Vortexair Avaliações 

It took quite a few days to make initial contact with the support team, but I am very satisfied with the eventual outcome to my problems. Thanks.

Purchased a fan in December 2025 and it's now developed a fault emailed vortex 4 times and not had a response (24hr response to emails apparently)
Would not recommend this company at all customer service is beyond poor

This company does nothing but lie if you suffer on bad nerves or anxiety I strongly recommend that you don’t use this company. You will never get your problem resolved Customer Service zero

DO NOT BUY FROM THIS COMPANY ! Telephone number NOT recognised and the support email address will never respond to your queries . I rue the day I ever placed a large order with this awful company , now taking this up with my bank .

im leaving a one star review as there isnt an option to leave less, two fans ordered in June for next day delivery, not received so I contacted Vortex to query this, got a failrly dismissive email and no fans, weeks passed i contacted them again, was offered a partial refund , upgrade and new firm delivery date of 9th of august, 11th still no fans, Recontacted them (they never initiate contact regarding delay) asked for a refund, no further conatct from them, no refund and no fans. Please see their reply it should ship in a few days, they told me last week it had already shipped, and provided tracking numbers - which still say it’s expected by June 25th you couldn’t make it up. AVOID THIS COMPANY!

Ordered a Vortex Air Pro Plus 2nd October 2025 and it worked really well until the end of June this year. I reported a problem using their message service and by email with a video of the issue. In all I have attempted contact 10 times with no responses. I then managed to get through on the phone 30th July and was asked to send another email with another video but have not heard anything since. The fan was good while it lasted but their customer service is abysmal and its not worth the bother.
Funny how they reply within days to this comment but its currently 4 weeks plus and I haven't had a reply to my email regarding the appliance not working after 8 months

Very very poor customer service. Requested to have a refund but they offer a partial refund of £30 if I don’t cancel the order. Accepted the offer & since then no update with regards to my order. Tried to ring them several times, and it was a long queue and cuts off when nearing your time & suggest to send an email instead but still very very useless as they are still not replying to emails either. I don’t know what’s happening now!!!

Again I’m one of those who ordered a fan in July in the heat wave to be told a delivery of 15th August I chased this up and was told it would be shipped on the 15th with tracking however still no signs of any tracking number or the fan being delivered
Don’t get caught out by this company and order one
I’ve now read the reviews and see I’m one of many
I’m now reporting this company

Be warned if you’re considering buying from this company! I too am absolutely disgusted with ths company. I ordered a fan @ £139 on 16th July 2026. I have still not received it @ 18th August. No tracking available, no reply to email, tried calling put on hold for 45 minutes then automatically told to contact by email and cut off!!!. I'm going to cancel my order & get refund via my bank! 😡😡

Ordered 2 of their pro fans £219 on 9th July. When order placed it said due to high demand that delivery would be on 15th August. I had still not received by this date and had no way of tracking. I emailed their support team which they say will be responded to within 48 hours which did not happen. Also called the customer support number and stayed on the line in a queue for approximately 50 minutes, when I was number one in the queue it gave me a message asking to email their support team and abruptly cut my call. After reading other reviews I can see that this is a common problem. Very disappointing. I have since edited this review as my original was quite scathing because I genuinely thought I had been scammed. I received a reply to my review saying that all orders are again being processed and delivered. A couple of days later I did receive notification to say my order had been shipped. Received my order today so have increased my stars from one to three. Happy to at last have received my order but I really do believe that communication could be hugely improved.

I initially purchased a small rechargeable Vortex air fan to see what it was like. I've been extreme impressed that such a small unit can cool down the air so quickly. When I'm able I'd like to order a large Vortex.

I wanted to do 0 stars but there was no option.
They sent me my items across a period of a month and all were delayed. Then they weren't as described.

Their refund policy on the site was that they will send me a postage label for return. But when I tried to do this, they quickly changed their site and told me I had to pay for postage back (which was very expensive).

I sent it back, 2 months later, no matter how much I chase, no response. I have a picture of them signing for the delivery (which I sent to them as proof as well as all of the details of the shipment) returned but they are purposely ignoring me. I have purchased it in May, but still waiting for responses and a refund - its now approaching end of August

Also, they have a dummy phone number. They put you in a queue, leave you in there for hours until you hit number 1 and then they disconnect.

THEY ARE FRAUD EXPERTS

PS. They now replied saying to contact their support team via email …. What do you think I’ve been doing for 3 months? You have all the proof and all the details… do something with it you frauds

Excellent order process, great delivery and packaging

Happy with everything

I bought the hot/cold fan, it is not cold it just circulates warm air and not very well at that. They promised next day delivery which took 3 weeks and their customer service is atrocious. This company will take your money then ignore all communication DO NOT USE

Absolutely atrocious customer service and product. I bought a fan last year which broke after a month of use. I reached out to customer service and after a lot of wrangling I eventually received a replacement.

This would normally be the end of it, but a year later the replacement broke in the same fashion as the first. Considering the product has a 2 year warranty, I reached out again to see about receiving a replacement or refund but after nearly 3 weeks and multiple emails, still no response. I have sent over all the required information, including videos and photos of the problem, but no response. I doubt I'll hear back from them, so I have no choice but no never recommend this company or product.

Dreadful! Item itself was fine but just not what we were looking for. Took numerous attempts by email, phone and letter to contact Vortex Air to arrange return and refund. After receiving no response whatsoever over a month of trying to contact them, I had to go through my credit card company to arrange the refund. When I finally received an email from Vortex Air to arrange collection of the item, it was a curt, generic email that didn’t even address me by name and offered no apology for the hassle and time it had taken to organise a simple return. The email was from the “Head of Customer Services”, my experience shows there is absolutely no customer service whatsoever!

Item was delivered quickly and the fan is perfect as a desk / bedside fan. Thank you

I thought buying from a well known brand, would be safe, so I ordered a Vortex fan on the 11th july, paid £136, told due to the high demand, it will be delivered the very latest 12th August, but will let me know when its going to be shipped. As the latest updated version sounded very good, i decided it will be worth the wait.I have emailed them twice asking, is there an update on my item,? and both have been totally ignored.
DO NOT order from them as their quick enough to grab your money, but dont have the decency to update you, as many companies do so, or when you email them, not once but twice, just be ignored.I feel others need to be warned that dont let a well known brand name fool you. They are no better than many unknown companies that dont care about their customers. Had the fan of been good, I intended buying one for each of my children, but I wouldn't deal with Vortex now, if they offered things at half price. Had they of replied to me, i wouldn't be writing this either.
So disappointed in them. Forewarned is to be for armed, so dont be fooled like I was