Nonostante il servizio dedicato ai clienti sia solo in inglese, gli operatori sono gentili e disposti a venirti incontro. Purtroppo si affidano a compagnie di spedizione tipo evri che per quale moti... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I had a small problem with my preorder of one of the battle forces boxes delivery ( I'm from Mexico) when Hannah came to my help. She did not only provided excellent service but she also owned my sit... Ver mais
I’ve had an account with Games Workshop, now Warhammer for years now. I’ve never had a lost package. I’ve always received my package on time or ahead of schedule which is wonderful. The website flows... Ver mais
Just awful, items that seem to be in stock are out of stock when you want to pay and if youre not from the uk you have to change the language or you cant buy anything 👎
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
More than fifty years old, Games Workshop is the largest and most successful hobby miniatures company in the world. With nearly six-hundred official Warhammer stores worldwide, and a webstore that ships across the globe, we take pride in our service and we’ll do our level best to make sure you’re getting the most from our products.
Informações de contato
Reino Unido
- uk.custserv@gwplc.com
- warhammer.com
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Achat facile et rapide
Achat facile et rapide
Je recommande
Do you want me to buy from you?
I entered my name, number and city several times, I didn't realise it only searched if you put the full address of the store in. I am very disappointed, and I will think twice before ordering online with you again. And now I have to jump thru too many hoops to leave a comment, NOT GOOD ENOUGH!!!
Very helpful
I made a purchase that I shortly after regretted, Games Workshop were really helpful and gave me a full refund without any issue. Really nice company.
I was only missing a singular part and…
I was only missing a singular part and within a few hours I not only had a response but they sent me an entirely new set
Pode usar a ajuda de IA para as respostasVer mais
Redeemed a voucher for the order to be cancelled
UPDATED REVIEW: GW Customer service escalated to higher up and resolved the issue, annoying to have to go through it in the first place but appreciated that it got resolved!
Redeemed a voucher, all went through fine, waited several days for no delivery, looked in my account only to find the order had glitched and no order was placed, went to reorder the item with the same voucher which went through with an order number and success message, to then have the order immediately refunded, customer support refused to honour the voucher although it was redeemed in date on the first order, supplied screenshots of the voucher in use but Games workshop really couldnt care less about their customer, if it hurts their bottom line then you DO NOT exist to them, a true example of a greedy company ONLY interested in money and not the people who make it for them

Resposta de Warhammer
Passion
Passion, history of tabletop fantasy wargames, masters of painting miniatures. This website is perfect for the easy way to order, to aknowlege all the core infos about Gamesworkshop and Warhammer brand. I ordered a lor of minis here, never had problems. And if i would ever have any, i am pretty sure the assistance will be quick and efficent.
Commande faite en magasin
Commande faite en magasin, comme toujours ils sont à l'écoute, donnent de bons conseils autant en peinture qu'en armée.
Bin immer voll zu frieden und bin froh…
Bin immer voll zu frieden und bin froh das ich so ein schönes Hobby gefunden habe
Fast and efficient.
Consistent excellent service for 26 years straight
In 26 years I only required customer service a handful of times and each time was a great experience. I am treated as a person, by a person. The communication and offered solution are always superb as well as the assistance offered in getting to that solution. Games Workshop has come a long way from the corporate, ivory tower management it used to be. There is still room for improvement, but not in the customer service. That is absolutely peak!
Lots of pop-ups
Lots of pop-ups, or was my browser having a spat. Didn't want to do this but it offered to keep the chaos at bay.
Expensive :/
Expensive :/
Like bru i didnt buy any models but 43.50 for 1 guy seriously?
2 1/2
Absolutely stand out response time.
Absolutely stand out response time.
Leeanne helped me with my issue in just a matter of minutes.
Honestly the only thing to complain…
Honestly the only thing to complain about is wishing they had comics for lore or dedicated graphic novels for each chapters / factions available for dummies. I have just started to enjoy Warhammer 40k and I do not have any figures!
Yet...
Always fast and easy great to deal with
Always recieve great service
Always recieve great service. Orders have always turned up on time and correct.
Amazing
Amazing, they didn’t have what I wanted in store but the store worker helped me order it online in no time. Also was very friendly and welcoming. 100% recommend
Higher than a discount merchant but better care
The prices through games workshop maybe a little higher than going through some of the discount retailers but never once has anything I have ordered has been damaged they they all game in perfect condition. I did receive one item a wave serpent that was missing a window I had told them about through customer service and they sent not just the missing cockpit window but full wave serpent kit I was only expecting the window that was such astounding customer service I really can't complain about the higher prices because it comes with the guarantee that your items are covered and that's great business
I don't use the webstore often
I don't use the webstore often, but when I have done,it's been quick and easy to navigate.
Une référence en matière de wargame
Site en ligne accessible et facile de navigation. Produits de très belle qualité. Bonne réactivité en cas de questions/demandes. Échanges en français malgré l'entreprise anglaise, c'est appréciable.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.







