This company is NOT a UK company and the customer service is dire. Go to a shop/store IN the UK so that your STATUTORY rights are not affected of anything goes wrong. There is no customer service an... Ver mais
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Excellent glasses.First time buying was scepical but dont know why i was,prescription glasses ordered easy to do.When they arrived I was amazed hiw well made they were made and packaged up well. 300... Ver mais
I must admit, I was dubious about ordering as it's very difficult who to trust. However, I did my trustpilot research thoroughly and decided to buy. So glad I did. Came earlier than expected and the... Ver mais
Frames are amazing, delivery etc was really good but prescription is unfortunately unwearable. I can't work out what they have done wrong, but I can only see through them from about 4 feet from my com... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Vooglam-UK is a leading provider of stylish prescription glasses and sunglasses. Self-owned manufacture lines with professional equipment, We proudly present premium quality frames, lenses, and trendy fashion accessories at super affordable prices. Meanwhile, the customer service team is ready to help and fix any problems you might meet. We got your back!
Informações de contato
251 Little Falls Drive, 19808, Wilmington, Estados Unidos
- (302)309-7808
- support@vooglam.uk
- vooglam.uk
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So happy with my new glasses and fast…
So happy with my new glasses and fast delivery all the way from the States. Excellent quality and fantastic service. I feel another pair might be ordered soon! 😀
Fast delivery
Fast delivery, product just as described, good price and good quality glasses!
Lovely glasses
Lovely glasses fast delivery. Really pleased
Superbes modèles...
J'adore les modèles proposés, ce que je ne trouve jamais en magasins !
Wrong prescription in glasses
Wrong prescription in glasses, want to return them but haven't answered the email and there's no info on their website 🚩
Can anyone tell me where their UK returns office is as they can't 🙄
You have made sure to reply to this after I have emailed you 5 times and after you ignored my live webchat request for A RETURN ADDRESS. You know your email has absolutely no helpful information for me whatsoever. I will be contacting TRADING STANDARDS UK and ADVERTISING STANDARDS AGENCY UK regarding how you obfuscate and confuse the returns of useless goods, THATS FALSE ADVERTISING WHEN YOUR WEBSITE STATES 30 DAY MONEY BACK GUARANTEE also as your customer has no fault and Vooglam has made the mistake. THEY WILL TAKE A VERY DIM VIEW OF YOUR BEHAVIOUR.
I am requesting for the 8TH time A RETURN ADDRESS TO SEND THE FAULTY GLASSES BACK. Thank You.
To everyone else AVOID AVOID AVOID Let me be your lesson.

Resposta da Vooglam.uk
Excellent 1st class service!
Excellent 1st class service!! Would 100% recommend.
Avoid this company
Avoid this company - Vooglam UK. They claim to be a UK company, but really are not and offer poor service. The products are cheap, thin and flimsy and look better online. They are very happy to take your money, but as often happens with an online company the minute that there is a problem you can’t get hold of them. Sent numerous emails, got a reply, but I wanted further help and understanding and they are no longer wanting to help. They hide behind email, was held in a queue on hold in a phone call, they obviously then identify my number and cut me off.
No further response on email, same on live chat. Amazing how customer service does not exist.

Resposta da Vooglam.uk
Absolutely fabulous Great design and…
Absolutely fabulous Great design and value
Not impressed with the frame ..
Not impressed with the frame ... seems very flimsy and 'cheap' ... wouldn't buy any further frames

Resposta da Vooglam.uk
The lenses are incorrect
The lenses are incorrect, I cannot see through them, the frames are nice

Resposta da Vooglam.uk
Great glasses,great service
Great glasses,great service. Would certainly recommend.
Great first experience
Really good experience and being able to try on. Great choice, great quality and really affordable. I will defo buy from here again
Great Glasses well made look really…
Great Glasses well made look really nice on, go well with many colours Good Seller Happy Customer
Great price
Great price, fast service, great glasses 🕶️🤓...have several pairs now.
Pleased with purchase
My only query was when I tried to track my order I coul not see it showing up on-line so I go in touch with Vooglam and they responded to my query straight away. I was impressed at their quick response and the datail they put into it. So I will use Vooglam again. The glasses seem to be of as good a quality as I have bought from Specsavers in the past.
Bad service
Bad service. Be aware, the website does not work well. I entered my prescription several times due to website issues. It still processed my prescription as blank. Realised this after they shipped and no way to reverse the purchase. Contact them has several options, including chat option but it doesn't work. Waste of money. Will never use again.

Resposta da Vooglam.uk
Dire
Dire. The glasses supplied weren't correctly made, and caused blurred vision. Could only get a 50% refund, so this was a complete waste of money. Avoid!

Resposta da Vooglam.uk
Thrilled to bits....
Having just had to buy a pair of glasses from a popular high street retailer and being thoroughly disappointed at both the choice of design and quality of the glasses once they arrived, I took a risk and ordered a couple of pairs of glasses from Vooglam. I'm at 'that' age where nothing is ever the right distance and I decided to try the progressive lenses......well, holy cow, these things are a revelation! I'm not having to tilt my head, peer through barely open eyes or stare hard until things come into focus. The 'expensive' high street glasses (that make me feel queasy) are now back in their box and I will be wearing my new Vooglam glasses instead. The lenses are perfect, the frames are attractive and feel really sturdy (I know some people have said that they are flimsy, but that is not the case with the glasses I have bought). My only issue is that it took longer than two weeks to arrive, but that's small fry considering it takes the high street shop two weeks too. I will definitely be buying my future glasses from Vooglam and who knows, I might be outrageous and get myself some multicoloured, diamante encrusted Dame Edna type glasses, just for the sheer hell of it!
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