Voneus Broadband Avaliações 

Another service out. Reported 8am when they opened. Promised a call back from Ashley. Didn't get one. Emailed to say arrive restored this on - it is not.
Back to 'customer service' tomorrow at 8am. Oh, and you have to wait, every time you call for irrelevant messages b fore you can be put though - min 7 mins delay even once you know to press 2

My Internet failed at 8.15 in the evening and because the help desk closes at 8 I was unable to report my issue until today. My first call was erroneous in that I was told it was known issue and engineers were working on it. With no further news and nothing on the Web site I called again. This time a very helpful polite and professional Customer Services Agent named Nokwanda answered my call. In spite of my frustrations she was very calm and gave me confidence that she would get my problem fixed. She sent me an email with suggestions to follow. I carried these out and, bingo, i was back online.

Mercy handled my call for help perfectly. She asked the relevant questions, listened to me and resolved the problem super quick. Cannot ask for better.

Had a tech question,and found another whilst solving the Issue,my call was handled by Mercy,who was polite attentive,and dealt with the issue promptly and efficiently.

Had Simon and Ethan fit my router today, was v quick install, nice polite guys who put up with my annoyingly curious dog - thank you!

I had a problem with my Voice over Internet phone, resolved by Pearl who was helpful, polite and very patient!

Nompendulo sorted the problem out very quickly and was very pleasant to speak with.

Quick answer to call. Polite, friendly, patient and professional manner

Ethan and Simon were great, arrived on time sorted out the installation in around 30mins. Broadband seems to be working fine, speeds slightly exceeding those predicted. We were changing from 1 fibre supplier to another so most of the external cabling was reusable and we did not need any new holes through the wall of the house.

On time, precessional and done a great job ! Simon and Ethan are both a credit to your company

Tried to set up a mesh system from my router, failed! Put everything back as it was, but lost my internet connection, tried to reboot but still had nothing.
Spoke to Sambulo, who worked with me, worked from his end, and finally it was all sorted.
To top it off, he emailed me information on setting up a mesh system.
Instead of being fobbed off, I received help and information which was beyond what I expected.

Got there eventually.

Upgrade of package to 500Mbps, was billed on 4th June. Achieved after about 10 contacts and 11 days.

No answer from renewals team 9th June
nor customer services 10th June

Prompt response after email to finance-inbox.

About 6 contacts with Ziyanda who repeatedly asked about details that were explained in my initial email, and who said our ‘speed was good’ like there wasn’t a problem.

Speed was then upgraded within hours of referring to next stage.

I have had a problem with my internet connection and was lucky enough to be connected to Andrew Nene who was so very helpful and patient with me, I really don't always fully understand technology, well done my internet is now working, thank you

Kevin was really helpful, even when we got cut off, he phoned me back. He was clear and did what he said he would do, more importantly he listened to me.

Simon & Ethan were very courteous and polite at all times….
They were here to Speed Check the Fibre Optics and make sure it was as installed, all correctly. I am suffering from loss of broadband connectivity.
The loss of speed from 900Mbps to 720Mbps looks to be normal.
Once you measure the broadband speeds when it leaves the WiFi Router, you are going to see a drop of 20% or more. It would appear this is quite common and Voneus, do not inform anyone about this.
They say they Guarantee 720Mbps on a 900Mbps system.
They could just tell everyone that if you need 900Mbps…. Then have your whole house hard wired so you can plug everything into the internet directly. The cost of Hardwired may be around £10k plus.
I thank the engineers for their help.
William James Hume

I spoke with Pearl today. I needed my husband added to our account. Pearl was very helpful and a delight to speak with. She has added my hubby with no hassle at all. Thank you Pearl. Xx

Andiswa was brilliant, resolved my issues in a timely manner, suburb, when customer service people have great knowledge

Reece and Tom arrived on time, were curtious, helpful and respected my property.

Spoke to a chap called Sambulo who couldn't have been more helpful. Fixed my speeds within 15 minutes. Which was incredibly important because I had an interview in 30 minutes. Phew!!
Very good customer service.

Great service from the start with Liam sales, the office staff to the instalation with Matty and Owen, everyone has been so accommodating putting the customer first. The setup was straight forward, we thought as we did in previous setups over the years oh no whats going to go wrong again,especially as experienced with other companies no Internet! when all was sorted, with Voneus it was the best ever and the speeds are amazing, if your thinking about swapping broadband please choose this company you won't be dissapointed! Thank you Guys.