Nonostante il servizio dedicato ai clienti sia solo in inglese, gli operatori sono gentili e disposti a venirti incontro. Purtroppo si affidano a compagnie di spedizione tipo evri che per quale moti... Ver mais
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Veja o que dizem as avaliações
I had a small problem with my preorder of one of the battle forces boxes delivery ( I'm from Mexico) when Hannah came to my help. She did not only provided excellent service but she also owned my sit... Ver mais
I’ve had an account with Games Workshop, now Warhammer for years now. I’ve never had a lost package. I’ve always received my package on time or ahead of schedule which is wonderful. The website flows... Ver mais
Just awful, items that seem to be in stock are out of stock when you want to pay and if youre not from the uk you have to change the language or you cant buy anything 👎
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
More than fifty years old, Games Workshop is the largest and most successful hobby miniatures company in the world. With nearly six-hundred official Warhammer stores worldwide, and a webstore that ships across the globe, we take pride in our service and we’ll do our level best to make sure you’re getting the most from our products.
Informações de contato
Reino Unido
- uk.custserv@gwplc.com
- warhammer.com
3,9
Muito Bom
420 avaliações
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Sorting out a gift voucher over email
Sorting out a gift voucher over email, and the whole experience was refreshingly simple. The whole team that helped was great. Thank you.
14 de janeiro de 2026
Avaliação não solicitada
Resposta de Warhammer
Hello Daniel,
Thank you for your Trustpilot review.
We are delighted that you found the gift voucher purchase process simple, and that our Customer Service team provided the support you needed!
If we can be of any further assistance, please please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Best regards,
Great customer service and…
Great customer service and communication, I am very happy with the experience
14 de janeiro de 2026
Avaliação não solicitada
Resposta de Warhammer
Hello Guillermo,
Thank you for your Trustpilot review.
It’s wonderful to hear you had a great experience with our customer service team!
If we can be of any further assistance, please please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Best regards,
Received a gift which had a small…
Received a gift which had a small defect and customer support had no qualms replacing it. Really impressed and happy with speed, professionalism and care.
12 de janeiro de 2026
Avaliação não solicitada
Resposta de Warhammer
Hello,
Thank you for your Trustpilot review.
We are thrilled to hear that your experience with our Customer Service team was a positive one! We pride ourselves on excellent customer support, and we are glad to hear that this was the case for you too.
If we can be of any further assistance, please please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Best regards,
I have yet had an issue with ordering…
I have yet had an issue with ordering or receiving my orders. Thanks for a great experience.
13 de janeiro de 2026
Avaliação não solicitada
Resposta de Warhammer
Hello Scott,
We appreciate you taking the time to leave a review.
It is wonderful to hear that you found our website easy to use and had a positive experience with us.
If we can be of any further support with your online order, or with a query you may have, please let us know at custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Kind regards,
The site is quite complete but need some more "love"
The site is quite complete and functional, generally it is possible to search for things intuitively, it has some efficiency problems and often crashes, forcing you to reload the page (which is always not advisable, especially during the purchase phase). There are also some problems related to localization, for example, in the shopping cart if the page is in Italian the payment method selection button is sometimes in different languages, such as French, which would deserve better testing, or in the voucher section, you can redeem them but those already redeemed or already used are not displayed and having no references, but only a blank page. If you try to redeem a code again, it says that it has already been redeemed but there is no evidence of this (especially knowing if it has already been used or not) and you only understand this during the purchase phase because you can find it again to be able to tick to be used, given that there is a voucher section, it would be convenient to be able to already see the active (or used) voucher in this section, before getting to the actual payment for an item.
13 de janeiro de 2026
Avaliação não solicitada
Resposta de Warhammer
Hello Lorenzo,
Thank you very much for taking the time to write this Trustpilot review.
We truly value your feedback, and to ensure our developers can look into the points you have raised, could we kindly ask you to send through some screenshots and further examples of what you have described to uk.custserv@gwplc.com with the subject "Trustpilot Response"?
Once your email has been received we will make sure this is passed onto the relevant team to review.
We hope you have a wonderful rest of the day!
Kind regards,
Warhammer store, the district
Store staff were very friendly, helpful, and enthusiastic. There was a good selection across the store, and making both online and instore purchases was fairly easy and straightforward (despite complications of my own unintended making)
All in all 0/10 for warding away chaos, iron within iron without
10 de janeiro de 2026
Avaliação não solicitada
Resposta de Warhammer
Hello Kayeden,
Thank you for your Trustpilot review.
We are thrilled to hear that you had a great experience within one of our Warhammer stores! Our team members are genuinely enthusiastic about helping, and we're delighted they made your visit a positive one. We have also made sure to pass your feedback onto the relevant people!
If we can ever be of support with an online order or a query you may have, please let us know at custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Kind regards,
Website is functioning better, prices are ridiculous.
This my latest purchase (the new Titus books) after approximately 10 years in the hobby. Website seems to be better handling pre order volumes and doesn't get bogged down. The reason I took some stars down is Games workshop is having a laugh with some of these prices. You can make a website function better but your product prices are getting ridiculous. I’ve watched my beloved crisis suits shoot up to around $80 dollars in just that short decade. Thats not because of inflation, thats greed.
10 de janeiro de 2026
Avaliação não solicitada
Resposta de Warhammer
Hello Patrick,
Thank you for your Trustpilot review.
We greatly appreciate your feedback regarding your latest purchase, and we are glad to hear that you had an easy time using the website for your pre-order!
If we can ever be of support with an online order or query, please let us know at custserv@gwplc.com and we will be happy to help.
Have a wonderful rest of the day!
Kind regards,
Resposta de Warhammer
Hello,
Thank you very much for your Trustpilot review.
We greatly appreciate your feedback regarding our products!
If we can ever be of support with an online order or query, please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a wonderful rest of the day!
Kind regards,
Enough is Enough
Still getting robbed and extorted by scalpers who can still buy dozens of copies of every limited release just so they can force us to buy at an up to 300% mark up on ebay. Games workshop continues to do nothing about it as long as they get their cash and they're stocks go up. And that's to say nothing of the glitchy, counter-intuitive website, the poor customer service, or that every book still gets mailed with no reasonable protection and (always) arrives with damaged covers and bent corners. As long as they continue to treat their consumers this way and still get our money, they're never gonna change. Do yourself (and the Warhammer community) a favor, get a 3D printer and a large thumb drive. F*** Gameswork shop. This is why you'll never be as big as Marvel.
11 de janeiro de 2026
Avaliação não solicitada
Super easy to set up an account
Super easy to set up an account, to navigate the website, and to place an order. When my husband ordered off of this site previously the shipping time was quick.
10 de janeiro de 2026
Avaliação não solicitada
Resposta de Warhammer
Hello Jan,
Thank you for your Trustpilot review.
We sincerely appreciate your feedback regarding ease of use when ordering and creating an account with us!
If you need any further support with your order, or if you have any questions, please let us know at custserv@gwplc.com and we will be happy to help.
Have a wonderful rest of the day!
Kind regards,
Disappointed with how the preorders I…
Disappointed with how the preorders I put in my cart got “sold out” only after I click purchase.
10 de janeiro de 2026
Avaliação não solicitada
Resposta de Warhammer
Hello Austin,
Thank you for your Trustpilot review.
We greatly appreciate your feedback regarding your pre-order experience.
If you need any further support with an online order, or a query you may have, please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a wonderful rest of the day!
Kind regards,
Lost out on a limited collectors…
Lost out on a limited collectors edition of 500 worlds books due to their website being unstable and not letting me log in or complete my purchase even though I had the item in my cart. Ended up buying the normal version!
10 de janeiro de 2026
Avaliação não solicitada
Resposta de Warhammer
Hello Frederik,
Thank you for your Trustpilot review.
We greatly appreciate your feedback regarding your pre-order experience.
If you need any further support with your order, please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a wonderful rest of the day!
Kind regards,
Awful support
Awful support. I didn’t remember my password for my Warhammer account, so I wanted to reset it. I didn’t get any password reset email in my mailbox or spam folder. I tried reaching customer support, telling them my issue, and they said that after I gave them the date of birth used on the account, they could reset it for me. I gave it to them, and they gave me a one-time link for a newly generated password. Surprise — the password didn’t work on my account. So I messaged support again, and they asked me for the date of birth used on the account. I gave them the exact one that I gave to the first support, and they told me it was an incorrect date and year. I said that I had messaged support before, giving this same date, and they had no issue. I even pasted a picture of our conversation, and they told me they cannot do anything about it. Horrible experience. I cannot even use my own email for an account or reset the password.
5 de janeiro de 2026
Avaliação não solicitada
Resposta de Warhammer
Hello,
Thank you for taking the time to share your feedback with us on Trustpilot.
We truly value your comments regarding your experience and have forwarded this to the appropriate teams.
Have a wonderful rest of the day.
Kind regards,
Resposta de Warhammer
Hello Alejandro,
Thank you for your Trustpilot review.
The Emperor approves this message!
If you need any further support with an online order, or if you have any questions, please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a wonderful rest of the day!
Kind regards,
Great customer service
First time ordering from them as new to the hobby , delivery was insanely quick , and a minor issue with what I ordered and customer service responded straight away and got issue resolved with no fuss , Couldn’t be happier and will definitely be ordering again and again !
8 de janeiro de 2026
Avaliação não solicitada
Resposta de Warhammer
Hello Simon,
Thank you for your Trustpilot review.
We are really happy to hear that you had a great experience when shopping with us, as well as with getting your order query resolved by our customer service team!
If you need any further support with an online order, or if you have any questions, please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a wonderful rest of the day!
Kind regards,
Great Customer Service
Many thanks to Dan K who answered my question promptly, and provided a direct link to the product I was inquiring about.
6 de janeiro de 2026
Avaliação não solicitada
Resposta de Warhammer
Hello Kelly,
Thank you for your Trustpilot review.
We are glad to hear that Dan was able to support you with your product query when you got in contact with us!
If you need any further support with your online order, or if you have any queries, please let us know at custserv@gwplc.com and we will be happy to help.
Have a wonderful rest of the day!
Kind regards,
Warhammer.com is generally a great…
Warhammer.com is generally a great website and store. Lately they have changed their website, which I liked the old one better in some ways, but they have fixed a few bugs so it isn't terrible.
6 de janeiro de 2026
Avaliação não solicitada
Resposta de Warhammer
Hello Brandon,
Thank you for your Trustpilot review.
We are glad to hear that you have enjoyed some of the changes and updates to the webstore. If you would like to provide any further feedback, we would love to hear it!
You are welcome to send this to uk.custserv@gwplc.com and we will be happy to pass that on to the relevant teams to look into.
Have a wonderful rest of the day!
Best regards,
Discontinued after purchase
Even though I was quickly provided with a full refund, the item that I ordered through a store was apparently marked as discontinued even after I purchased it with a voucher - a clear as day consumer rights violation! Be extremely careful as it isn't clear what they have in stock!
29 de dezembro de 2025
Avaliação não solicitada
Resposta de Warhammer
Hello,
Thank you for your Trustpilot review.
We would be more than happy to look into what may have occurred here.
If you would kindly contact us via uk.custserv@gwplc.com with the subject "Trustpilot Response", this will help locate your email easily.
Please also provide confirmation of what product you are describing, as well as further information as to the voucher that was used, and we will look into this further for you.
Have a wonderful rest of the day.
Kind regards,
I love the game but not the stock.
I love the game, models and the stock for black Templars and Orks is pretty good. However when I tried to order some Tau for a new army it went out of stock in my cart and there is no notice of when it might come back.
5 de janeiro de 2026
Avaliação não solicitada
Resposta de Warhammer
Hello Leo,
Thank you for your Trustpilot review.
If you haven't already done so, you are welcome to add yourself to the stock notification email on the product page! This will notify you when the product becomes available again in the warehouse.
If you are unable to locate this on the product page, please get in touch with us at uk.custserv@gwplc.com with the subject "Trustpilot Response".
Please also provide the name of the product you are enquiring about and a screenshot of what you currently see. We will be more than happy to look into this for you!
Have a wonderful rest of the day.
Kind regards,
Slow and Expensive, Awful Storefront
I made this purchase because Games Workshop sent me a money-off voucher. Otherwise I would not have done so.
Overall, it's frustrating to buy Warhammer products from the Warhammer official store. The problems fall into 3 main categories:
(1) The webstore. It's awful to navigate and find what you're looking for. This is a well-known issue, and this official store is far harder to use than 3rd party hobby stores which sell the same products much more easily. This order encountered numerous errors when attempting to enter payment information where the "billing address" section kept locking out and disallowing text entry. It took me almost half an hour from first entering checkout to completing the transaction.
(2) The prices. This is also well known, but Games Workshop charge significantly more for Warhammer products than any other retailer. You will pay on average 15% less by buying one of their products from someone else such as Wayland, Element or an independent hobby store.
(3) Delivery. You can either pay for delivery to your home, or have free delivery to a Warhammer retail store (note: not a store that stocks Warhammer products, but a branded Warhammer store). This takes a quoted six working days. Order on a weekend and it's a coinflip as to whether it will arrive by the following weekend. In this era of Amazon next day delivery, or competitors offering 48-hour delivery (free if you meet a value threshold - Wayland games offer free delivery on orders over £20 for example), this is ludicrously slow.
In summary - you can get the same product cheaper, faster, and more easily by not buying from Warhammer directly.
4 de janeiro de 2026
Avaliação não solicitada
Resposta de Warhammer
Hello Mike,
Thank you for your Trustpilot review.
We greatly appreciate your feedback on the experience you have had when shopping with us.
If you would like to provide some further examples of the navigation issues you have experienced, we would be keen to know more and ensure this is raised with the relevant teams to help improve!
Please could you provide some further information to uk.custserv@gwplc.com with the subject "Trustpilot Response". We would need some examples of what has occurred, or specific items this may have occurred with so that this can be looked into further.
Rest assured you have our full support with this.
Have a wonderful rest of the day.
Kind regards,
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