Superb advice and service ! Talked us out of what we thought we needed - to a better and cheeper product. The were right - it works brilliantly - you can't buy experience. Ordered and arrived in the... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Placed 2 orders now with Brian at Welding and Welder and cannot fault the service at all. Communication, technical assistance, price and speed of service is excellent. Will be definately be buying... Ver mais
Website had all the information we needed to select a product. Then placing the order online was easy. Even though we are overseas they created the shipping documents and sent out the package within 2... Ver mais
A empresa respondeu
Great price, super fast delivery and Elena was very helpful on the phone.
Detalhes da empresa
- Loja de equipamentos para soldagem
- também em
- Fornecedor de Compressores de Ar
- Fornecedor de equipamentos de segurança
- Fornecedor de roupas de proteção
- Fornecedores do setor metalúrgico
- Loja de roupas e acessórios de segurança
Escrito pela empresa
Whatever your welding or metal joining related problems are we have the solution. Bringing together 60 years of experience in the welding and welding supply industry we offer a comprehensive range of welding, welding related and safety products, in a user-friendly format. With technical support backed by some of the major UK and European manufacturers and our link with The Welding Institute, our aim is to give our customers a complete service of products and support.
Informações de contato
12 Mary Seacole Road, PL1 3JY, Plymouth, Reino Unido
- 01752936028
- sales@weldingandwelder.com
- weldingandwelder.com
4,7
Excelente
251 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very easy to order from the website
Very easy to order from the website. Part number search was excellent.
17 de abril de 2024
Very helpful and great…communication
Very helpful and great communication.thanks.
11 de abril de 2024
Resposta da Welding & Welder
Thanks for taking the time to leave us a review Andrew, we're pleased to hear your feedback and the reviews are very valuable to our business. We look forward to helping you again on future projects.
Received the good eventually as it was…
Received the good eventually as it was delivered to the wrong address.
4 de abril de 2024
Resposta da Welding & Welder
Thanks for leaving a considered review Neil, we really appreciate it. Good customer feedback is very important to us, and to our business. I hope we are able to assist you again in future.
£15 quid delivery 1 week later still no goods.
You pay nearly £15 for delivery yet you still end up waiting a week for it. Had the cheek to send me this link to leave a review when I've not even received the goods. Fair enough it was a bank holiday weekend but its still a week waiting time when your paying a courier fee? Chances are these courier are actually infact working so don't understand why this is.
If you are charging £15 for courier delivery it should be as good as next day. At the end of the day the product will arrive 4 days after you have processed it if its taken from the 2nd, which I still feel is unacceptable for £15 delivery fees. Its not just amazon that can manage quicker deliveries than 4 days, I've used DPD,DHL,Evri and UPS have all done next day delivery for around the price that you are charging. If I had known this I would have went else where as I'm now holding back jobs awaiting this equipment. I still feel this warrants a one star review to alert others.
28 de março de 2024
Resposta da Welding & Welder
Hi Andrew
I’m sorry you felt you needed to leave us a 1 star review.
We have checked our system and can see that you placed your order at 3pm on Thursday the 28th March, which would have been too late to process that day.
As you pointed out, we (and our suppliers) were then shut for 4 days over Easter bank holidays and reopened on Tuesday 2nd April. We note that you left your review on the 3rd April. This means we only had 2 working days to process your order and have it arrive with you in Glasgow (we are based in Plymouth).
We do understand that companies such as Amazon make this seem realistic, but even Amazon charge a monthly subscription for next day service and it is not available on all products either.
We use couriers to ensure security and reliability but we do not advertise, promise, or charge for a next day service.
Our review system does send review requests automatically 5 days after an order is placed which is normally appropriate, the 4 day bank holiday is an exceptional circumstance. We apologise if the automated review request caused you any distress.
We have been assured by our warehouse that your order will arrive with you tomorrow.
Highly recommended
Highly recommended, very helpful, Elena's knowledge was so helpful to ensure I purchased the correct items and enabled me to repair my air compressor quickly and economically.
28 de março de 2024
Resposta da Welding & Welder
Thank you for taking the time to leave a positive review Andy, it is always great to hear!
We look forward to assisting you again with future projects.
The immediate response from the sales…
The immediate response from the sales team, is critical with our end-user, the University, and the Training center.
24 de janeiro de 2024
Resposta da Welding & Welder
Thank you for taking the time to leave us a review Joseph. I am pleased that you have had a positive experience with our team and we look forward to helping you again in the future.
Very helpful especially in sourcing an…
Very helpful especially in sourcing an out-of-stock item.
23 de janeiro de 2024
Resposta da Welding & Welder
Thank you for your positive review Tim, these are important to our business and we appreciate you taking the time.
Most of the service was great
Most of the service was great. Price was good, really easy to order, communication was good, shame it was delivered 2 days late.
15 de janeiro de 2024
Resposta da Welding & Welder
Thank you for leaving us a considered and positive review based on your experience Levi. We always aim to get goods to customers as fast as possible and appreciate that projects often make timing critical. I apologise if the delay had an impact on this occasion and hope you will consider us again in the future.
Delivery on time
Delivery on time. And how quick the responce to my email. Regards Mr Johnson
15 de novembro de 2023
Very good service and helpful people to…
Very good service and helpful people to order with
3 de novembro de 2023
Excellent service from point of enquiry…
Excellent service from point of enquiry to delivery, efficient and on time
21 de setembro de 2023
Resposta da Welding & Welder
Thanks for taking the time to leave us a review Judith, it is very much appreciated and it's great to hear.
Great price
Great price, quick delivery and very happy with the 3m Helmets
21 de agosto de 2023
Avaliação não solicitada
Resposta da Welding & Welder
Thanks Andrew, we'll be pleased to assist again on future projects!
You charged me 1573.26 and only…
You charged me 1573.26 and only refunded me 1510. My bank is coming for the rest of it :( and other company in uk have no problem sending to America, instead you take my money then tell me you cannot send then refund less money ?!? Bad business !
18 de setembro de 2023
Resposta da Welding & Welder
Good morning Ronald
We genuinely sympathise with your position, however as we explained, we trade in GBP and we received your order for £1,234.85 on the 18th September. We cancelled your order in full on the 20th September and refunded £1,234.85, providing full documentation to you of both transactions.
It is unfortunate that either your bank or card provider in the US have affected that transaction with fees or currency conversion.
We have been honest and transparent, refunding the full amount we received from you. We are not able to refund more GBP than we have received for an order.
We are again sorry that you have had this experience but we believe the fault lies with your bank or card issuer in America.
Resposta da Welding & Welder
Thank you for taking the time to leave a review Niclas.
We are happy that your order arrived safe, after customs took so long!
Resposta da Welding & Welder
Thank you for taking the time to leave us a review. We hope to help again in the future.
Quick & fast delivery
19 de agosto de 2023
Incredibly bad dealer!
These weren't happy with my first try rating! They didn't manage to send a proper shipping notification, they didn't manage to send a tracking number - but, they canceled my order - because I'm not satisfied.... Well! That's how the English treat their buyers - I don't want to write customer, because that's not how customers are treated in the 21st century! Thank you so much for wasting my time for 1 week!
9 de agosto de 2023
Resposta da Welding & Welder
Hello Klaus
I am sorry you felt you needed to leave a negative review.
We only recieved your full payment on Friday the 11th August, with your order being processed picked and packed on Monday the 14th August, as we do not open over the weekend.
It was then despatched to you in Austria on Tuesday the 15th. which is the day you have left us this feedback.
Unfortunately our international shipments are not same day delivery yet.
As a good will gesture we have refunded your order so you can obtain the product faster from a supplier local to you.
If you need any further assistance with your order please contact sales@weldingandwelder.com and we will be happy to assist you.
Thanks
Adrian
Great assistance by salesman
Great assistance by salesman, provided option on quicker delivery. Delivery came within timescale provided
31 de julho de 2023
Resposta da Welding & Welder
Thanks for taking the time to leave us a positive review Gary, we look forward to helping again in future.
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