Great experience from start to finish. Welcoming atmosphere in the showroom. Marc the motability specialist was very knowledgeable and patient and helped me get the perfect car! I am very happy... Ver mais
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Veja o que dizem as avaliações
Paid over £22000, Had to go back to volvo three times in three months with various problems (not mechanical) found wheel trim buttons torn off, bonnet misaligned, large scratch across the nearside of... Ver mais
A empresa respondeu
On Wednesday we took delivery of anEX40, which we are delighted with. We were helped on our car buying journey by Elena. She was professional throughout her time with us, in spite of the fact that w... Ver mais
A empresa respondeu
Excellent service from start to finish, they also picked me up from my local hire car drop off. Elena was very helpful, knowledgeable and friendly. Thank you
A empresa respondeu
Detalhes da empresa
Sobre Volvo Cars Poole
Escrito pela empresa
WELCOME TO VOLVO CARS POOLE
We look forward to welcoming you to our luxury premises. Volvo Cars Poole is located on Ringwood Road, Poole. The showroom and workshop deliver a fresh, modern, Swedish-inspired environment. We stock the full range of new Volvo models along with an extensive selection of Approved Used Volvo Selekt cars.
We have dedicated Motability & Business specialist available to assist. If required courtesy cars are available whilst your car is being serviced by our Volvo trained technicians. BUTTON NAME BUTTON NAME
Informações de contato
582 - 602 Ringwood Road, BH12 4LY, Poole, Reino Unido
- 01202 065555
- marketing@volvocarspoole.co.uk
- volvocarspoole.co.uk
4,6
Excelente
163 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great experience from start to finish
Great experience from start to finish. Welcoming atmosphere in the showroom.
Marc the motability specialist was very knowledgeable and patient and helped me get the perfect car! I am very happy with my new vehicle.
6 de outubro de 2026
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Hilary,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with Marc and the team.
Please do not hesitate to contact us if we can help you any further.
Kind regards,
Amber - Volvo Cars Poole
Disappointed
Paid over £22000, Had to go back to volvo three times in three months with various problems (not mechanical) found wheel trim buttons torn off, bonnet misaligned, large scratch across the nearside of the car bonnet to rear door, then found chunk of tyre missing (should have been noted when MOT done at Volvo!!) Wheel trims scratched and damaged on nearside. I do believe the car had been in an accident prior to sale, damaging front nearside as all issues related to that area... though Volvo denied this. I had to have a new bonnet as misaligned... Now... the nearside headlight washer housing won't retract properly... So down to the repair station for the third time!! Driver supposed to come today between 08:30-10:30...No one turned up... No email or phone call... I had to phone and ask what's going on.... Very disappointed after spending over£22,000.....still waiting.
13 de outubro de 2026
Avaliação não solicitada
Resposta da Volvo Cars Poole
Thank you for taking the time to share your feedback with us. We are very sorry to hear you have not had the experience you deserve at Volvo Cars Poole.
We have tried to reach out to you as we would like to investigate this further, but are unable to find a record of you on our system. Please reach out to us at marketing@oceanautomotive.co.uk so we can discuss this with you further.
Kind regards
Amber – Volvo Cars Poole
Excellent service from start to finish
Excellent service from start to finish, they also picked me up from my local hire car drop off. Elena was very helpful, knowledgeable and friendly. Thank you
10 de outubro de 2026
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Damian,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with Elena and the team.
Please do not hesitate to contact us if we can help you any further.
Kind regards,
Amber - Volvo Cars Poole
Fantastic support from Jordan from…
Fantastic support from Jordan from start to finish. Restored my faith in sales execs
25 de setembro de 2026
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Steven,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with Jordan and the team.
Please do not hesitate to contact us if we can help you any further.
Kind regards,
Amber - Volvo Cars Poole
Recently bought an XC40 from this…
Recently bought an XC40 from Volvo cars Poole transaction was smooth and I’m very happy with the car. Elena was great from start to finish, I received a video of the car very quickly after enquiring, she was very knowledgeable, attentive and gave me confidence in buying the car, can’t recommend enough. Thank you.
5 de setembro de 2026
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Dominic,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with Elena and the team.
Please do not hesitate to contact us if we can help you any further.
Kind regards,
Amber - Volvo Cars Poole
Great service from both Jordan and…
Great service from both Jordan and Joseph in my purchase of an XC60.
25 de agosto de 2026
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello,
Thank you for taking the time to leave us a 4-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with the team.
Please do not hesitate to contact us if we can help you any further.
Kind regards,
Amber - Volvo Cars Poole
Paul has been very helpful in guiding
Paul has been very helpful in guiding
through the process
1 de setembro de 2026
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with Paul and the team.
Please do not hesitate to contact us if we can help you any further.
Kind regards,
Amber - Volvo Cars Poole
Today we took home our first EV
Today we took home our first EV, having had Volvos for the past 15 years, out choice was a no brainer, the service we received has been exemplary and like many reviews a very impressive young lady helped us from start to finish, Elena has been the model salesperson, she hasn’t pushed just guided and ensured everything has been exactly as she said it would be, nothing has phased her and she certainly knows her stuff, that said we couldn’t fault anyone we have encountered at Volvo Poole, great team but Elena gets the gold star, and I love my car!
14 de agosto de 2026
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Gill,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with Elena and the team.
Please do not hesitate to contact us if we can help you any further.
Kind regards,
Amber - Volvo Cars Poole
On Wednesday we took delivery of…
On Wednesday we took delivery of anEX40, which we are delighted with. We were helped on our car buying journey by Elena. She was professional throughout her time with us, in spite of the fact that we had our dog with us, her family dog had sadly died on the evening before.
Elena patiently helped us with the technical details of the car, not minding that we had little knowledge of this area of the car.Before we drove the car away, she double checked that we knew how the systems worked.
5 de agosto de 2026
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Susan,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with Elena and the team.
Please do not hesitate to contact us if we can help you any further.
Kind regards,
Amber - Volvo Cars Poole
Purchase of new car
Kept up to date all the way through the purchase of our new car Volvo XC90 very helpful and knowledgeable staff. Lovely car and as advertised. So far follow up support has been good, lets hope it continues.
6 de agosto de 2026
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Tracy,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with the team.
Please do not hesitate to contact us if we can help you any further.
Kind regards,
Amber - Volvo Cars Poole
Joseph Chamberlain
Joseph Chamberlain. From the first meeting to collecting our cars, he has proven trustworthy, competent, professional and genuine.
31 de julho de 2026
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with Joe and the team.
Please do not hesitate to contact us if we can help you any further.
Kind regards,
Amber - Volvo Cars Poole
A genuinely positive experience
Elena made the process straightforward from start to finish. She was knowledgeable, professional and approachable throughout, keeping us informed without being pushy. Communication was excellent, everything happened when it was supposed to, and the handover was smooth and well organised. We're so pleased with the car and wouldn't hesitate to recommend both Elena and the Poole team. A genuinely positive experience! Thank you 😊
30 de julho de 2026
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Hayley,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with Elena and the team.
Please do not hesitate to contact us if we can help you any further.
Kind regards,
Amber - Volvo Cars Poole
Poor service …
Poor customer service on the service team side. Sarcastic staff attitude and poor welcoming service on the desk.
Car was handled to me on failure after they serviced it what it was loosing power and it almost caused a accident.
I loved the garage once upon a time but it seems like they need to get themselves together and bring that volvo garage to the level that it should be.
Good luck to the team.
16 de julho de 2026
Avaliação não solicitada
Resposta da Volvo Cars Poole
Thank you for your feedback.
We are sorry to learn that you were dissatisfied with your recent experience.
Following a full review of the circumstances, we found that the vehicle concern raised after the service was caused by a spark plug failure that occurred subsequent to the work carried out and could not reasonably have been predicted or prevented during the service. Once the issue was reported to us, our team acted promptly to investigate and assist in resolving the matter.
We are disappointed that you felt our customer service did not meet your expectations. Providing a professional and welcoming experience is important to us, and we take all feedback seriously. However, we do feel it is important that feedback remains respectful towards our employees, who are committed to assisting our customers and do not have the opportunity to publicly respond to personal criticisms.
While we appreciate your frustration at experiencing an unexpected vehicle fault shortly after your visit, unforeseen component failures can unfortunately occur and are not always related to servicing work.
Thank you for bringing your concerns to our attention. We wish you all the best for the future.
Leanne Ledger - Aftersales Manager
From the moment of walking in
From the moment of walking in, everything was very easy, from the first chat, to the test drive. The staff were very pleasant and knowledgeable. Handover, made you feel special, in a nice way.
16 de julho de 2026
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with the team.
Please do not hesitate to contact us if we can help you any further.
Kind regards,
Amber - Volvo Cars Poole
Great customer service
Great customer service, knowledgeable and informative team members.
15 de julho de 2026
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Christopher,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with the team.
Please do not hesitate to contact us if we can help you any further.
Kind regards,
Amber - Volvo Cars Poole
Just purchased a new EX30 and was…
Just purchased a new EX30 and was helped along the way right from the start. Marc Walby in particular at the show room gave me a lot of time and great advice. In fact all of the team there were excellent. When the car arrived the hand over was first class - with Marc spending time to resolve all issues. Excellent service throughout.
8 de julho de 2026
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Giovanna,
Thank you for taking the time to leave us a fantastic review. It's great to hear you had a 5-star visit to us. Your feedback will be passed on to Marc and the team.
Please do not hesitate to contact us if we can assist you any further.
Kind regards,
Amber - Volvo Cars Poole
Volvo Poole - Jordan
Our experience with Jordan at Volvo Poole I cannot fault. Communication, knowledge, enthusiasm, super helpful, no pressure at any time and made the whole thing really exciting. 100/10!
4 de julho de 2026
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Clover,
Thank you for taking the time to leave us a fantastic review. It's great to hear you had a 5-star visit to us. Your feedback will be passed on to Jordan and the team.
Please do not hesitate to contact us if we can assist you any further.
Kind regards,
Amber - Volvo Cars Poole
Amazing experience with Volvo
Amazing experience from stepping foot in the showroom to leaving with my new car. Customer service was amazing through out, car was fully set for me with all questions answered. The after care has also been amazing with emails answered with no waiting around to get reply’s. Couldn’t be happier and I didn’t only buy the car I also feel I have a great service going forward aswell. The Volvo team were friendly and approachable which I didn’t find in other main dealers and was also another reason we went with Volvo. We could see that nothing was to much effort for them and willing to help and answer any questions with a friendly manor and attention to detail. Highly recommend
27 de junho de 2026
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Ellie,
Thank you for taking the time to leave us a fantastic review. It's great to hear you had a 5-star visit to us. Your feedback will be passed on to the team.
Please do not hesitate to contact us if we can assist you any further.
Kind regards,
Amber - Volvo Cars Poole
Kyle at Volvo in Poole is amazing
Kyle at Volvo in Poole is an amazing salesman. He made my experience buying my second car from them easy and enjoyable. Kyle is knowledgeable, friendly and professional and a real asset to Volvo - he made this a lovely and memorable experience for me. Thankyou Kyle
2 de julho de 2026
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Trai,
Thank you for taking the time to leave us a fantastic review. It's great to hear you had a 5-star visit to us. Your feedback will be passed on to Kyle and the team.
Please do not hesitate to contact us if we can assist you any further.
Kind regards,
Amber - Volvo Cars Poole
Great service from Volvo Poole and Elena
We met Elena from Volvo Poole when we were looking to upgrade our EX30. Elena went through all the available cars explaining what each version had. We eventually chose the EX30 with Ultra trim.
On the day of the pick-up, Elena again went through some of the options for us. The big moment came when we went to get the car and walked right past it! Volvo had covered it a big black sheet and just like a magician it was unveiled for us by Elena.
Both Elena and Brennan then spent time making sure both our phones worked seamlessly with the car.
We then went to a cafe that Elena had suggested and had a great lunch.
We’d like to commend Volvo , Elena and Brennan for the patience and professionalism they both showed us.
Well done Volvo Poole and Elena!
2 de julho de 2026
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Roger,
Thank you for taking the time to leave us a fantastic review. It's great to hear you had a 5-star visit to us. Your feedback will be passed on to Elena, Brennan and the team.
Please do not hesitate to contact us if we can assist you any further.
Kind regards,
Amber - Volvo Cars Poole
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