Ordered in April, undelivered until June. Wrong item shipped. Returned. Almost July still undelivered.
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Veja o que dizem as avaliações
Very knowledgeable, willing to share their knowledge promptly, if you ask. If you already know exactly what you need, their prices are great and selection perfect for our needs here to showcase great... Ver mais
A empresa respondeu
Voltage has been so accommodating, we originally order a machine that was not going to be able to ship for 2 months they called us and gave us some options to get our new expresso machine here this in... Ver mais
A empresa respondeu
Item was easy to find via a general Google search so kudos for effective SEO. Item was clearly described and arrived exactly as I expected it. It is a fairly delicate piece of electrical gear partia... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Voltage Coffee Supply
Escrito pela empresa
WELCOME
Voltage Coffee Supply is a premier online retailer of commercial espresso machines, grinders, brewers, water dispense systems, water filtration, parts, and more.
Since 2015, we have created relationships with our customers and manufacturers based on trust, commitment to quality, and support. We strive to be the best place to purchase commercial coffee and espresso equipment on the Internet.
WE ONLY SELL THE BEST
We’re focused on you. No matter what your coffee equipment needs are, we’ll help you find the right machine. Our 30-day satisfaction guarantee means you can return your machine for a refund. You can breathe easily because we don’t play pricing games. We offer one fair price with free shipping and easy financing options.
EXPLORE OUR POPULAR COLLECTIONS:
Informações de contato
80204, Denver, Estados Unidos
- 1-800-269-0051
- service@voltagesupply.com
- voltagecoffeesupply.com
4,0
Muito Bom
603 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Awesome place to buy your espresso gear…
Awesome place to buy your espresso gear when your local shop can’t get it!
21 de março de 2022
Great customer service and fast…
Great customer service and fast shipping. Would definitely shop with them again!
17 de março de 2022
Resposta da Voltage Coffee Supply
Thank you and hope you're enjoying your E65S! :)
Great service
Great service. Burrs came early. They answered all my questions. I would order from Voltage coffee again.
16 de março de 2022
Resposta da Voltage Coffee Supply
Thanks! Glad we were able to help!
It's such a mess
It's such a mess. The wrong tracking info was received, and the shipping takes too long, communication is not working, and the customer service is never connected, and in short, it is very disappointing.
15 de março de 2022
Resposta da Voltage Coffee Supply
Jin — Sorry for creating so much hassle for you on this purchase. Our order and tracking systems were being migrated during the ownership change in early 2022 and weren't reliable. Both the support side and our lead-time information have been rebuilt since. Sorry for the experience, I trust you'll have a much better one if you order with us again. — Ryan
When no one else has the product I…
When no one else has the product I needed they had it in stock.
11 de março de 2022
Resposta da Voltage Coffee Supply
Thank you!
This company is the worst
This company is the worst. I order a part for the espresso machine 2 months ago, never received a confirmation email and never received my order. I got charged for the part but that’s where it ended.
I tried to call several times but nobody answered. I also emailed and texted but nobody bothered to get back to me
Horrible company and customer service
Don’t waste your time and order somewhere else
11 de março de 2022
Avaliação não solicitada
Resposta da Voltage Coffee Supply
Gabriela — charged, no confirmation, no part, and no reply across three channels. I'm not going to argue with "worst." Voltage changed ownership in early 2022 and the support handover was genuinely bad for a few months; we've since moved onto a platform where calls, emails and texts land in one place and get answered. I'm sorry it took a review to get our attention. I trust you'll experience a vastly improved service and communication level from our team if you're ever willing to order again. Take care. — Ryan
Resposta da Voltage Coffee Supply
Thank you! Hope you're enjoying your Linea Mini!
first time dealing with you guys and I…
first time dealing with you guys and I found the experience satisfying and impressive. Myles answered my questions competently and helpful in spite of a bad phone connection and my technical inexperience.
11 de março de 2022
Resposta da Voltage Coffee Supply
Thank you very much! I've made sure to get your kind words to Myles :)
Resposta da Voltage Coffee Supply
Thank you Dale!
Myles was very helpful and caring
3 de março de 2022
Resposta da Voltage Coffee Supply
Thank you Avik! I will share your feedback with Myles!
Great purchase experience and very fast…
Great purchase experience and very fast shipping.
25 de fevereiro de 2022
Resposta da Voltage Coffee Supply
Thank you!
Espresso Screen
Espresso Screen
Could not find the screen for my espresso machine with the importer. They no longer carry it as my machine has been discontinued. Voltage had a comparable item that works for my part number and started the shipping process within minutes of placing my order!
25 de fevereiro de 2022
Resposta da Voltage Coffee Supply
Thank you Mark!
Overall great experience.
My experience with Voltage was outstanding! They were very accommodating with all my questions, my espresso machine arrived on time and was received in absolute perfect condition. I have already placed another order with them.
Thanks Voltage!
19 de fevereiro de 2022
Resposta da Voltage Coffee Supply
Thank you Sheldon!
Resposta da Voltage Coffee Supply
Thank you Wendy! We appreciate your business!
Never received my order
Never received my order. Very disappointed. Would like to be reimbursed.
18 de fevereiro de 2022
Resposta da Voltage Coffee Supply
Eric, I know you eventually received your item a few days after this review post, but I wanted to acknowledge the failure on our end with communication between your order date and eventual fulfillment. Our company changed ownership at the beginning of 2022 and our CS communication systems were in transition, and we failed to keep you updated. Thanks for your patience, and if you're willing I trust you'll find a very different experience with our CS communication and lead time updates if you ever order from us again. Sorry again, take care.
What I needed website could be more up to date.
Transaction was good, item was just what I needed, it would have been nice if I was informed before I ordered that it was backordered.
15 de fevereiro de 2022
Resposta da Voltage Coffee Supply
Hi Bill,
Thanks you for your rating!
We are continuously working on improvements for the website regarding stock levels-- and communication on current inventory.
We greatly appreciate your patience regarding this issue.
I will share your feedback with the team!
We look forward to assisting you with future supply needs!
Cheers!
Gigi-- Customer Service Coordinator
Quick fast shipping!
I was looking for a specific milk pitcher made by Revolution, came across this site and saw all the stuff they had. When I saw they offered free shipping I was all in and decided to make a purchase!
14 de fevereiro de 2022
Resposta da Voltage Coffee Supply
Thank you so much Reni!
Great guys
Great guys, friendly, helpful, and professional. Maxwell in particular deserves a shout out.
14 de fevereiro de 2022
Resposta da Voltage Coffee Supply
Thank you Anthony!
I will be sharing your feedback with Maxwell, on a job well done!
Cheers!
Ordered November 28th still has not…
Ordered November 28th still has not arrived.
14 de fevereiro de 2022
Resposta da Voltage Coffee Supply
Joe — two and a half months with no machine and no explanation isn't something I can defend. Voltage's current ownership took over in early 2022 and our CS processes had to be transitioned & overhauled, and your order landed right in the middle of that. No excuse, just context. Sorry we left you without answers, and sorry this reply is so overdue, we also transitioned review platforms during that window. Today our CS platforms and rhythms are much improved since the transition and our published lead times backend process has improved immensely. If you're willing to give Voltage another try, we'd love the chance to serve you as you deserve. — Ryan
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