We Buy Any Car® USA - Broomfield, CO Avaliações 167

Resposta da We Buy Any Car® USA - Broomfield, CO

Há 22 minutos

Hi Pamela,

We're sorry your experience didn't reflect the five-star customer service experience that webuyanycar.com is famed for, and we understand the change in figure was frustrating.

The most important point to explain is this: the high figure you first saw online was generated for a 2005 model, while your car is in fact a 1995, a full ten years older. In valuation terms that is effectively a completely different car, and it is the main reason the online figure and our offer were so far apart. Our online valuation is an estimate, not an offer, and it is generated entirely from the information provided by the customer when a vehicle is submitted. Once we confirmed the details directly from the VIN, the estimate was corrected to reflect the vehicle you actually own.

From there, the offer reflects the verified condition of the vehicle after a professional, in-person appraisal. That appraisal identified condition issues that were not reflected in the online estimate, including a brake fault requiring repair, four tires that needed replacing, and cosmetic paint damage across multiple panels. We invite all customers to join the appraisal process so they can see what we see and understand how a vehicle's condition affects its valuation.

We're sorry the final figure fell short of what you hoped for, and we respect your decision not to sell.

We take your feedback very seriously and have logged a formal complaint on your behalf. The Area Manager responsible for our team in Broomfield is investigating and will be reaching out to you directly to discuss your experience and find a way to restore your faith in webuyanycar.com.

Our team works to deliver a five-star experience for every customer, and we'd welcome the opportunity to do the same for you.

Warmest regards,

Jeremy, on behalf of webuyanycar.com

Resposta da We Buy Any Car® USA - Broomfield, CO

Atualizado em 12 de mai. de 2026

Update 5/12/2026

Hi Joseph,

Thank you for replying to Jeff Capaldo's outreach in late April and for sharing your perspective on the morning of your appointment. After that exchange we haven't been able to continue the conversation, and we regret we couldn't take it further toward a resolution. We remain hopeful of addressing your concerns and restoring your faith in webuyanycar.com.

The contact information from Jeff's and Matt's messages is still good if you'd like to pick the conversation back up. You can also reach our Customer Experience Team at corporate by writing to customerfeedback@webuyanycarusa.com.

Warmest regards,

Jeremy, on behalf of webuyanycar.com

- - - - - - - - - - - - - - - - - - - - - - - - - -

Hi Joseph,

Thank you for sharing your feedback. We're genuinely concerned by what you've described, and we want you to know we take allegations of this nature very seriously.

We'd like to clarify an important distinction. At no point was an offer made on your vehicle. The figure provided through our online tool is an estimated valuation for informational purposes only and does not constitute an offer from webuyanycar.com. This is stated clearly on our website and in the valuation email sent to you before your appointment. As disclosed in those same terms, the estimated valuation is based on the limited information entered online and on market data, and may be adjusted at our discretion at any time, including prior to the in-person vehicle inspection. A firm offer is only provided during the appraisal itself, when our team can verify the vehicle's actual condition.

webuyanycar.com is built on transparency, integrity, and fairness. This commitment is reflected in our A+ rating with the Better Business Bureau and over 100,000 five-star customer reviews. That said, we want to understand exactly what was communicated to you ahead of your scheduled mobile buyer appointment and whether our team followed correct procedure.

We have logged a formal complaint on your behalf. The Area Manager responsible for our team in your area is personally investigating this matter and will be reaching out to you directly within the next 24 hours to discuss your experience in detail and work toward a resolution.

If you'd like to share anything further in the meantime, please don't hesitate to contact our Customer Experience Team at customerfeedback@webuyanycarusa.com.

Warmest regards,

Jeremy, on behalf of webuyanycar.com

Resposta da We Buy Any Car® USA - Broomfield, CO

2 de abr. de 2026

Hi Cienna,

Happy in, happy out — that's the goal! Glad Stuart made it fun. Thanks for stopping by our Broomfield location.

Jeremy, on behalf of webuyanycar.com