during the ownership change in early 2022, but that shouldn't have become your problem. Lead times are now published so they move when a manufacturer's timeline moves. Sorry for the extra stress our issues caused you. If/when you come back again you'll find a very different service experience. — Ryan
We have not received our coffee maker…
We have not received our coffee maker yet, but have been informed it shipped. It has been 3 months since we ordered it.
Todd
22 de março de 2022
Resposta da Voltage Coffee Supply
Todd — three months, and "it shipped" with nothing arriving. If tracking existed we should have given it to you; if it didn't, we should have said so plainly. That ambiguity came from systems being swapped mid-transition in 2022. Sorry for leaving you guessing, we should have done better. After our transition we rebuilt all our service flows so I trust you'll have a much better experience next time. Sorry again for the hassle we created you. — Ryan
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