I recently moved into a small village and have been looking around for the best fiber wifi and voneus have stepped up to the mark. From when I first spoke to John Coleman i was sold. I did have some i... Ver mais
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Veja o que dizem as avaliações
I had lost access to the Voneus service and rang Technical support. Mercy answered the call and was able to fix the problem remotely despite me not being able to find a key bit of kit for several minu... Ver mais
Had an issue with connecting to my tv so I rang customer support and spoke to Ziyanda . She asked me what the problem was and then started with shorting it out . She was very professional and polite a... Ver mais
Extremely pleasant, polite, efficient & prompt fitters. So far, service us much more reliable & faster than previously. Just waiting for a booster for our lounge as there is a solid brick wall between... Ver mais
Detalhes da empresa
Escrito pela empresa
Voneus champions rural communities - delivering ultrafast full fibre and superfast fixed wireless access broadband in hard-to-reach locations across the UK. We are a leading provider for homes, businesses and public services - highly sensitive to your environment and focused on levelling the field in rural areas.
Informações de contato
The Grange, 100 High Street, Southgate, N14 6BN, London, Reino Unido
- 0333 880 4141
- broadband@voneus.com
- voneus.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 67% das avaliações negativas
Normalmente responde dentro de 1 semana
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Issue sorted in a few minutes
Nokwanda was friendly, pleasant and knowledgeable. The problem was sorted out in a few minutes! Total repect to Voneus tech support. Highly reccomend Voneus!
Quick to answer and Pearl was lovely…
Quick to answer and Pearl was lovely and helpful, she followed up later in the day to check all was working and well. Very happy
It took you two days mainly because I…
It took you two days mainly because I was away the first day and couldn’t confirm the status but when I was home and advised it was intermittent Nokwanda called back, was very patient and got the service up and running.
I recently moved into a small village…
I recently moved into a small village and have been looking around for the best fiber wifi and voneus have stepped up to the mark. From when I first spoke to John Coleman i was sold. I did have some issues with blockages but they organised to clear it and have been fantastic! Just need to work on the signal strength upstairs but that’s a problem with most houses!
Kevin was good
Kevin was patient, helpful and knowledgeable. Apparent wifi issues were resolved and difficulties with communications (no phone without internet) surmounted. He had a pleasant helpful manner and it was a pleasant experience after I had got through to him
Had an issue with connecting to my tv…
Had an issue with connecting to my tv so I rang customer support and spoke to Ziyanda . She asked me what the problem was and then started with shorting it out . She was very professional and polite and with in 5 minutes she had it working again. I was very impressed with her ability.
Matty and Owen did a fantastic job
Matty and Owen did a fantastic job. They were efficient, polite, cheerful and Matty was extremely helpful and patient when explaining our new service. Thank you!
Matty and Owen were very friendly and…
Matty and Owen were very friendly and got the job done quickly!
Matty and Owen were very professional…
Matty and Owen were very professional and polite. Took about an hour to do the full installation. Matty made sure everything was working before he left as he could tell I was worried. A credit to their company.
All was resolved by Nokwanda to my…
All was resolved by Nokwanda to my satisfaction. I got called back as promised. Tests were done to prove the issue in part of the house and an FOC booster is on order.
Very helpful and friendly staff
Very helpful and friendly staff
Sambulo was very helpful today in…
Sambulo was very helpful today in addressing some of my broadband issues.
If his reception guidance works out I will be satisfied.
Excellent experience
Excellent experience
I dealt with henna.who was very patient and knowledgeable
She is a credit to your company
A good job well done
The whole job was done quickly and efficiently. The team was friendly and chatty, explaining everything clearly. Well pleased with the installation.
Kevin was very helpful and listened to…
Kevin was very helpful and listened to the problem. Our landline was showing the engaged signal whenever we phoned out to a landline or mobile. He called back promptly having solved the issue. We tested and all was well. Our initial call was on Friday and all working properly on Monday. Thank you
wifi connection was down for a week…
wifi connection was down for a week with no information update
Very helpful quick and efficient Lliam…
Very helpful quick and efficient Lliam your representative was very informative and courteous. If the service in the future is as good, l am looking forward to the installation.
Happy with service provided
Spoke with an informative, competent and confident agent who provided excellent service throughout.
Quick
Quick, efficient and friendly service from Ryan and Darren.
Access to the Voneus service efficiently restored
I had lost access to the Voneus service and rang Technical support. Mercy answered the call and was able to fix the problem remotely despite me not being able to find a key bit of kit for several minutes. It was hidden behind furniture and I'd forgotten it even existed! He was very patient and we got there in the end.
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