Supergood. Avaliações 

562
O TrustScore é 4.5 de um total de 5

4,4

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I love supergood butter collection! I’ve tried all but no.1 and 10 and they’re all so good! I recently ordered 4 different ones and one ended up being out of stock, they instead sent 2 free juices of... Ver mais

Avaliado com 1 de um total de 5 estrelas

Broken items and broken promises to replace these items going on for months. I have used this company for years and been a loyal customer. Getting a hold of customer service is impossible. My last... Ver mais

Avaliado com 5 de um total de 5 estrelas

I'm absolutely loving SuperGood vape juices! A friend introduced me to the brand and I haven't looked back. As a huge fan of bakery flavors, I started with #3 from their Butter range which i quickl... Ver mais

Avaliado com 5 de um total de 5 estrelas

Have had good experiences with most online vape companies, and used 5-6 in the last few years depending on deals & juice availability. My last 3 orders have been from Supergood though and unless... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de cigarros eletrônicos
  2. Fabricante
  3. Loja de vaporizadores

Escrito pela empresa

Hello. We’re Supergood. Supergood began with a friendship and a common goal: to make amazing products and sharing them with the world. We grew over a shared passion for vaping: its story, the flavours, and its ability to bring people together. For us, there’s no better job than creating exceptional, premium-quality products, perfecting how they are made, and sharing it with people we meet. We have flavoured e-liquids to suit all tastes and desires, including our ever-popular dessert range, Butter, and our lip-smacking Cocktail Collection. We love our customers. That’s why, if you sign up to our loyalty scheme, you’ll earn points and get rewarded for the purchases that you make.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

562 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(562)

13 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

no reply to multiple emails asking…

no reply to multiple emails asking about tracking delivery also was ment to be next day delivery , i ordered on thursday and as of now monday still no delivery , the tracking number i finally recieved shows that the item was not even posted until saturday , this company was teally good a couple years ago and responsive but seems standards have slipped , very disappointing.

11 de setembro de 2024
Avaliado com 2 de um total de 5 estrelas

Love the product itself but support is…

Love the product itself but support is awful

I ordered next day delivery early this week and it hadn't come two days later. I emailed support who gave a rubbish response essentially saying it wasn't picked up, and they will make sure it goes out for the following day. I emailed again asking for a refund on my next day delivery fee and did not receive a response.

Here I am on the following day with no tracking information and no response to another email sent. I tried calling twice - no response.

I'm not usually one to go full Karen but this is super frustrating! I ordered well in time to have my vape liquids by the weekend, and now I have to keep paying out for local brands while I wait. I wouldn't be as annoyed if I got a decent response from Support - but oops we forgot lol is not good enough. Feels scammy.

7 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Two orders

Eu delivery problematic. Support working hard.

6 de abril de 2024
logotipo da Supergood.

Resposta da Supergood.

Hello, we received your email this morning. We have replied, let's get this sorted out for you.

Avaliado com 4 de um total de 5 estrelas

Order not always correct

On multiple occasions my order has been wrong, but they have done very well in rectifying this I must say.

However I can't give this 5 stars as I'd prefer to get what I ordered and not have to deal with customer support for their mess-up.

25 de abril de 2024
logotipo da Supergood.

Resposta da Supergood.

Hi Steven,

Thank you for your honest feedback.

We are currently working on streamlining our processes to ensure packing errors are kept to a minimum.

We apologise for any errors made previously but we will always make sure your orders are complete no matter the cost.

Love, Supergood.

Avaliado com 3 de um total de 5 estrelas

Delivery Late

Despite paying for next day delivery it took 3 working days to get to me. Customer service says this can sometimes happen with DPD. If DPD can’t be relied upon maybe remove them as a delivery option?

24 de março de 2024
logotipo da Supergood.

Resposta da Supergood.

Hi there Pitch,

We are currently liasing with our DPD provider for ways to make it better.

99% of orders placed using DPD are dispatched and arrive next day within the UK, though with all couriers sometimes things take a little longer to arrive!

We do also have shipping options using Royal Mail Tracked services for customers who have shipping preferences.

We hope this helps a little.

Love, Supergood.

Avaliado com 5 de um total de 5 estrelas

Super fast delivery

Really fast to order plus a great price for my usual juice. Shipping super quick

25 de março de 2024
logotipo da Supergood.

Resposta da Supergood.

Thank you for your lovely review, Kezz.

Love, Supergood.

Avaliado com 5 de um total de 5 estrelas

The only place I buy juice from now

Have had good experiences with most online vape companies, and used 5-6 in the last few years depending on deals & juice availability.

My last 3 orders have been from Supergood though and unless anything changes can't see why I wouldn't continue. Delivery is very fast, prices are reasonable for their own brand juices, and those juices are mixed excellently, high quality, premium, and original products. There are even nice little touches with the packaging.

The Butter range are some of the best flavoured juices I've had, very smooth, perfect for direct to lung vapes. Have recently tried some from the Uncommon range and they're great as well. Branding on point too.

6 de março de 2024
logotipo da Supergood.

Resposta da Supergood.

Thank you for your lovely review, Iain.

Love, Supergood.

Avaliado com 5 de um total de 5 estrelas

The quality of their products are top notch

The quality of their products are top notch. Very competitively priced. In fact I believe it is cheaper than all of its competition.

They include free Nic shots with everything.

Also nice to have free DPD delivery if you buy enough product.

5 de março de 2024
logotipo da Supergood.

Resposta da Supergood.

Thank you for your lovely review, Tawer.

Love, Supergood.

Avaliado com 5 de um total de 5 estrelas

Absolutely the best

Absolutely the best eliquid on the market. Tastes superb and looks beautiful

5 de março de 2024
logotipo da Supergood.

Resposta da Supergood.

Thank you for your lovely review, AH.

Love, Supergood.

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais