Disappointing Experience. Made a booking online for a holiday home and paid. Only to be then told by the owner that the house had already been booked by someone else and in any case it only accommoda... Ver mais
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Veja o que dizem as avaliações
really easy to use and search for the perfect holiday destination. I was able to filter down to specific requirements and then able to contact the owner through secure messaging within Vrbo. Once I b... Ver mais
Found the booking process really easy to use. I had also contacted the host with some pre booking queries and the response time was excellent.The only disappointment was when I booked, the transaction... Ver mais
The information provided on the Vrbo website was good, the booking process was smooth and the letting agents, Homerti, have been responsive and helpful. What more should one ask for ?
Detalhes da empresa
- Aluguel para férias
- também em
- Agregador de viagens
- Casa de Férias
- Imobiliária de casas para temporada
- Operador de turismo
Sobre Vrbo
Escrito pela empresa
Vrbo is a holiday rental platform for booking entire homes, and only entire homes. No shared spaces. No shared hosts. Just one place for you and your group to stay together.
Founded in 1995, Vrbo now offers more than 2 million holiday homes across 190+ countries. From beach houses and cabins to flats and city apartments, Vrbo helps travellers find the right space for trips where privacy, comfort and connection matter most.
What is Vrbo?
Vrbo is focused exclusively on entire-home stays, so you book the whole place to yourselves, not a shared room, shared space or host-occupied home. That matters for travellers who want more privacy, more room and one home base for family holidays, reunions and group travel. Vrbo started as Vacation Rentals By Owner and still focuses on helping travellers book entire homes for trips that are better together.
Why travellers choose Vrbo
Not every trip is best served by a hotel room or a stay with shared spaces. Vrbo is for travellers who want an entire home where they can stay together more comfortably.
With a Vrbo holiday home, travellers can:
How does Vrbo work?
Booking on Vrbo is simple:
Book with confidence
Vrbo helps travellers book with confidence through clearer information upfront. Listings can include:
Support you can trust
Every booking is automatically backed by VrboCare. If a significant issue affects a covered stay, Vrbo will help travellers find a similar place or receive a refund when eligible. Vrbo also offers customer support 24 hours a day, 365 days a year, with help available via chat and phone. And because trust also means privacy, interior cameras, shared homes and unannounced visits from hosts are not allowed on the platform. Together, these protections help travellers book with more confidence and fewer surprises.
Rewards through One Key
Vrbo is part of One Key, a free travel rewards programme that lets you earn and use rewards across Expedia, Hotels.com and Vrbo. Members can earn up to 2% in OneKeyCash on holiday rentals and use rewards across eligible bookings on all three brands. Members also get instant Member Prices on hotels through Expedia and Hotels.com:
*Terms apply. OneKeyCash is earned on eligible bookings and redemption is limited to eligible bookings and participating holiday rentals.
Founded in 1995, Vrbo now offers more than 2 million holiday homes across 190+ countries. From beach houses and cabins to flats and city apartments, Vrbo helps travellers find the right space for trips where privacy, comfort and connection matter most.
What is Vrbo?
Vrbo is focused exclusively on entire-home stays, so you book the whole place to yourselves, not a shared room, shared space or host-occupied home. That matters for travellers who want more privacy, more room and one home base for family holidays, reunions and group travel. Vrbo started as Vacation Rentals By Owner and still focuses on helping travellers book entire homes for trips that are better together.
Why travellers choose Vrbo
Not every trip is best served by a hotel room or a stay with shared spaces. Vrbo is for travellers who want an entire home where they can stay together more comfortably.
With a Vrbo holiday home, travellers can:
* stay together under one roof
* enjoy privacy with no shared spaces
* cook, relax and connect comfortably
* choose a home that fits the way their group wants to travel
* spend less time coordinating separate rooms and more time being together
How does Vrbo work?
Booking on Vrbo is simple:
1. search where and when you want to travel
2. compare holiday homes, prices, amenities and reviews
3. book the entire home that fits your trip
Book with confidence
Vrbo helps travellers book with confidence through clearer information upfront. Listings can include:
* verified guest reviews
* real traveller photos
* detailed amenities and property highlights
* Q&A from past guests
* review summaries that help set expectations
Support you can trust
Every booking is automatically backed by VrboCare. If a significant issue affects a covered stay, Vrbo will help travellers find a similar place or receive a refund when eligible. Vrbo also offers customer support 24 hours a day, 365 days a year, with help available via chat and phone. And because trust also means privacy, interior cameras, shared homes and unannounced visits from hosts are not allowed on the platform. Together, these protections help travellers book with more confidence and fewer surprises.
Rewards through One Key
Vrbo is part of One Key, a free travel rewards programme that lets you earn and use rewards across Expedia, Hotels.com and Vrbo. Members can earn up to 2% in OneKeyCash on holiday rentals and use rewards across eligible bookings on all three brands. Members also get instant Member Prices on hotels through Expedia and Hotels.com:
* Blue members save 10% or more
* Silver members save 15% or more
* Gold members save 20% or more
* Platinum members save 20% or more
*Terms apply. OneKeyCash is earned on eligible bookings and redemption is limited to eligible bookings and participating holiday rentals.
Informações de contato
Estados Unidos
- 1-877-202-4291
- vrbo.com/en-gb
4,3
Excelente
521 avaliações
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Poor booking experience
I was shown a screen stating that I would not be charged yet, but then was charged the full amount immediately. There was no point where I was told I would be billed immediately. I checked the terms and conditions, which said that the payment may be pre-authorised with my bank, but when I confirmed the transaction, the entire amount was taken. I also could find nowhere in the property details that indicated the payment schedule.
I called the Vrbo help line, which was answered by what was clearly an AI voice. I was just told that the owners must have changed their payment schedule to a single payment rather than payment in stages.
We have now had to hurriedly transfer money from savings so that we didn’t go over the limit on our credit card.
The whole experience was very stressful, and I would be reluctant to book a holiday with Vrbo again. I would have cancelled, but I don’t want to let down the other members of my party.
This is the worst holiday booking experience I have ever had.
4 de novembro de 2026
Resposta da Vrbo
Hi Heather,
Thank you for taking the time to share your feedback. We understand how stressful it is to expect a pre-authorization or staged payments and then see the full amount charged immediately, especially when that isn’t clearly explained during booking.
Your experience is incredibly valuable to us, and we have shared this feedback with our team to help improve our products and services moving forward.
Thank you,
Review Resolutions Team
Expedia Group
Disappointed
Booked accommodation only to be told by host that its unavailable on these dates, very disappointed ☹️
4 de novembro de 2026
Resposta da Vrbo
Hi Julie,
Thank you for bringing this to our attention. We understand how upsetting it is to think your stay is secured and then learn the dates aren’t actually available, especially when you may be counting on those plans.
Your experience is incredibly valuable to us, and we have shared this feedback with our team to help improve our products and services moving forward. If you need any additional help, please contact us at help.vrbo.com/contact.
Thank you,
Review Resolutions Team
Expedia Group
Straight forward but - -
Straight forward to do but I did not like the fact that on the page it said 'nothing to pay today' but as soon as I hit the 'book now' button I had money to pay. Not very honest.
4 de novembro de 2026
Resposta da Vrbo
Hi,
Thank you for taking the time to share your feedback. We understand how important it is for payment timing to be clearly explained, and how concerning it is to see a charge after a screen indicates there’s nothing to pay today.
Your experience is incredibly valuable to us, and we have shared this feedback with our team to help improve our products and services moving forward. If you need any additional help, please contact us at help.vrbo.com/contact.
Thank you,
Review Resolutions Team
Expedia Group
Quick experence
Once we had decided on the property, it was so quick and easy to book, and receive confirmation. The payment requirements were clearly displayed. Three days of searching for a property, five minutes to book.
4 de novembro de 2026
It was fast and easy to book an…
It was fast and easy to book an apartment. I booked online and did not need customer service.
3 de novembro de 2026
Generally a pretty good site
Generally a pretty good site. One gripe that I have is that when booking accommodation well in advance (approx 20 weeks), I am not used to having to pay for the stay in full now. I had thought that I was making a reservation but was surprised when my card was charged for the full stay now.
3 de novembro de 2026
Vrbo is accessible to actually talk to…
Vrbo is accessible to actually talk to a real person for questions. And they allow me to send a message to the owner. Rented one time from Airbnb and couldn’t contact anyone let alone the owner with my questions. I never rented from them again. Have rented from Vrbo every year for past 10 years. 👍
3 de novembro de 2026
My requested dates were accepted and…
My requested dates were accepted and payment took.then I got a message saying I couldn’t book the dates . When I went back on the site it would still let me book the dates. If the date are not available then the payment should not be taken
3 de novembro de 2026
Resposta da Vrbo
Hi Joy,
Thank you for taking the time to share your feedback. We understand how worrying it is to see a payment go through and then be told the dates can’t be booked, especially when the same dates still appear available online.
Your experience is incredibly valuable to us, and we have shared this feedback with our team to help improve our products and services moving forward.
Thank you,
Review Resolutions Team
Expedia Group
Very easy and comfortable to handle!
3 de novembro de 2026
I'd been looking for weeks and finally…
I'd been looking for weeks and finally found the perfect place to only book it and then cancel straight away as the host was staying the same week and not updated the calender
3 de novembro de 2026
Resposta da Vrbo
Hi,
Thank you for sharing your experience. We understand how discouraging it is to finally find the right place and then have it canceled right away due to availability not being updated.
Your experience is incredibly valuable to us, and we have shared this feedback with our team to help improve our products and services moving forward.
Thank you,
Review Resolutions Team
Expedia Group
Plenty of property choices
Plenty of property choices. Helpful to contact owners with enquiries. Good payment and refund schedules.
3 de novembro de 2026
Request confirmation email clearly…
Request confirmation email clearly states no money taken until acceptance. Deposit taken despite flat no longer available
3 de novembro de 2026
Resposta da Vrbo
Hi Jane,
Thank you for sharing your feedback. We understand your concern about a deposit being taken even though the confirmation stated no payment would be collected until acceptance. We know how important it is for payment timing and availability to be clear and accurate.
A member of our team will reach out to you shortly to review your concern, understand what happened, and provide further assistance with your issue. Please don’t share any personal or booking information here publicly.
Thank you,
Review Resolutions Team
Expedia Group
Very easy to book
3 de novembro de 2026
Easy website to use.
29 de outubro de 2026
I made a mistake on my booking
I made a mistake on my booking
Messaged host
Keeps bouncing back saying not correct email, even though I m getting email notifications
Hmmmm
2 de novembro de 2026
Resposta da Vrbo
Hi Alison,
Thank you for bringing this to our attention. We understand how important it is to correct a booking quickly, and how confusing it is when host messages keep bouncing back even though you’re receiving email notifications.
We can see that you’ve already been in contact with the host. If you need any additional help, please contact us at help.vrbo.com/contact.
Thank you,
Review Resolutions Team
Expedia Group
very easy to navigate
3 de novembro de 2026
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