Disappointing Experience. Made a booking online for a holiday home and paid. Only to be then told by the owner that the house had already been booked by someone else and in any case it only accommoda... Ver mais

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Veja o que dizem as avaliações
really easy to use and search for the perfect holiday destination. I was able to filter down to specific requirements and then able to contact the owner through secure messaging within Vrbo. Once I b... Ver mais
Found the booking process really easy to use. I had also contacted the host with some pre booking queries and the response time was excellent.The only disappointment was when I booked, the transaction... Ver mais
The information provided on the Vrbo website was good, the booking process was smooth and the letting agents, Homerti, have been responsive and helpful. What more should one ask for ?
Detalhes da empresa
- Aluguel para férias
- também em
- Agregador de viagens
- Casa de Férias
- Imobiliária de casas para temporada
- Operador de turismo
Sobre Vrbo
Escrito pela empresa
Founded in 1995, Vrbo now offers more than 2 million holiday homes across 190+ countries. From beach houses and cabins to flats and city apartments, Vrbo helps travellers find the right space for trips where privacy, comfort and connection matter most.
What is Vrbo?
Vrbo is focused exclusively on entire-home stays, so you book the whole place to yourselves, not a shared room, shared space or host-occupied home. That matters for travellers who want more privacy, more room and one home base for family holidays, reunions and group travel. Vrbo started as Vacation Rentals By Owner and still focuses on helping travellers book entire homes for trips that are better together.
Why travellers choose Vrbo
Not every trip is best served by a hotel room or a stay with shared spaces. Vrbo is for travellers who want an entire home where they can stay together more comfortably.
With a Vrbo holiday home, travellers can:
* stay together under one roof
* enjoy privacy with no shared spaces
* cook, relax and connect comfortably
* choose a home that fits the way their group wants to travel
* spend less time coordinating separate rooms and more time being together
How does Vrbo work?
Booking on Vrbo is simple:
1. search where and when you want to travel
2. compare holiday homes, prices, amenities and reviews
3. book the entire home that fits your trip
Book with confidence
Vrbo helps travellers book with confidence through clearer information upfront. Listings can include:
* verified guest reviews
* real traveller photos
* detailed amenities and property highlights
* Q&A from past guests
* review summaries that help set expectations
Support you can trust
Every booking is automatically backed by VrboCare. If a significant issue affects a covered stay, Vrbo will help travellers find a similar place or receive a refund when eligible. Vrbo also offers customer support 24 hours a day, 365 days a year, with help available via chat and phone. And because trust also means privacy, interior cameras, shared homes and unannounced visits from hosts are not allowed on the platform. Together, these protections help travellers book with more confidence and fewer surprises.
Rewards through One Key
Vrbo is part of One Key, a free travel rewards programme that lets you earn and use rewards across Expedia, Hotels.com and Vrbo. Members can earn up to 2% in OneKeyCash on holiday rentals and use rewards across eligible bookings on all three brands. Members also get instant Member Prices on hotels through Expedia and Hotels.com:
* Blue members save 10% or more
* Silver members save 15% or more
* Gold members save 20% or more
* Platinum members save 20% or more
*Terms apply. OneKeyCash is earned on eligible bookings and redemption is limited to eligible bookings and participating holiday rentals.
Informações de contato
Estados Unidos
- 1-877-202-4291
- vrbo.com/en-gb
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very easy to see the property and have…
Very easy to see the property and have a look around before booking. The booking system is easy and safe
Always use vrbo so quick and easy to…
Always use vrbo so quick and easy to use so simple to book
Good and speedy response from the owner…
Good and speedy response from the owner to my initial inquiry
Pode usar a ajuda de IA para as respostasVer mais
very poor
very poor, the booking doesnt show in my account and there is no way to get hold of anyone to sort

Resposta da Vrbo
Ambiguous booking experience
It wasnt clear at the point of booking that i was only paying a deposit and not the full amount. I also received booking confirmation from both Vrbo and Sykes so I’m not clear on who I should make the next payment to
The owner has been very quick to…
The owner has been very quick to respond to the questions asked regarding the property and confirming availability.
Very poor service
Very poor system, keeps telling me I'm using an incorrect email address when I'm not ; does not answer my questions. Clearly a bot. Not good enough . Poor service

Resposta da Vrbo
Horrible
Horrible! After booking through what I thought was VRBO, received confirmation email after I had charged my credit card with FULL amount. Have since been hit with barrage of auto emails urging me to pay again! Worse, when I reply with request for explanation I receive an automated response that I’ve reached an unmonitored email. This kind of mindless stress inducing tech bros nonsense is why MILLIONS are so outraged! Maybe you noticed there was an election!!

Resposta da Vrbo
No problem with booking procedure very…
No problem with booking procedure very straightforward.
Excellent
Was very easy to book, the communication was excellent and on the whole a very pleasant experience
really easy to use and search for the perfect Villa
really easy to use and search for the perfect holiday destination. I was able to filter down to specific requirements and then able to contact the owner through secure messaging within Vrbo.
Once I booked, the payment was through the Vrbo website, which meant it was secure and protected by their policies. All in all a very simple and easy to use website & app
Very easy booking system
Very easy booking system. Instant response from owner.
One Key Cash and easy to use
I find the site easy to use. They have a good choice of properties and not overpriced. I love the One Key Cash scheme. I got £60 off a long weekend which I earned booking a two week holiday before. Perfect.
Found a choice of properties in the…
Found a choice of properties in the area, good description and photos, easy to book.
You cancelled our booking
You cancelled our booking, then i see the same property on sykes for £300 more for the same dates.
Why was it cancelled?

Resposta da Vrbo
Easy to select a property right for your needs.
Easy to see all the amenities for each property and to see where they are. Easy booking process too and confirmation received very quickly.
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