Weekend Offender Avaliações 

150
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Ho acquistato due t-shirt e una felpa in taglia XL per il mio ragazzo, che indossa da sempre questo marchio. Purtroppo i capi arrivati sono enormi: la t-shirt XL ha una larghezza petto di ben 75 cm (m... Ver mais

Avaliado com 5 de um total de 5 estrelas

Toller Shop mit großartigem Kundenservice! Bestellung ist beim Versand abhanden gekommen. Weekend Offender hat mir sofort nach Kontaktaufnahme die Bestellung neu fertig gemacht und zugesendet! D... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Amelie at the Bridgend Outlet, and her male assistant ( didnt get his name ) were A1 , proffesional , informative , helpful and polite.. the young lady ,Amelie , took time and wasnt pushy in any way... Ver mais

Avaliado com 5 de um total de 5 estrelas

The quality of the products and professionalism of service are exemplary. Every time I've ordered online they have been delivered quickly and with an effortless checkout system. The addition of the... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Roupas
  2. Fornecedor de Roupas
  3. Loja de Jeans
  4. Loja de moda masculina
  5. Loja de roupa urbana
  6. Loja especializada em roupas íntimas

Escrito pela empresa

No-nonsense, functional clothes with an insubordinate twist. ADMIT NOTHING. Weekend Offender.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

150 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(150)

84 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I am their client from 2014

I’m not sure where the negative reviews are coming from. Their products are excellent and always match the size chart. The customer service team is very helpful, and delivery is quick. They also have a generous loyalty program, which I really appreciate. I have no complaints at all!

17 de dezembro de 2024
Avaliação não solicitada
logotipo da Weekend Offender

Resposta da Weekend Offender

Hi Costav78,

Thank you for sharing and supporting ✊

All the best,
Weekend Offender

Avaliado com 1 de um total de 5 estrelas

Customer services

I ordered a polo top when checking my email it stated a xs I did not order this size. I got in touch with customer services straight away explaining what happened they said they would refund my money and for me then to place another order and pay again with the size that I need. Why they couldn’t just amend the size on the order I do not know. Will not be ordering from here again.

11 de dezembro de 2024
Avaliação não solicitada
logotipo da Weekend Offender

Resposta da Weekend Offender

Hi Nicola,

I do apologies about this, it is not our usual level of customer service. We will open an investigation to look into this as this is not a practice that we follow.

I apologies again for the experience you have had with us and hope you may reorder with us so we can restore your faith in us.

Thanks,
Weekend Offender

Avaliado com 5 de um total de 5 estrelas

I’m shocked to read the bad reviews…

I’m shocked to read the bad reviews about this company. I’ve received an exceptional customer service, particularly from a lady called Nicole.
When I had an issue with my return she was really helpful and the issue, even though it wasn’t really their fault, it was yodels, was solved brilliantly.

18 de novembro de 2024
Avaliação não solicitada
logotipo da Weekend Offender

Resposta da Weekend Offender

Thank you for sharing your experience and supporting us ✊

All the best,
Weekend Offender

Avaliado com 1 de um total de 5 estrelas

customer support is non existent

customer support is non existent. I returned an item and they wont refund it after spending hours chasing them. they just keep saying they will look into it. im down 100. avoid

18 de novembro de 2024
Avaliação não solicitada
logotipo da Weekend Offender

Resposta da Weekend Offender

Hi Joe,

I apologies you have had a negative experience with us, it is not something we expect from our team.

If you would like to speak to a team member please call our office on 01332342068 so we can resolve this for you.

Thanks,
Weekend Offender

Avaliado com 5 de um total de 5 estrelas

I've had no issues with anything I've…

I've had no issues with anything I've ordered quality clothing keep up the good work

25 de julho de 2024
Avaliação não solicitada
logotipo da Weekend Offender

Resposta da Weekend Offender

Hi Darren,

Thank you for your support and sharing ✊

All the best,
Weekend Offender

Avaliado com 1 de um total de 5 estrelas

Customer service is poor

Customer service is poor. Some items were out of stock from the order and one of the ones they sent was 3 sizes too big! I was asked to return, but there are issues with the postage label they sent me and I’m waiting for one that works until then I have no refund and a 2XL shirt!

15 de junho de 2024
Avaliação não solicitada
logotipo da Weekend Offender

Resposta da Weekend Offender

Hi Kathryn,

I do apologies about this experience you have had with us, it is not something we expect to happen.

Thank you for taking the time to leave us with a review, your feedback is greatly appreciated. We are implementing changes in our system to ensure this does not happen again.

Thanks,
Weekend Offender

Avaliado com 2 de um total de 5 estrelas

Poor Quality Brought my grandson some tracksuit…

Brought my grandson some tracksuit bottoms and matching T shirts for Xmas and the bottoms have completely worn away and I have had to throw them in the bin. Very poor quality for the prices they charge. However the T shirt is excellent . Do not recommend and won't buy again.

2 de março de 2024
Avaliação não solicitada
logotipo da Weekend Offender

Resposta da Weekend Offender

Hi,

I apologies you have received an item that was bad quality, this is not what we expect from the quality of our clothing!
Please reach out to customercare@weekendoffender.com with any quality issues and the team can help with this.

Thanks,
Weekend Offender

Avaliado com 4 de um total de 5 estrelas

Downgrade

Overshirts, jackets and sweatshirts are always top quality but recently the t-shirts have gone downhill MASSIVELY being way too big and being able to see through them

28 de fevereiro de 2024
Avaliação não solicitada
logotipo da Weekend Offender

Resposta da Weekend Offender

Hi Tommy,

Nice to hear you are a fan of our pieces!✊

Sorry to hear our t-shirts are not up to standard, I will pass this on to our quality control team to look into this. We appreciate your feedback to help us to continue to improve.

All the best,
Weekend Offender

Avaliado com 1 de um total de 5 estrelas

Big issues if you order from outside UK and not the best customer service experience

I've been buying from them periodically since the last seven years. Never have beeen a great experience in terms of time of delivery and customer service, but quality and design was ok.

Latest order was done on the 24th November. Christmas present. The product was stucked at Spanish customs for almost one month and nothing was done from their side eventhough I was writting to them from time to time. Customs sent back the parcel to UK at the beginning of January. By then they were just offering to send the order back to Spain or to make refund.

After informing them to send the order back, they sent me a message saying that that one of the products had a fault and that there was not more of this on stocks...

So after close to two months of confirming and paying the order, I didn't receive nothing, but obviously the refund.

I am sorry, but even being a loyal customer after so many years, I will not buy again from them neither recommend to anyone.

8 de janeiro de 2024
Avaliação não solicitada
logotipo da Weekend Offender

Resposta da Weekend Offender

Hi Carols,

I apologies you have had a negative experience with us, it is not something we expect to happen.

We have updated our international shipping methods to avoid this happening in the future. We are continually looking into new methods to improve the international shipping process.

I hope you will reorder with us so we can restore your faith with us.

Thanks,
Weekend Offender

Avaliado com 1 de um total de 5 estrelas

Commander pour Noël pour 200 euro de…

Commander pour Noël pour 200 euro de vêtements j'ai jamais rien reçu le dernier truc qui me marque que le colis a était envoyé depuis le 18 décembre . J'ai contacter la plateforme il me propose un remboursement ou un renvoi je leur expliquer que j'etait pas contente de leur service depuis 2 ou 3 jour plus de nouvelle donc 200 euro envoler . Je déconseille fortement a fuir déjà 1 étoile c'est trop il aurai fallu avoir zéro .

18 de dezembro de 2023
Avaliação não solicitada
logotipo da Weekend Offender

Resposta da Weekend Offender

Hi Amelie,

I apologies about this experience you have had with us it is not something we expect to happen.

Unfortunately once a parcel has been lost by the courier we can only offer a refund of the order or for a second order to be sent out to you. Your refund was processed and sent back to you.

Thanks,
Weekend Offender

Avaliado com 5 de um total de 5 estrelas

Just bought an overshirt for my son…

Just bought an overshirt for my son although sizing seems to run big you need the size below in my opinion, the quality was really impressive. Very fast delivery as well

1 de abril de 2023
Avaliação não solicitada
logotipo da Weekend Offender

Resposta da Weekend Offender

Thank you for sharing Danny, glad your son liked the over-shirt! ✊

Thanks,
Weekend Offender

Avaliado com 5 de um total de 5 estrelas

Always great service

Always great service

25 de março de 2023
Avaliação não solicitada
logotipo da Weekend Offender

Resposta da Weekend Offender

Thank you for sharing Cat ✊

All the best,
Weekend Offender

Avaliado com 1 de um total de 5 estrelas

Customer ‘care’

Was sent a text from courier to advise order would be delivered by 3pm so took a half day from work. Order never showed. Emailed customer service who replied 3 days later to advise it’s been delivered today. When I proceeded to advise I emailed Friday and with the issue, I got the cheekiest response! Rude customer service and not the ‘customer care’ team they label themselves to be. Order elsewhere!

21 de março de 2022
Avaliação não solicitada
logotipo da Weekend Offender

Resposta da Weekend Offender

Hi,

I do apologies you had this experience, it is not something we expect from our customer care team. We have since implemented new training programs and have new staff dealing with these queries.

We appreciate you taking the time to leave a review, your feedback is greatly appreciated.

We hope you will reorder with us so we can restore your faith in us.

Thanks,
Weekend Offender

Avaliado com 5 de um total de 5 estrelas

Nice!

Items came to me well packed, the best I've seen for a while. As for the items themselves, these were of great quality. Absolutely love it and will order again.

16 de maio de 2021
Avaliação não solicitada
logotipo da Weekend Offender

Resposta da Weekend Offender

Hi Sir Sauce,

Thank you for sharing and supporting ✊

All the best,
Weekend Offender

Avaliado com 5 de um total de 5 estrelas

I love w/o

I love w/o the best fing about it are the jackets top quiltey they use different materials all the time people say this brand POOR or and CHEAP CAN jogg on becuse I had bigger better brands that has gone awful and this has lasted.

13 de maio de 2021
Avaliação não solicitada
logotipo da Weekend Offender

Resposta da Weekend Offender

Thank you for supporting us David ✊

All the best,
Weekend Offender

Avaliado com 5 de um total de 5 estrelas

Very impressed with the clothing and…

Very impressed with the clothing and the service, top clobber will be ordering again!

5 de maio de 2021
Avaliação não solicitada
logotipo da Weekend Offender

Resposta da Weekend Offender

Thank you for sharing and supporting David ✊

All the best,
Weekend Offender

Avaliado com 5 de um total de 5 estrelas

QUALITY ........

fantastic polo shirt and built in mask rain mac superb quality recommend this store A+

25 de março de 2021
Avaliação não solicitada
logotipo da Weekend Offender

Resposta da Weekend Offender

Thank you for sharing and supporting us John✊

All the best,
Weekend Offender

Avaliado com 5 de um total de 5 estrelas

I bought a shirt in the recent sale

I bought a shirt in the recent sale, with postage was less than 16 pound.

I'm so happy with it. Fit, quality, fabric, speedy delivery, great email comms, and to top it off I got an absolute bargain

The item was the pollomori long sleeve shirt in sky blue

6 de março de 2021
Avaliação não solicitada
logotipo da Weekend Offender

Resposta da Weekend Offender

Thank you for sharing and supporting us Nick ✊

All the best,
Weekend Offender

Avaliado com 1 de um total de 5 estrelas

Bought item and paid

Bought item and paid, received confirmation only to then recieve email stating out of stock. No automatic refund you have to reply to email asking for refund then wait days for it to process back. Won't use again

19 de fevereiro de 2021
Avaliação não solicitada
logotipo da Weekend Offender

Resposta da Weekend Offender

Hi Anthony,

I do apologies about this experience you have had with us, we appreciate your feedback and will continue to develop and impove.

We email to offer a refund or a change of item so we can fulfill your order in the best way for the customer, still providing an option when things are out of stock.

We are working behind the scenes to continue to develop our system and ensure this does not happen in the future.

Thanks,
Weekend Offender

Avaliado com 5 de um total de 5 estrelas

Great company

Great company.
Very good quality clothes. I think its very good that this company gives extra discount on every item at checkout if you order from outside the uk bc of taxes i think this is a very good thing to do and very customer friendly.

2 de fevereiro de 2021
Avaliação não solicitada
logotipo da Weekend Offender

Resposta da Weekend Offender

Thank you for sharing and supporting us Lars ✊

All the best,
Weekend Offender

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