Frugi Avaliações 2.297

O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

My order arrived on time. Everything was packaged safely and it felt like Christmas opening each item. All so well made and beautifully designed. I got various items for my granddaughters and am... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent quality children’s wear. My daughter (age 9 now) has been wearing Frugi for several years. She likes the leggings and the skater dresses especially. Comfortable and also hard wearing. And lo... Ver mais

Avaliado com 5 de um total de 5 estrelas

We love our Frugi outfits- my maternity clothes that continue to serve me well postpartum and the kids outfits of course. Frugi clothes reliably make it to my second child because of their great quali... Ver mais

Avaliado com 5 de um total de 5 estrelas

Customer service is very helpful and reliable. Frugi is a great company not only on paper but if you experience an issue , they're there for you! Great quality and eco friendly packaging, fast deliver... Ver mais

Detalhes da empresa

  1. Loja de Moda Infantil

Escrito pela empresa

We’re Frugi, the people and planet conscious childrenswear brand on a mission to inspire a love for the planet we play on. Born in 2004 from a parent's need for sustainable clothing, we’ve become a global destination known for our clever designs and vibrant prints. Crafted to keep up with the wildest playtimes, we’re on a mission to make clothing last even longer. From GOTS certified styles made with durable organic cotton to recycled plastic, there’s thought in every thread. We continue to grow our circular collection with our highly skilled team creating more circular options than ever before. This means less textile waste in landfills and reducing the need for virgin materials. In 2025, Frugi became a Certified B Corporation™, scoring 90.9. Every area of the business, from ethical supply chains to team wellbeing, has been rigorously assessed, joining a global movement of businesses that meet high standards for people and the planet.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

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Avaliado com 1 de um total de 5 estrelas

No free returns

I ordered a jacket for my 1-year-old son. In the photos it looks like a bright yellow, but in real life it’s actually darker, orange-toned yellow. When I went to return it, I found out I have to pay for the return postage myself. The items are already pretty expensive, so having to cover return shipping as well just doesn’t feel right. If they had a customer-friendly return process, I’d probably shop here again. But after this, I won’t. I honestly don’t get how businesses that don’t handle returns properly are still around.

2 de março de 2026
Avaliação não solicitada
logotipo da Frugi

Resposta da Frugi

Thank you so much for taking the time to share your experience with us. I’m really sorry to hear that the jacket wasn’t the colour you expected — we know how important those little details are, especially when you’re choosing something special for your little one. We photograph our pieces in natural light to keep everything as true-to-life as possible, but sometimes colours can appear differently depending on screens and lighting at home, and I understand how disappointing that can feel.
Regarding the return, our current returns process means customers cover the postage unless an item is faulty. We keep this approach so you have the freedom to choose whichever service suits you best, and it helps us keep our pricing fair across the whole collection. That said, I completely understand how it can feel frustrating when you’re already investing in a quality piece.
We genuinely appreciate your feedback — it helps us keep improving. We’re a small, sustainably minded brand, and we want every part of the experience to feel thoughtful and customer-friendly. I’m really sorry that’s not how it felt for you this time. Kind regards

Avaliado com 1 de um total de 5 estrelas

There is no exchange policy and when…

There is no exchange policy and when you asked for refund, you had to pay the postage to send it back.

23 de fevereiro de 2026
logotipo da Frugi

Resposta da Frugi

Thank you for getting in touch. We don’t offer direct exchanges, as this helps make sure the item you’d like is available and reaches you more quickly. Instead, you’re welcome to place a new order at any time, and we’ll refund your original item just as soon as it arrives back with us.
When returning a parcel, the postage cost is paid by the customer unless the item is faulty. We always aim to keep this as fair and straightforward as possible, and you’re very welcome to use whichever service works best for you. Kind regards

Avaliado com 5 de um total de 5 estrelas

Support this great European brand!

I absolutely love their range of colourful and fun children's clothing, the sustainability is a great addition to this. I ordered a few sets for my son and am really happy with the quality of the sets I received. The sets run true to size and don't lose their colour after a few washes.

3 de setembro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Love the products but unhappy that the…

Love the products but unhappy that the sale prices change from being offered at 50% discount and then decreasing to 30% and then back up to full price. Time scale should be advised if this is the case

27 de fevereiro de 2026
logotipo da Frugi

Resposta da Frugi

Thank you for your review, at the moment, we don’t publish a set timescale for price changes, and I can see how adding something like that would make things much clearer and easier for you. I’ll make sure your feedback is passed on to the team who look after promotions, as it’s really helpful for shaping how we do things going forward.

Avaliado com 5 de um total de 5 estrelas

A Brand I Truly Trust

I sometimes buy clothes for my grandchildren from the online shop of Frugi, and I truly love this brand. It was love at first sight for me.

The quality is excellent, and the designs are unique and genuinely made for children. There is a bright world of colours and happy emotions in every piece. The clothes are very well made and comfortable to wear. The most important thing for me is that my grandchildren love wearing them. The fabric feels soft and gentle, almost like a little cloud wrapping around them and protecting their precious childhood world.

I would also like to add that the brand and its online platform are very responsible. I have never had any problems with my purchases, and everything has always been smooth and reliable.

I wish the brand continued success and many happy shopping moments for new customers.

27 de fevereiro de 2026
Avaliado com 4 de um total de 5 estrelas

Great dresses, not so great customer service

We absolutely love your dresses, leggings and socks. Previously, we loved the Rumbler jackets, too. We bought them 2 years in a row and passed them on. We didn't like them this year.
Also, it was a struggle to get my refund. The customers service wasn't great either. It took me about 5 emails with pictures to get them to look into my issue (which was that I returned 2 orders, but they only refunded 1!).

21 de julho de 2025
logotipo da Frugi

Resposta da Frugi

Thank you for your review, I am sorry Customer Service did not live up to your expectations on this occasion. Happy to hear all was sorted in the end, I will ensure your feedback is passed on.

Avaliado com 5 de um total de 5 estrelas

I love the product so much

I love the product so much, its great to be able to buy colourful but practical clothes for boys. The coat appears really good quality. My only request would be a reflective patch on both arms next time and maybe on the hood.

13 de fevereiro de 2026
Avaliado com 5 de um total de 5 estrelas

Best outdoor wear for all weathers

My granddaughter was given a pair of waterproof dungarees when she was 2 and having outgrown them, she needed new ones. Frugi are an excellent fit and are truly waterproof. They withstand wading in streams and the elastic straps keep the wellies on even in thick mud.

16 de fevereiro de 2026
Avaliado com 5 de um total de 5 estrelas

Wonderful, colourful.leggings from Frugi

Easy to order & I paid for fast delivery expecting to receive within 2 days. However my parcel arrived in less than 24hrs from despatch.
Delighted with the leggings which were a good fit & had the perfect pattern for me to wear to my daughter's 40th Rainbows & Valentines Party. Received lots of compliments. They were warm & comfortable & I expect to get lots of wear from them as the quality is good. Can't wait to show them off to my yoga friends!

12 de fevereiro de 2026
Avaliado com 5 de um total de 5 estrelas

Return was no problem We ordered…

Return was no problem We ordered several items and when we had to return the boots as my granddaughter found they hurt her feet when she tried them on. We returned them and money back no problem. 👍 The other items were perfect so a happy 5 year old girl.

15 de dezembro de 2025
Avaliado com 5 de um total de 5 estrelas

Beautiful and colourful children’s clothing.

Lovely timeless clothing for children. My little one has sensitive eczema prone skin and these have been a God send! Beautiful bold colours and amazing designs and we always get compliments about the clothes. Washes well too.
One of the most important things to me is how a company rectifies errors. I had a stitching issue with a top I bought and they were very apologetic and sent out a replacement straight away. They offered for me to keep the faulty top too which I passed on to a friend. We have gifted many frugi clothing to friends and family too and the children and parents have always loved them. We have been customers for over a year and will continue to buy from them.

20 de fevereiro de 2026
Avaliado com 1 de um total de 5 estrelas

Poor quality garments for the price.

Poor quality garments for the price.

17 de fevereiro de 2026
Avaliação não solicitada
logotipo da Frugi

Resposta da Frugi

Thank you for your review and we are very sorry to hear you are unhappy with the quality of the items you have ordered, please do return your order and a full refund will be issued for you. Kind regards

Avaliado com 5 de um total de 5 estrelas

Great quality

Although my order was delayed they informed me about it. The quality of the dress was very good. I will order from them again in the near future.

9 de fevereiro de 2026

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