Vortexair Avaliações 

I’ve been trying to return two air purifying fan heaters for a refund within the 14 day statutory refund period and have received no response from the company to arrange the return/refund. On first look the fans did not appear as good quality as I would expect for the price paid. They also appeared to me to be imported products that have been white labelled with the Vortex Air branding. I was therefore not sure whether they really comply with uk safety standards, which was a concern for us as we wanted to use the fans to replace the ones we use at night in hot weather and so would be left on whilst we are sleeping. I would avoid this company and wish I had seen all the other negative reviews before purchasing from them.

Well worth the wait. Very very pleased with the quality, looks good, how quiet it is, and the effectiveness. Haven't tried the heater yet. But wow, its top class.

We ordered two Vortex fans around the end of June with next day delivery. Weeks passed and nothing received, along with no contact from Vortex. We emailed the customer service, chasing our order and were given excuses about unprecedented demand. By the forth email complaining we were given a second delivery date, along with being offered an upgraded alternative with a £20 partial refund. We accepted this but still no products received to date. We are now attempting to get a refund from Vortex, who will probably leave their generic reply below, yet again explaining how they have had unprecedented demand….
Avoid this company.

Do not buy. I ordered 28th July for next day. Still not received product. On the shop app next day magically turned to 18th August. Still not been dispatched. They have 0 customer service. Not available on phone do not reply to emails. Trying to cancel order they will give you no option to do that. Every review that is positive must have been paid for.

i was really disappointed when buying direct from vortex that they passed me over to SHOP WHO WAS SELLING THE SAME PRODUCT £60 less than vortex ????? support your local firms let them Rip you off

Stiff competition but I think this was my worst ever online customer service experience!

1) Next day delivery was promised but was in fact 3 weeks…during a heatwave!
2) They don’t answer the phones (but do allow you to hang on for 30+ minutes before cutting you off!)
3) The live chat is not live…”we’ll get back to within 24 hours” is not live!
4) Emails are ignored or answered very very slowly with cut and paste responses
5) I had to buy fans elsewhere as I didn’t fancy heatstroke so needed to return the 2 Vortex ones…they refused to pay for the return costs (nearly £30) The fans were returned and showed proof of delivery with photos at which point they stopped responding to emails completely.
6) After 3 weeks, I was forced to contact my bank for a charge back…not ok
7) Vortex sat on my ££ for 9+ weeks

I have never received an apology - apparently it’s not their fault because they received too many orders…if you don’t have the stock, don’t accept the orders…it’s not complicated!!!
I can’t comment on the fans but the customer service was shockingly bad…never again…I’ll stick to high street stores in future
PS 1* is generous!

Hi all,

PLEASE READ.

I leave reviews mainly positively, however.
I’d strongly advise buying any products from Vortex Air; here’s why.

I ordered a fan at the start of summer, which was supposed to to be delivered for next day delivery, however the product didn’t arrive, I contacted the delivery company and vortex and got no response. On the website, they made note that they had low stock and loads of orders, I understood and waiting 8 weeks until it was suppose to be delivered.

I contacted vortex air and didn’t get told 5 days after that the fan was delivered, yet it hadn’t and none of neighbours has seen any sign of this. I’m extremely disappointed.

Even now after ordering the fan 12 weeks ago, I’ve still not been able to get hold of anyone from vortex air.

The customer service are non existence and blew me off every time. I’ve not recieved the fan and money has been taken which I need to go through my bank to attempt to get the money back.

I’d SUGGEST, use a different company!!!!

I’ve had my fan for less than 2 months when the oscillating stopped. I phoned customer service who emailed me a fault number requesting a video of the fault along side serial & batch number saying it would be replaced or refunded. I replied straightaway.
This was 10 days ago and nothing. I’ve tried to phone customer service and been left on hold in a queue for 30mins, when I’m no.1 an automated message says to email them and the line hangs up. I’ve then again emailed the customer support who are supposed to reply within 48hrs - they haven’t! Disgusting service, £160 paid and no response.

I ordered 2 fans on the 25th June. 1 fan was delivered on the 3rd of July I returned this fan on the 4th July and eventually was refunded for this 1. It is now the 22nd of August and never got the 2nd fan so they still owe me for this £120.00!!! I wish I never ordered from this company

Appalling product and company . Clearly pay for their good reviews to scam people in to buying this . It stopped working after a few months just like other reviewers and in getting no where with them in getting my money back . Time to turn to VISA disputes

By far the worst company I have dealt with. You order a product for next day delivery and it arrives 10 days later. After 9 months the fan stopped working but getting hold of them you have more luck getting a mountain to move. Called them a dozen times at different times of the day and you get cut off and told by an automated voice to contact customer service. That’s a joke, sent 12 emails in 6 weeks and not 1 response. Only time I got a response I was scammed and almost lost £2k. A scam of a company and can’t believe they can still trade seeing how many people have been affected and no shame from them. 1 star is even too much for these scammers…steer clear of this joke of a company!

Stopped oscillating
4 months old
Paid for extra 3 year warranty
All I get is AI generated replay send us a video of it not working
Totally disappointed in vortex

Ordered the bladeless fan end of May, worked initially, then 6 weeks later it turns on for a few seconds but no air comes out. Emailed the company, got a generic response and now they won't respond at all. Will be taking them to trading standards next, avoid this company, nothing but a bunch of con artists

Ordered the vortex fan 2days ago- after an hour I called them to cancel the order- I was kept on hold for 30mins in the queue and after reaching position 1, I was told to email and was cut off- I emailed several times with no response- the order was supposed to be delivered today but it wasn’t- they took my money without allowing me to cancel- please AVOID this company like the plague- it’s allmost a scam and once you have ordered there is nothing you can do- I am thinking of approaching the Financial Ombudsman for further action- never order anything from them as they have a non existent customer service

I ordered the Vortex Air Pro Plus and Cleanse last winter, having experienced one in a friend's house. They arrived well packed and I have been very pleased with them - especially during the recent heatwave. I had the fan on during the night, being noiseless and gently cooling, allowing me to sleep through. I would recommend.

Ordered a fan weeks ago. It should have come days ago. No replies to emails, nothing in the 'shop' app they made me download to track the order. If anyone there is reading this, could you just maybe get in touch?

Not received the fan, ordered it on the 10th July 2026 .
When I ordered the fan it was saying 3 days delivery, I completed the order and paid, one day later I had confirmation about the payment, and say it's in high demand, and the delivery date 18th August, so tried to email them , saying a 48hr reply, nope More like 10 days , tired to ring them, again straight to answer phone , it's now 20 august 2026 had a email again today saying my order is on hold again , they didn't even ask if I wanted my money back, just imagine all the people that have paid up front , and the interest alone what this company is making , it's a joke.
If you don't believe me , before you buy try and ring them up or send them a email 1st , unless the want to wait for a long long time and pay for something which you got to wait for. Not a happy customer here , please please please don't fall into the trap like I did , just to clarify I've not received anything! .

If I could give zero i would, what an absolutely disgusting and disgraceful company!! Placed order in July I was informed at checkout this was a pre-order fine I'll wait. Quoted despatch date passed no contact from them. I emailed to chase and got an email back 2 days later advising me theres been a further delay. I responded that I wasn't happy to wait any longer and asked them to cancel my order, no reply. Tried calling I was "number 14" in the queue, this number went down slowly over 30 minutes slowly just to have to call answered with a recording to tell me to email 🤬 looks like you get this everytime you call. Went on webchat oh no not a webchat its a messaging service, responses within 24 hrs really? Still waiting. 2 more emails asking to cancel no reply now i have to refuse delivery because going off the other reviews I haven't a chance in he'll of getting a response to a return request email. Luckily I paid via klarna but honestly this company is shocking AVOID AVOID AVOID! **and now they reply to say they have despatched the order!! I WANTED THE ORDER CANCELLED MORONS**