Vooglam.uk Avaliações 

512
•
O TrustScore é 3.5 de um total de 5

3,4

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

This company is NOT a UK company and the customer service is dire. Go to a shop/store IN the UK so that your STATUTORY rights are not affected of anything goes wrong. There is no customer service an... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent glasses.First time buying was scepical but dont know why i was,prescription glasses ordered easy to do.When they arrived I was amazed hiw well made they were made and packaged up well. 300... Ver mais

Avaliado com 5 de um total de 5 estrelas

I must admit, I was dubious about ordering as it's very difficult who to trust. However, I did my trustpilot research thoroughly and decided to buy. So glad I did. Came earlier than expected and the... Ver mais

Avaliado com 2 de um total de 5 estrelas

Frames are amazing, delivery etc was really good but prescription is unfortunately unwearable. I can't work out what they have done wrong, but I can only see through them from about 4 feet from my com... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Distribuidora de óculos

Escrito pela empresa

Vooglam-UK is a leading provider of stylish prescription glasses and sunglasses. Self-owned manufacture lines with professional equipment, We proudly present premium quality frames, lenses, and trendy fashion accessories at super affordable prices. Meanwhile, the customer service team is ready to help and fix any problems you might meet. We got your back!


Informações de contato

3,4

Bom

O TrustScore é 3.5 de um total de 5

512 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,4

Todas as avaliações

(512)

8 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Wrong prescription in glasses

Wrong prescription in glasses, want to return them but haven't answered the email and there's no info on their website 🚩
Can anyone tell me where their UK returns office is as they can't 🙄

You have made sure to reply to this after I have emailed you 5 times and after you ignored my live webchat request for A RETURN ADDRESS. You know your email has absolutely no helpful information for me whatsoever. I will be contacting TRADING STANDARDS UK and ADVERTISING STANDARDS AGENCY UK regarding how you obfuscate and confuse the returns of useless goods, THATS FALSE ADVERTISING WHEN YOUR WEBSITE STATES 30 DAY MONEY BACK GUARANTEE also as your customer has no fault and Vooglam has made the mistake. THEY WILL TAKE A VERY DIM VIEW OF YOUR BEHAVIOUR.
I am requesting for the 8TH time A RETURN ADDRESS TO SEND THE FAULTY GLASSES BACK. Thank You.

To everyone else AVOID AVOID AVOID Let me be your lesson.

4 de julho de 2024
Avaliação não solicitada
logotipo da Vooglam.uk

Resposta da Vooglam.uk

Hi, so sorry to hear that there is something wrong with the glasses you received. Please do not worry, we will help you solve this issue. Checked that our agent has sent you an email to solve this issue, do you mind checking and giving us a reply so that we could help you better? Thank you so much. Take care.

Avaliado com 1 de um total de 5 estrelas

Avoid this company

Avoid this company - Vooglam UK. They claim to be a UK company, but really are not and offer poor service. The products are cheap, thin and flimsy and look better online. They are very happy to take your money, but as often happens with an online company the minute that there is a problem you can’t get hold of them. Sent numerous emails, got a reply, but I wanted further help and understanding and they are no longer wanting to help. They hide behind email, was held in a queue on hold in a phone call, they obviously then identify my number and cut me off.
No further response on email, same on live chat. Amazing how customer service does not exist.

4 de julho de 2024
Avaliação não solicitada
logotipo da Vooglam.uk

Resposta da Vooglam.uk

I'm sorry to hear about your negative experience with us. We take customer satisfaction very seriously and it's disappointing to hear that we fell short in your case. Our brand was registered in the US, and we have factories in China. Since we have a time difference, we may miss your phone call, but once we see the missed phone call, we will call you back. Also, please feel free to contact us to get some help. Thank you.

Avaliado com 2 de um total de 5 estrelas

Not impressed with the frame ..

Not impressed with the frame ... seems very flimsy and 'cheap' ... wouldn't buy any further frames

28 de junho de 2024
Avaliação não solicitada
logotipo da Vooglam.uk

Resposta da Vooglam.uk

We're sorry to hear about your dissatisfaction with your glasses. We value your confidence in Vooglam, and we want to reassure you that we do offer returns and exchanges within 30 days for any unworn and undamaged glasses. Our customer service team will be happy to assist you with the process. Thank you!

Avaliado com 1 de um total de 5 estrelas

The lenses are incorrect

The lenses are incorrect, I cannot see through them, the frames are nice

22 de junho de 2024
Avaliação não solicitada
logotipo da Vooglam.uk

Resposta da Vooglam.uk

I'm sorry to hear that your glasses did not meet your expectations. To better assist you and potentially address the issue, having your original prescription would indeed be helpful. Once you have your prescription, please send it to us through the website or email "support-uk@vooglam.com". We're here to help ensure your eyewear is comfortable and suits your needs. Thank you!

Avaliado com 4 de um total de 5 estrelas

Pleased with purchase

My only query was when I tried to track my order I coul not see it showing up on-line so I go in touch with Vooglam and they responded to my query straight away. I was impressed at their quick response and the datail they put into it. So I will use Vooglam again. The glasses seem to be of as good a quality as I have bought from Specsavers in the past.

6 de junho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Bad service

Bad service. Be aware, the website does not work well. I entered my prescription several times due to website issues. It still processed my prescription as blank. Realised this after they shipped and no way to reverse the purchase. Contact them has several options, including chat option but it doesn't work. Waste of money. Will never use again.

31 de maio de 2024
Avaliação não solicitada
logotipo da Vooglam.uk

Resposta da Vooglam.uk

Hi there, thanks for reaching out. So sorry for the inconvenience. We are more than willing to assist you with this case, please contact us at +86-18903854636 or by email at support-uk@vooglam.com with your order number. We are eager to resolve this matter to your satisfaction and hope to hear back from you soon. Thank you. Have a nice day.

Avaliado com 1 de um total de 5 estrelas

Dire

Dire. The glasses supplied weren't correctly made, and caused blurred vision. Could only get a 50% refund, so this was a complete waste of money. Avoid!

28 de abril de 2024
Avaliação não solicitada
logotipo da Vooglam.uk

Resposta da Vooglam.uk

Hi, so sorry for the inconvenience we caused. I have forwarded this issue to our related department, they will contact you to solve this issue as soon as possible. Thank you. Take care.

Avaliado com 5 de um total de 5 estrelas

Thrilled to bits....

Having just had to buy a pair of glasses from a popular high street retailer and being thoroughly disappointed at both the choice of design and quality of the glasses once they arrived, I took a risk and ordered a couple of pairs of glasses from Vooglam. I'm at 'that' age where nothing is ever the right distance and I decided to try the progressive lenses......well, holy cow, these things are a revelation! I'm not having to tilt my head, peer through barely open eyes or stare hard until things come into focus. The 'expensive' high street glasses (that make me feel queasy) are now back in their box and I will be wearing my new Vooglam glasses instead. The lenses are perfect, the frames are attractive and feel really sturdy (I know some people have said that they are flimsy, but that is not the case with the glasses I have bought). My only issue is that it took longer than two weeks to arrive, but that's small fry considering it takes the high street shop two weeks too. I will definitely be buying my future glasses from Vooglam and who knows, I might be outrageous and get myself some multicoloured, diamante encrusted Dame Edna type glasses, just for the sheer hell of it!

28 de maio de 2024
Avaliação não solicitada

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