Wagnum Avaliações 

154
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Good product that is affordable compared to brands such as Normatech. After a few months had issues with the connection of my sleeves but the customer service team were helpful and arranged replaceme... Ver mais

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Avaliado com 5 de um total de 5 estrelas

Brought the Elite compression boots and they're pretty awesome.. alot more cost effective than the high end brands but does the job, play alot of touch footy and coach rugby union with some of the boy... Ver mais

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Avaliado com 5 de um total de 5 estrelas

As an athlete myself I was on the hunt for ways to recovery quicker at home. I have had previous experiences with using compression boots and loved the result so went on the hunt for pair myself. That... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The WAGNUM Leg Pro is easily one of the best and most beneficial investments I've made. I can not get enough of it, and after suffering a ruptured achilles tendon, it has helped me through my reco... Ver mais

A empresa respondeu


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

154 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das avaliações negativas

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4,5

Todas as avaliações

(154)

38 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

fast shipping and great alternative to the $1k+ professional pneumatic pumps

I bought their LegPro Massager and it's really packs a punch if you want it to. On its highest pressure it feels like a blood pressure monitor getting a bit excited, at first. Once I got used to it, and it had pushed a lot of built up edema fluid out, I love the highest setting.
I love the cycle settings.
The foot pressure is real, a nice surprise.
The length is good, they come right up to the top of my thighs.
Feels great after a workout as well as treating lypolymphadema.
A great alternative to the $1k+ professional pneumatic pumps.

4 de setembro de 2023
Avaliação não solicitada
logotipo da Wagnum

Resposta da Wagnum

Many thanks Ali, for taking the time to review us. We are really happy that you are pleased with our service and products. Best wishes, Body Massager Team.

Avaliado com 1 de um total de 5 estrelas

AVOID!

AVOID!

Company is not in Australia and is a complete scam. They will lie and say aus post is delayed but they ship from china. No response from customer service team and package no where to be seen. Complete and utter waste of time. DO NOT DEAL WITH THIS COMPANY!!

5 de setembro de 2023
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Resposta da Wagnum

Dear C,M,

We genuinely appreciate your feedback, and we're deeply sorry for the frustrations you've encountered. Allow us to address your concerns more comprehensively:

Our Location:
We want to assure you that we are proudly based in Sydney, Australia, and operate from our local warehouse. We do not ship from China, and our commitment is to provide genuine and reliable service from our Australian facility.

Warehouse Visit:
If you'd like, we would be delighted to invite you to our Sydney warehouse. Seeing our operations firsthand can help you gain trust in our commitment to quality and customer satisfaction.

Order Delays:
We understand the frustration of delays. Sometimes, unforeseen circumstances or courier services can cause unexpected delays in delivery. While we strive for prompt delivery, we are working diligently to enhance this aspect of our service to minimize any inconveniences for our customers.

Customer Service:
We apologize if you've faced difficulties reaching our customer service team. This experience is not reflective of our usual service standards. We take your concerns seriously and are committed to addressing and resolving them promptly.

Your satisfaction is of paramount importance to us, and we're dedicated to making things right and regaining your trust.

Thank you for sharing your feedback, and we look forward to the opportunity to serve you better.

Regards.

Avaliado com 1 de um total de 5 estrelas

They say they offer fast shipping and…

They say they offer fast shipping and shipped same day if ordered before 11am. False advertising!!! Takes ages to get a reply from them. Plus being charged international fees. Thought this was an Australian company. Have said that I want to cancel my order but no reply from them

Update. Have received them but not completely satisfied as the instructions are very basic, sometimes the calf part doesn’t inflate properly and not the same as the ones I tried from another company that were cheaper.

20 de agosto de 2023
logotipo da Wagnum

Resposta da Wagnum

Hello Kathy,

We genuinely appreciate your feedback, and we're deeply sorry for the frustrations you've encountered.
Can you please send a video of the faulty unit? Once we confirm the faulty, we will gladly provide a replacement massager for you.

We are really sorry for the inconvenience.

Have a great day.

Avaliado com 4 de um total de 5 estrelas

Overpriced /false advertising

Product that arrived was nothing like what was advertised.

Updated - after speaking with customer service. They were more than helpful to rectify the issues that I had. They were prompt in fixing the problem. I was happy with the outcome.

22 de agosto de 2023
Avaliação não solicitada
logotipo da Wagnum

Resposta da Wagnum

Many thanks Monique, for taking the time to review us. We are really happy that you are pleased with our service and products. Best wishes, Body Massager Team.

Avaliado com 2 de um total de 5 estrelas

Shipping took a long time

Shipping took a long time. Arrive 2 weeks after Mother's Day despite being bought on a Mother's Day special.

Also, the ad made it appear that the massager was for both legs, but if you look closely it is only 1 leg and you have to pay more to get a second one.

22 de maio de 2023
Avaliação não solicitada
logotipo da Wagnum

Resposta da Wagnum

Dear valued customer,

Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced regarding the shipping time of your order. While we strive to ensure timely deliveries, occasionally, unforeseen circumstances may cause delays in the shipping process. We understand how important it is to receive your purchase promptly, and we apologize for any disappointment this may have caused.

Regarding the confusion about the massager, we apologize for any misunderstanding that may have arisen from our advertisement. We understand how important it is for our customers to have accurate and clear product information. We will review our marketing materials to ensure that the product description is presented accurately and any potential confusion is addressed.

We value your feedback and take it seriously as it helps us improve our services and provide better customer experiences. We would like to make it right for you. Please reach out to our customer support team with your order details, and we will do our best to assist you further.

Thank you for bringing these matters to our attention, and we appreciate your understanding. We are committed to delivering exceptional products and services to our valued customers, and we hope to have the opportunity to restore your confidence in our brand.

Best regards.

Avaliado com 5 de um total de 5 estrelas

My recent very positive experience with Body Massager

My recent experience with Body Massager Australia was very positive. When I received my massage gun, there was something rattling around in the housing and to me, could have jammed up into the motor at any time with potentially dangerous consequences. When I contacted them, they asked for a video for clarification and immediately sent a replacement unit at no charge. As a consumer, you can't ask for more than that and I recommend this company and this specific product (which is excellent) to any and all.

11 de maio de 2023
Avaliação não solicitada
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Resposta da Wagnum

Many thanks Troy, for taking the time to review us. We are really happy that you are pleased with our service and products. Best wishes, Body Massager Team.

Avaliado com 4 de um total de 5 estrelas

BMA Staff are very helpful

The Staff at BMA were so helpful and polite. They kept me informed of updates and also provided me a full refund when I had to return an unused item as I made an incorrect order for my elderly mother. I would highly recommend BMA for their customer service and courtesy. Great company to deal with. Thanks BMA Staff!

5 de abril de 2023
Avaliação não solicitada
logotipo da Wagnum

Resposta da Wagnum

Many thanks Dan, for taking the time to review us. We are really happy that you are pleased with our service and products. Best wishes, Body Massager Team.

Avaliado com 1 de um total de 5 estrelas

Avoid, ripped off and ghosted

Avoid. I had a terrible experience and was ripped off. The customer services was dismissive and unhelpful originally and after I placed my order they ghosted me. Queries left as read. no reply on social media or through there email, no tracking, no updates, and a faulty, cheap item sent. They then had the audacity to offer me a huge discount on my next purchase. not as an apology but a completely unrelated poorly timed sales pitch. I keep getting spam but I didn't want to block them yet as I'm awaiting any response. I'm unlikely to even get my money back through PayPal at this stage but I will try.

6 de dezembro de 2022
logotipo da Wagnum

Resposta da Wagnum

Hello Michael,
We are sorry about this situation. It is unusual to have a battery problem with the "Shiatsu Massager" you purchased.

Unfortunately, our team didn’t receive/find any messages on social media or emails under your name and email address and really could not locate any previous contact with us.

Once we receive your Trustpilot review, we have followed up with you over email and will be happy to prepare a replacement if you accept it in order to fix this situation.

We look forward to hearing from you.

Once again, we are sorry for the inconvenience caused.

Avaliado com 5 de um total de 5 estrelas

excellent customer service

I had some issues with my massage gun a few months after purchase. The team at Body Massager quickly replaced it once they saw what was happening. I am impressed with the excellent customer service I have received in the process.

19 de julho de 2022
Avaliação não solicitada
logotipo da Wagnum

Resposta da Wagnum

Many thanks Shosh, for taking the time to review us. We are really happy that you are pleased with our service and products. Best wishes, Body Massager Team.

Avaliado com 5 de um total de 5 estrelas

This small Australian business is…

This small Australian business is amazing there massages gun dose wonder for your sore body and I love that it has really good fast speed and pressure sadly mine stop working so I emailed them and they wonderfully got back to me straight away which usually doesn't happen with other company all they ask for was a video of the gun not working and they were more they happy to send out a replacement, so if your looking for a good Company that sell massage guns this is the one really good Custer services and really good fast and high speed massage gun that gets all your sore spots and the shipping wasn't a long wait 🥰

19 de março de 2022
Avaliação não solicitada
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Resposta da Wagnum

Many thanks Tara for taking the time to review us. We are really happy that you are pleased with our service and products. Best wishes, Body Massager Team.

Avaliado com 5 de um total de 5 estrelas

Such great customer service and great…

Such great customer service and great to deal with. Highly recommend A+++++

2 de fevereiro de 2022
Avaliação não solicitada
logotipo da Wagnum

Resposta da Wagnum

Many thanks Melissa for taking the time to review us. We are really happy that you are pleased with our service and products.

Best wishes, Body Massager Team.

Avaliado com 5 de um total de 5 estrelas

I had a defective Neck and Shoulder…

I had a defective Neck and Shoulder Massager. My complaint/query was responded to promptly. I had to make and send a video of the issue. I now have a new item on its way to me. It is a pleasure to deal with a business that resolves problems efficiently. Thank you - I am looking forward to receiving my new massager. I need it!

28 de janeiro de 2022
Avaliação não solicitada
logotipo da Wagnum

Resposta da Wagnum

Many thanks Annemieke for taking the time to review us. We are really happy that you are pleased with our service and products.

Best wishes, Body Massager Team.

Avaliado com 5 de um total de 5 estrelas

Red faced

I brought a pulse oximeter which arrived quickly, I didn’t think is was working so was going to send it back, I contacted the company to let them know I would be returning the product, they contacted me the following day to resolve the problem. It was a small matter of me not putting the batteries in the right way !!

15 de janeiro de 2022
Avaliação não solicitada
logotipo da Wagnum

Resposta da Wagnum

Many thanks Doreen for taking the time to review us. We are really happy that you are pleased with our service and products.

Best wishes, Body Massager Team.

Avaliado com 4 de um total de 5 estrelas

Order #59621 -Poor service

I placed order #59621 and received a tracking a week later. The Australia Post tracking shows no sign of collection. All email correspondence goes unanswered.
I just need clarification as to when I will receive my package.Really unsatisfactory service all round.

Update:
Body Massager got in contact with me via email in response to this review. They have credited the postage and the cost of the item, which has not arrived as yet.This is an Auspost issue as it is tracking , but taking a long time.I believe in constructive feedback and cudos to them for trying to make things right in a difficult business environment.

12 de janeiro de 2022
Avaliação não solicitada
logotipo da Wagnum

Resposta da Wagnum

Many thanks for taking the time to review us. We are really sorry about the delay and please do not worry, you will receive your product soon. We are really happy that you are pleased with our service and products.

Best wishes, Body Massager Team.

Avaliado com 5 de um total de 5 estrelas

Great customer service and product

Great customer service and product. Love the massage gun!

15 de outubro de 2021
Avaliação não solicitada
logotipo da Wagnum

Resposta da Wagnum

Many thanks Omer for taking the time to review us. We are really happy that you are pleased with our service and products.

Best wishes, Body Massager Team.

Avaliado com 1 de um total de 5 estrelas

37 working days later and nothing..

I first ordered a muscle gun on the 27th of August. They gave me a tracking number on the 30th of August. I kept checking the tracking link for 1 week and it kept saying no information. I emailed them several times to inform them that this isnt right. They brushed me off saying it should update soon. Sure. 1 month pass and it never came. I complained and sent MULTIPLE emails to get one reply finally admitting my parcel was lost.

They then offered to send a replacement via express shipping. I replied saying i will only accept another parcel if it WILL be sent via express shipping. They never bothered confirming and replied me TWO days later saying they sent me a new parcel. Sure. I'll wait patiently.

23rd of September, i check the link saying parcel is in melbourne. It has been 7 working days and the parcel tracking still says its in melbourne. I emailed them last week and today pleading to check with the courier (like please..) and they didnt reply. It it so hard to get a reply from them. I do understand you are running on fewer staff but I am a customer who has been waiting for more than a month for a muscle gun?? Really?? I deserve something right??

All I wanted was a confirmation if it was going to be express shipping before agreeing to be sent another parcel that who knows when will arrive? And I kept emphasising that if the new parcel isnt sent via express shipping, I do not want it and would rather have a refund. I have mentioned refund many many times.

I am so tired of dealing with this. Waiting for literally 25 damn working days. I have been so patient with you guys but now I am left feeling scammed. Im sure they will reply to this 1 star review faster than my emails lmao

4 de outubro de 2021
logotipo da Wagnum

Resposta da Wagnum

Hello Steve,
We hope you are well today.



It has been such challenging times for post offices and businesses and you probably know it. Victoria and New South Wales, where our warehouses operate in Australia, have been in tough lockdown for more than a month, which has been severely impacting our business. On top of that, Australia Post has been working understaffed and frequently stops parcel collection to decrease the flow, delaying the deliveries even more.


Our team has been in touch with Australia Post daily in order to get our parcels delivered as soon as possible.

We understand your frustration as a customer. We not only are very sorry about that but also and, most importantly, we are working incredibly hard to overcome all challenges. We offered you a replacement to be sent via Express Post free of shipping cost and sent it on the next day.

Your replacement seems to be with Australia Post as yet, even though it was picked up on time. To compensate you for this delay, we already issued a FULL REFUND of your order on the 6th of OCTOBER.

Enjoy your massage gun!

Avaliado com 5 de um total de 5 estrelas

Shiatsu massager

Have only just received my Shiatsu massager, but very happy with it. Good stimulating massage, even an attachment for use in the car. Wasn't sure what this was, so sent them an email. They responded within a few hours, explained everything, and asked if they be of any more help. Was kept informed of delivery status right from when order was processed. Excellent customer service

4 de outubro de 2021
Avaliação não solicitada
logotipo da Wagnum

Resposta da Wagnum

Many thanks Chris for taking the time to review us. We are really happy that you are pleased with our service and products.

Best wishes, Body Massager Team.

Avaliado com 5 de um total de 5 estrelas

Amazing product

Love my new resistance bands! It has been very helpful in times of lockdown! Product came well packaged and it didn't take long to arrive. Company sent me updates about my parcel which I appreciated.
Happy with the experience and definitely recommend!

4 de outubro de 2021
Avaliação não solicitada
logotipo da Wagnum

Resposta da Wagnum

Many thanks for taking the time to review us. We are really happy that you are pleased with our service and products.

Best wishes, Body Massager Team.

Avaliado com 5 de um total de 5 estrelas

What a nice surprise!!!

I bought one massage gun and have no regrets! I hope to try more new products soon. Great service guys!

3 de outubro de 2021
Avaliação não solicitada
logotipo da Wagnum

Resposta da Wagnum

Many thanks Guerino for taking the time to review us. We are really happy that you are pleased with our service and products.

Best wishes, Body Massager Team.

Avaliado com 5 de um total de 5 estrelas

Perfectt

I order this professional massage gun fabulous arrived to day and used today helped ease the pain, love it didn't take long to arrive, would highly recommend this product and company. Thank you!!

3 de outubro de 2021
Avaliação não solicitada
logotipo da Wagnum

Resposta da Wagnum

Many thanks Jonathan for taking the time to review us. We are really happy that you are pleased with our service and products.

Best wishes, Body Massager Team.

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