Was tasked with setting up a new computer and needed some support from wavenet. Many thanks to Lorna Soares who made the process fluent for me and helped set up everything I needed with efficiency wh... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
We needed help with some programing (Outlook etc) and our security. Dave Rogers jumped in and resolved quickly. Wavenet have helped with many tasks over our time with them and always a positive reso... Ver mais
A empresa respondeu
Emus made onboarding with Wavenet through my company's WiFi super straightforward. He replied to my initial email within 5 minutes and I was logged in within another 5. Very easy.
A empresa respondeu
Emus Omamogho was helpful, quick, and managed to set us up with the tech solution that we needed when we were under significant time constraints, working with editors in different time zones. He cam... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Wavenet is a respected, multi-award-winning provider of telecoms and technology solutions to thousands of businesses and enterprises across the UK. We help to make your Business Brilliant.
Informações de contato
One Central Boulevard, Blythe Valley Park, B90 8BG, Solihull, Reino Unido
- 0333 234 0011
- contact@wavenet.co.uk
- wavenetuk.com
4,8
Excelente
3 mil avaliações
Respondeu a 73% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Overpriced and under serviced.
They charged me £135/month for broadband. Vodafone only charges £25/month. Then when I wanted to cancel they said I was in a contract and had to wait a year. I waited a year, switched suppliers and they are still taking money out of my account. Absolute crime.
22 de maio de 2026
Avaliação não solicitada
Setting up a new desktop
Was tasked with setting up a new computer and needed some support from wavenet. Many thanks to Lorna Soares who made the process fluent for me and helped set up everything I needed with efficiency whilst also answering any technical questions which could help me further down the line :)
21 de maio de 2026
Avaliação não solicitada
Resposta da Wavenet Limited
Thank you for your lovely feedback Elliot, we’re so glad Lorna could make the setup smooth and support you along the way.
We really appreciate your comments!
Emus was very helpful and professional
Emus was very helpful and professional. Knowledgeable and easy to talk to.
20 de maio de 2026
Avaliação não solicitada
Resposta da Wavenet Limited
Thank you for your kind comments Diana, we’re really pleased to hear you found the service helpful and easy to work with.
Emus made onboarding with Wavenet…
Emus made onboarding with Wavenet through my company's WiFi super straightforward. He replied to my initial email within 5 minutes and I was logged in within another 5. Very easy.
19 de maio de 2026
Avaliação não solicitada
Resposta da Wavenet Limited
Thanks for your kind feedback Marcus, we’re really glad to hear onboarding was quick and straightforward for you.
We appreciate your support and are always here if you need anything.
Emus Omamogho provided us with amazing…
Emus Omamogho provided us with amazing fast service for our company today. Can always contact him and he will get the job done!
18 de maio de 2026
Avaliação não solicitada
Resposta da Wavenet Limited
Thanks so much for your kind words Nitai, we’re really glad Emus could help and that everything ran smoothly.
We appreciate your support!
Really speedy response
Really speedy response, great serivce provided by David McCree.
18 de maio de 2026
Avaliação não solicitada
Resposta da Wavenet Limited
Thank you so much for leaving a review Josh, I'm so glad David was able to help and that your pleased with the service
Nathan Stevens sorted our issue with…
Nathan Stevens sorted our issue with the VPN client which had been causing us on going issues.
15 de maio de 2026
Avaliação não solicitada
Resposta da Wavenet Limited
I'm so glad Nathan was able to resolve the issue for you, thank you for taking the time to leave a review Rob, its truly appreciated!
Amazing service
Kishor Gohil provided us brilliant service!
14 de maio de 2026
Avaliação não solicitada
Resposta da Wavenet Limited
We appreciate your kind words She, We're truly grateful that you have taken the time to leave your post.
Great customer service
Great customer service. Very attentive and responsive. Five stars for our account manager Emus.
13 de maio de 2026
Avaliação não solicitada
Resposta da Wavenet Limited
Thank you for your review Dave. Truly grateful for your post.
Emus Omamogho was very helpful in…
Emus Omamogho was very helpful in helping me get set-up on the Wifi.
13 de maio de 2026
Avaliação não solicitada
Resposta da Wavenet Limited
We're so grateful to you for taking the time to post a review, thank you!
Great resolve! Thank you
We needed help with some programing (Outlook etc) and our security. Dave Rogers jumped in and resolved quickly.
Wavenet have helped with many tasks over our time with them and always a positive resolve - recommended. Thank you!
13 de maio de 2026
Avaliação não solicitada
Resposta da Wavenet Limited
Thank you for your great review Cheryll.
We’re pleased to hear Dave was able to resolve everything quickly, and it’s fantastic to know you’ve consistently had positive experiences with Wavenet. Your recommendation is truly appreciated!
Query was resolved quickly & efficiently
Our query was resolved quickly and efficiently and the technician (Reece Frendo) kept us updated every step with what was happening. Thank you
11 de maio de 2026
Avaliação não solicitada
Resposta da Wavenet Limited
hank you for your great review Steven.
We’re really pleased to hear that your query was resolved quickly and efficiently, and that Reece kept you informed every step of the way. Providing clear communication alongside effective support is something we pride ourselves on.
Your feedback is truly appreciated, and we’ll be sure to pass your kind words on to Reece!
Thanks again for taking the time to share your experience.
Incredible Support
Nathan Stevens has been incredibly helpful with our company’s IT issues. He successfully resolved an ongoing problem that several others had been unable to fix despite multiple attempts. Thanks to his expertise and persistence, I’ve been able to work from home smoothly without the usual stress, frustration, or risk of missing crucial deadlines. His support has made a huge difference and is genuinely appreciated.
7 de maio de 2026
Avaliação não solicitada
Resposta da Wavenet Limited
Thank you so much for your wonderful review Jemma.
We’re absolutely delighted to hear about your positive experience with Nathan. His dedication, expertise, and determination to resolve even the most challenging issues truly make him a valued member of our team. It’s fantastic to know that his support has helped you work from home smoothly and without the usual stress.
We really appreciate you taking the time to share your experience, it means a lot to us. We’ll be sure to pass your kind words on to Nathan!
Thanks again for your support.
Resposta da Wavenet Limited
Thank you so much for your review Joseph , we very much appreciate you taking the time.
Resposta da Wavenet Limited
Thank you for your review , That's great to hear!
Excellent service
Reported an issue to Wavenet and - Lorna picked up the call and dealt with the issue, also notified me when the problem has been resolved.
Excellent service and quick respond.
Well done 🙂
5 de maio de 2026
Avaliação não solicitada
Resposta da Wavenet Limited
Thank you for your post, your feedback is invaluable to us.
Emus is very responsive and helpful.
Emus is very responsive and helpful.
1 de maio de 2026
Avaliação não solicitada
Resposta da Wavenet Limited
Truly grateful for your review Arif, thank you!
Brilliant support
Brilliant support. Reece Frendo logged on remotely and resolved several issues for me. Very helpful and professional as usual - thank you Reece.
1 de maio de 2026
Avaliação não solicitada
Resposta da Wavenet Limited
Thank you Andrew for your generous review, I will pass your comments on to Reece, it means a lot to us
Do not be fooled
I don't know where all these 5 stars are coming from because this is hands down the worst company I have ever had to deal with in my life.
Took them 2 months to reply to an email, did not support when our company phone lines dropped out and we had no phones for over 8 hours of trading.
The list is endless but honestly, do not believe the 5 stars, and avoid this company.
30 de abril de 2026
Avaliação não solicitada
Resposta da Wavenet Limited
Hi,
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention.
We’d like to understand more about what happened, so please reach out to us at customer.insight@wavenet.co.uk so we can investigate further.
Thank you for giving us the opportunity to improve.
Kind Regards,
Sebastien
Customer Insights Team
David McCree from Wavenet
David McCree from Wavenet, I contacted directly due to his prior assistance with network issues. Within minutes, David successfully identified and resolved the problem, ensuring my devices were operational. I appreciate the prompt and efficient support provided.
29 de abril de 2026
Avaliação não solicitada
Resposta da Wavenet Limited
Thanks for the fantastic feedback! We’re glad David was able to jump straight in, quickly identify the issue, and get everything back up and running. Prompt, efficient support is what we strive for, and we really appreciate you taking the time to share your experience.
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