Vortexair Avaliações 

The customer service is very poor with replying to queries relating to late delivery of my fan. I will not be buying another fan because of the lack of customer service partially when the full amount of money was taken on ordering. I was unsure if I was going to actually recieve my fan.

I recently had a problem with a fan I'd bought through Amazon. I contacted Vortex directly and they were extremely quick to respond and replaced the faulty fan with no quibbles. Excellent customer service.

Brought a fan for my office. Nothing wrong with the fan but customer service is appalling. I called them and emailed them in JULY to request a VAT invoice and guess what.. I am still waiting for a reply. A company isn't worth anything if their customer service is not up to scratch. Unfortunately will not be buying from them again.

Bought two fans disappointed with how useless they are, contacted customer service was offered a £50 refund to keep the fan which i turned down and wanted to return for a refund, returned both fans but only received a refund for one so im owed £141.50 messaged customer services and still not received a reply after a month

Unacceptable product and terrible customer service!

purchased a cooling fan for £149, but as soon as it arrived and I tested it, I realized it doesn't cool the air effectively at all. It is completely useless for its advertised purpose.

To make matters worse, I tried to return it via the Shop app well within my 30-day return policy. However, their customer support delayed responding to my messages for so long that my return window expired. Now I am stuck with a £149 useless appliance. Extremely disappointed with both the product quality and the deceptive customer service. Avoid!

First time I have dealt with Vortex Air, and it won’t be the last.the customer service was 2nd to none. Very helpful, and concerning. I could not have wished for better service.
Thank you Vortex, recommend with out doubt.

Finally I’ve got my Vortex Air …….at last!!! Having been out of stock for ages!! Very pleased with the Vortex Air - excellent!!

Speedy efficient service, excellent product. Thank you.

I've only had this VortexAir bladeless fan for a few days and its amazing. The fan looks amazing, the air it produces is amazing and cool. Its definitely powerful for any room or space. The remote is easy to use, even the heat the fan produces is toasty and would make any room cosy in a matter of minutes, I would 100% recommend VortexAir to anyone, I might even pick another one up myself for other parts of the house. Keep it up!

If I could give this company a zero I would customer service is terrible they do not answer emails and do not pick up the phone and when they do they are not interested. I would never use this company again.

I ordered my fan initially before the really hot weather started. Delivery took longer than I would have like, but I knew they would be inundated with orders.
My fan was great for a couple of weeks, but then it stopped oscillating.
I messaged support, and after sending a video of my issue, a replacement was ordered immediately and was delivered within 2 days.
Although I was not happy with my expensive fan not working as it should, the engagement with customer service rectified my issue extremely quickly.

The fan itself is great - I love how you can adjust the speed 1-10, even on the top speed, it is lovely and quiet!
I am looking forward to trying the heater settings in the winter!

No one to speak to about a mistake with the order,not as good as the Dyson and the wire is very short ,wouldn't recommend

Hello Jules .I have posted my fan back .Waiting for full refund.The fan is not worth the money sorry .
Thanks
Roger

Very quick delivery,put the filter up ready for use when the old one runs out,here in about 3 days

I ordered mine in the 9 June, it was a preorder for when in stock, payment was taken. I’ve chased via email 4 times, no reply. I called them , 15 in the queue, when I got to number 2, it said call back & cut me off! Guess whats coming up
To 3 mths later I still don’t have it.
AVOID AVOID - scammers

Took weeks to arrive and then the Vortex Air stopped rotating within a month.
Emailed- 11 days so far with no response.
Spent an hour waiting on the phone to be greeted by a an automated message to email them.
Non existent customer service.
Keep getting emails from "Jules" gaslighting about how great they are.
Scam company avoid.
The reply below telling me to email support proves they didn't even read this feedback.

Absolutely horrible to try and contact.i cant even get the filter i need to keep the H2 oasis machine running properly. You cant get through on the phone ive spent days trying and this is not the first time ive tried to contact them over different things. I would definitely say do not buy from them. Customers service is shocking..

Vortexair are a great company to deal with. They make small batches and are upfront about delivery times welcoming advance deliveries and they keep to their dates!
Their products are excellent - and their after sales service is superb. I had the misfortune to lose the charger cable for my lovely desk fan and they are sending me a replacent free of charge.
The larger room fans are great quality and will blow both hot and cold so will be used all the year round not just in this heatwave.

Awful customer service. Bought a fan as a gift for my parents for Christmas. When they’ve got it out the box new to use in June, it doesn’t even work.

I’ve been going back and forth with them since then for two months. They’re unhelpful, unresponsive and I am still waiting for a resolution two months of chasing. Don’t waste your money.

In response to the comment: the refunded fan was from a separate order which I cancelled because delivery would be 2 months. My second, full priced order is the one I am referring to and despite multiple emails, they have now stopped responding too about my faulty fan all of which I have explained.

Absolutely top service from this company. I had an issue with my fan, which I purchased in 2024 with a 3 year warranty (only cost £9.99!). I contacted the company and they replied same day and next day agreed to replace the fan. The replacement arrived today, 3 days after I raised the issue. No quibbling, just excellent service

I have two of their fans and they are the best ones I have ever bought. They heat up really quickly when it is cold and their cold air is cold, not just pushing round the hot air in the room. I am very happy to recommend this fabulous company and will definitely be buying more of these fans