Resposta da Wattbike

Há 12 horas

Hi TY,

We're so glad to hear that arranging your service was easy and that we were able to get your bike back to full speed efficiently. We appreciate your positive feedback!

Happy Cycling!
Team Wattbike

Resposta da Wattbike

Há 12 horas

Hi Alex,

We're thrilled to hear that our bikes are excellent for performance at your club! It's wonderful to know that our service and support team has made such a positive impression. We truly appreciate your feedback.

Happy Cycling!
Team Wattbike

Resposta da Wattbike

Há 2 dias

Hi Andy,

We're so glad to hear you're enjoying the bike's quality and smooth performance for your fitness journey! Thank you for sharing your positive feedback.

Happy Cycling!
Team Wattbike

Resposta da Wattbike

Há 2 dias

Hi Tom,

I'm really sorry to read about your experience.

I've looked into your order and can see that it took much longer for the fan to be dispatched and delivered than we had originally advised. I completely understand your frustration, particularly as we didn't communicate the delay with you.

I've already tried to contact you by phone and have also sent you an email, as I'd like the opportunity to apologise personally and put things right. I've also shared your feedback with our Website and Parts teams so we can improve how we communicate stock issues in the future.

I hope to hear from you soon.

Kind regards,
Charlotte

Resposta da Wattbike

Há 2 dias

Hi Brian,

Thanks for taking the time to leave your review.

I’m sorry to hear about the noise and vibration you’re experiencing with your bike, especially as you’re happy with the fit and feel. That definitely isn’t what we want you to be dealing with.

I’ve tried giving you a call and left a voicemail, as we’d really like to get this sorted for you. If you’re open to it, we can run through a few simple checks together to pinpoint what’s causing the issue and get it resolved.

Hope to speak soon.

Kind regards,
Charlotte

Resposta da Wattbike

Há 2 dias

Hi Jason,

Thank you for taking the time to leave your review. I'm sorry that your experience didn't meet the standards we aim to provide.

Firstly, I'd like to apologise for the error made by our AI assistant, which incorrectly confirmed a collection date that hadn't been booked. I completely understand how frustrating this was, especially after you had arranged to be at home. Once I became aware of the issue, I personally arranged for the bike to be collected the following week.

Unfortunately, because the bike had already been packaged up ready for collection following the AI error, I wasn't able to carry out our usual troubleshooting with you beforehand. We always try to diagnose issues remotely where possible and are transparent throughout our fault-finding process to ensure we reach the fairest outcome for our customers.

Once the bike was returned to us and tested by our technicians, we identified a genuine fault. As a result, we refunded you in full, rather than applying our standard return charge for non-faulty products.

I'm sorry that your experience fell short, but I do appreciate you taking the time to share your feedback, as it helps us continue improving both our service and our AI processes

Please let me know if I can be of any more assistance.

Kind Regards,
Charlotte

Resposta da Wattbike

Há 2 dias

Hi BR,

Thanks for taking the time to leave your feedback.

I’m glad to hear you think the Proton system is pretty good overall. I’m sorry to hear the drivetrain didn’t feel as responsive as others you’ve used and that it felt a little slow at times — that’s really useful to understand how it came across for you.

If you’d like, we’d be happy to look into your setup with you to make sure everything is performing as it should.

Kind regards,
Team Wattbike

Resposta da Wattbike

Há 2 dias

Hi Tom,

We're happy to hear we could assist you with the spare part for your Atom. We appreciate your kind words about our responsiveness and helpfulness.

Happy Cycling!
Team Wattbike

Resposta da Wattbike

Há 2 dias

Hi Jeff,

We are so pleased to hear about your excellent experience with the recent service for your equipment. It is wonderful to know that the technician provided such a thorough and knowledgeable service, exceeding your expectations. I have personally passed on your feedback and they were really pleased, so thank you for sharing.

Happy Cycling!
Team Wattbike

Resposta da Wattbike

29 de jun. de 2026

Hi Darren,

We're so glad to hear your bike feels new again after its service! It's wonderful to know our team provided excellent customer service and that you're very pleased. Thank you for your kind words.

Happy Cycling!
Team Wattbike

Resposta da Wattbike

26 de jun. de 2026

Hi K,

We're so happy your Wattbike Atom Gen 2 feels new again after its service. We appreciate your kind words!

Happy Cycling!
Team Wattbike

Resposta da Wattbike

26 de jun. de 2026

Hi Mr Nicholson,

We're so glad to hear your Wattbike service was worthwhile and made it feel like new! Thank you for your positive feedback.

Happy Cycling!
Team Wattbike

Resposta da Wattbike

26 de jun. de 2026

Hi Phil,

We're so glad you had a positive experience with our service and communication!

Happy Cycling!
Team Wattbike

Resposta da Wattbike

24 de jun. de 2026

Hi Adam

We are so glad to hear you are enjoying the Proton bike's quality, durability, reliability, and performance. Thank you for your wonderful feedback!

Happy Cycling!
Team Wattbike

Resposta da Wattbike

Publicado em 26 de jun. de 2026

Hi Kenny,

Thank you for taking the time to leave your feedback, and I’m very sorry for the inconvenience you’ve experienced.

I did speak with you on the phone, and I’m glad we were able to get everything resolved. I can confirm that the replacement parts have now been fitted and your bike is fully working again.

There was a miscommunication around the follow-up appointment. This was booked in with your wife once the parts had arrived, however we should also have confirmed this with you directly in writing. That would have avoided the uncertainty and frustration caused, and I’m sorry that didn’t happen on this occasion.

Thank you for your patience while we got this sorted, and again for bearing with us through the process.

We have also arranged a gesture of goodwill to apologise for the inconvenience caused.

Kindest Regards,
Charlotte

Resposta da Wattbike

26 de jun. de 2026

Hi Keith,

Thank you for taking the time to leave a review and for sharing your feedback.

I appreciate your comparison, and I completely understand why the cost of a Wattbike service may initially seem high when compared with servicing a road bike.

I did try to give you a call to discuss this further and left you a voicemail, as I wanted the opportunity to explain what is included within our service.

During a Wattbike service, our specially trained engineers carry out a comprehensive inspection of the bike and replace all moving wear-and-tear components as standard. Our engineers receive in-house training specifically on Wattbike products to ensure that the bike continues to perform accurately and reliably.

The service cost also includes the engineer travelling to your home, meaning you do not have the inconvenience of transporting the Wattbike elsewhere for servicing. We appreciate that this convenience is an important consideration for many customers.

That said, we do appreciate your feedback regarding the cost of servicing, and we will ensure it is passed on internally.

Thank you again for taking the time to speak with us, and if you would like to discuss this further, please do get back in touch.

Resposta da Wattbike

24 de jun. de 2026

Hi Belinda,

We are so happy to hear you had such a positive experience with our service! We truly appreciate your kind words and recommendation.

Happy Cycling!
Team Wattbike

Resposta da Wattbike

24 de jun. de 2026

Hi Tom,

We're so pleased to hear you've had such a positive long-term experience with our bikes and our servicing. It's wonderful to know the thorough service kept your bike in top condition. Thank you for your kind words!

Happy Cycling!
Team Wattbike

Resposta da Wattbike

26 de jun. de 2026

Hi Dominic,

Thank you for taking the time to leave a review. I'm sorry to hear that you were disappointed with your experience.

Our Customer Support team is a small, UK-based team located at our Nottingham headquarters. Response times can vary depending on seasonal demand and staff availability, as all of our support staff are trained in-house to ensure they have the specialist knowledge required to support our products.

Having reviewed your case, I can see that we responded to your enquiries within our published service levels. It is also worth noting that sending additional replies to an existing ticket before a member of the team has responded can sometimes move the ticket back in the queue, which may affect when it is picked up.

It was good to speak with you on the phone recently, and I hope that we were able to address your concerns and provide a satisfactory resolution. If there is anything further that you need, please don't hesitate to get back in touch.

Thank you again for your feedback.