Marc Walby provided all information in detail and I never felt pressured into anything. He understood my needs and worked with me to find the perfect car. Marc communicated at each stage clearly explaining what and why I was filling sections of the online documentation out. On collection, he spent time showing me all the features and assisting me connect everything so it was personal to me. An excellent service!

good sales service when they want you to buy a car. Rude and dismissive after-sales service. Plenty of other poor reviews saying the same but the poor service and attitude continues. Shame the company doesn't take bad reviews more seriously. I, for one, wont be purchasing another vehicle from them.

I recently had the misfortune of hitting a pothole and puncturing a tyre, but the team at Volvo Cars Poole service department turned what could have been a stressful situation into a really positive experience.

Leanne, Jamie, Katie and the wider team were absolutely fantastic from start to finish. They sourced a replacement tyre and had it ordered and fitted the very next day, meaning I had the car back in time for the weekend, exactly what I needed.

The level of service was outstanding, and Volvo assistants were equally brilliant throughout. You can really tell this team genuinely cares about their customers.

I would not hesitate to recommend Volvo Cars Poole service department to anyone. Thank you all so much.

Mark was absolutely fantastic. He is so informative, puts no added pressure on a sale and spent lots of time with us making sure we were happy. Our new car is absolutely beautiful and we are extremely happy. Thanks again

Paul was really helpful and knowledgeable throughout the whole process of purchasing a new car. Nothing was too much trouble and Paul kept me regularly updated throughout.
On collection of the car Paul demonstrated all of the features and made sure I was fully happy with the car.
I would highly recommend Volvo Poole and Paul.

We purchased an older Selekt XC40 recently and have to say the process was smooth, painless & professional. There was no hard sell and Jordan was very helpful with a couple of towbar related issues. He even organised a last minute SMART repair to the bumper.
We also liked the handover process with the car cover and large bow. It’s only a small thing but a nice touch, something we have only ever had with new cars before.
From this experience we would use them again.

Great experience from start to finish. Elena was Excellent and kept me well informed and got the car ready and prepped for me to collect. Very friendly and helpful dealership. Would thoroughly recommend if you in the market for a Volvo

Used Volvo Poole to purchase XC60.
Joe Chamberlain (salesmen), top class ! Got everything sorted, completed sale and was very helpful!!! Nothing was too much trouble for him.

Excellent service throughout. Elena was fantastic, friendly and efficient throughout the process of part exchanging my old car for a new XC40. Excellent customer service from the whole team at Poole, made me feel heard and valued right from the start. Will absolutely be my first port of call when I'm ready to change cars.

Elena was completely professional yet very friendly and welcoming to us when we came to look at an XC40.
We were expertly guided through the process of buying a car from start to finish.
Thank you Elena and Volvo Poole.
We are loving the new XC40 😊

Elena made the experience of purchasing my new car an absolute pleasure from my initial phone contact, personalised video of the car I was interested in and then the test drive and purchase.
I travelled 65 miles to this dealership but it was definitely worth it! I would highly recommend Volvo Cars Poole.

This was our first time looking at Volvo’s. Elena greeted us and was very welcoming, friendly and easy to talk to. We discussed all different options and decided to go for an XC40. Elena was very knowledgeable and patient when we were asking lots of questions. Elena from start to finish was nothing but professional, friendly and helped make the process of purchasing run smoothly. Nothing was ever too much trouble! Thank you so much!

Elena made the process very easy with a bright and cheerful approach, all our questions were answered if not by elena then by someone who knew the answer.
Handover of the cars was a joy and everything was explained clearly .and set up before we left the showroom

Very pleasant experience and Marc was extremely helpful, every detail explained fully and left feeling confident id been looked after and made the right decision. 100% recommend.

Marvellous. They did the repair to my car and I read a book along with a hot chocolate.

martin

Had a great experience at Volvo, was able to walk in same day and have a look at a few cars with the help of Elena. We ended up leasing a vehicle and were guided really well in the process. Thanks, again!

Great communication from the whole team and a super easy exchange - thank you to James for dealing with my requests from start to finish!

Recently bought a used XC40 from Volvo Cars Poole and it was worth every one of the 130 miles of the round trip. Beautiful car and great service from Jordan who was there for me every step of the way. Friendly, knowledgeable and very helpful, nothing was too much trouble for him. Hot chocolate was very welcome and the big blue bow a nice touch too :o) Would not hesitate to recommend both Volvo Cars Poole and Jordan Fleet. Many thanks.

Seamless transition throughout the purchasing process. We were looked after by Jordan Fleet who we found to be friendly, knowledgeable and nothing was too much trouble. He kept us informed throughout the process and followed up a few days later to check everything was OK.

This is my 3rd Volvo XC60 in a row. I have been a customer of Volvo Poole for many years and my experience with them, especially when compared with some other Volvo dealerships, has been very positive.
For my most recent purchase, Jordan was my contact person. He proved himself to be very knowledgeable and capable in all the aspects required to complete the sale. He was very friendly and was a man of his word.
The whole process from sales discussion to driving off with the new vehicle, was very professional, competent and efficient.
I look forward to maintaining my relationship with Volvo Poole for many years to come.