Edward was professional and efficient. This was a standard service which replaced all worn parts feels back to new

After spending a considerable amount of money on a ‘high end product’ I’m afraid the customer service has been completely the opposite. After reporting an issue in November 2025, spending over £1000 on maintenance and parts, it is now March 2026 and my Wattbike is still not functioning correctly. At times, I have waited over 3 weeks to get a response from the Wattbike team. Having been a real advocate of the bikes for some time, I’m afraid my confidence in the company has been completely lost and I now wouldn’t recommend them. If/when my bike is fixed, I’m seriously considering selling it as I wouldn’t want to go through this process again

Edward (technician) visited to investigate the noise from the bike - knew what it was straight away and resolved quickly! Friendly and gave good advice, so pleased I chose buy a Wattbike with great support!

Had my wattbike atom since 2021. First time getting it serviced after a recent house move. booking was easy and got offered a visit within a few weeks.

Very happy with how thorough the process was and bike runs really smoothly now.

Updated to 3 Stars :Since had a phone call from Customer service very polite Lady explaining the challenges etc and listened to my frustration

2 Months waiting for a service was the first response i got from the engineer when he sent me a message for 12th May: i messaged back to say do you mean March, , eventually got one planned in for 13th April even then that was a challenge too . I have had a few services from Wattbike in the past and have a PRO and A atom so was really disappointed of this service , but they are happy to take the money first, lets just hope this is a one off experience and other customers don't have to wait so long

Edward was excellent. Great service

Successfully arranged for wsttbike

Booked a service because my Wattbike lost the ability to regulate the load. Edward the engineer called to set a date and called again on the day with an ETA which allowed me to get a walk with our dog. Edward then did a service, replaced some parts and the chain then tested everything before he left. Very pleased with service and definitely value for money.

Good communication, Booked service, engineer called with ETA, arrived on time, work carried out without fuss.

Since purchasing I have had nothing but issues with pairing the gears.When they do pair they unpair after a ride so in all this has been a dissapointing and expensive mistake.

Steve Kitchin, the Wattbike service engineer provided excellent service. He was friendly and knowledgeable and gave my bike an excellent service. Thanks

Excellent service and very knowledgeable

Great service from Edward - bike all serviced and we solved some of the difficult issues we've had with the Atom!

Hope to order some arm rest pads soon to finish her off.

The engineer called to let us know he was half an hour away, was able to diagnose the fault, he replaced the faulty sensors chain, and checked our bike over. He made sure our bike was in perfect working order before he left.
Excellent service thank you.

Edward the engineer turned up when expected and was very efficient with the service. Explained lots about what he was doing so I understood the work being carried out. Did think I might do the service myself in future but will stick with getting the professionals put

The engineer that came to visit my house (Edward) was brilliant on time showed and explained all the work he was doing, which was part of the service I paid for and he was done in less than half an hour gave me his details in case I need to contact him in the unlikely event there are any other issues with the repairs he done. Will definitely use him again.

Bought a grade A refurbished Atom v2 and some accessories. Had immediate contact from customer support saying there had been a mix up and grade A wasn’t available. They sorted me a grade B very quickly, reduced the price and knocked off the cost of the Wattbike mat as a gesture of goodwill. All now received via couriers - excellent experience and functioning well. Happy with grade B at the better price. Impressive piece of kit. Highly recommend

Can’t fault the service from start to finish.
My initial enquiry with the customer service department was dealt with quickly and efficiently.
My service engineer, Edward, was extremely helpful and went the extra mile in arranging a suitable date for the service. On the day he contacted me with an ETA and arrived bang on time, was very professional, answered all my questions and completed the service efficiently.
Well done Wattbike.

Efficient and friendly service.

My Wattbike atom gave up with an electrical fault, I sent it back to them for a service (really expensive). They promised me a replacement bike while it was away, never turned up. Then they sent me my bike back and it was completely unusable!! If you turned the crank it sounded like there was a bag of bolts inside the working. Eventually got a guy to come to take a look and someone at Wattbike had inserted the wrong length screw that was grinding on the flywheel. It’s AMAZING that no-one at Wattbike actually checked whether it was working having charged my hundreds of pounds for a “service”. Surely a service involves making sure it works. I’ve basically given up on the product, I’ll stick to my turbo. Might work for gyms with loads of money and bikes, but it doesn’t really work for home use. Atrocious service.