Required decking boards and joists for a home project. Ordered the materials from Wern Wood. Price wasn't over expensive and the quality was perfect for the job. Delivery was prompt and delivery staff... Ver mais
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Veja o que dizem as avaliações
Can't fault this company at great prices on wood and materials fixings etc great delivery service. Had to ring to add to order customer service was brilliant 5 stars ⭐⭐⭐⭐⭐ will be new supplier of wood... Ver mais
Always a pleasure deal with both on the sales line and with the delivery drivers. Drivers are very helpful in helping to move the order to convenient locations which is very appreciated.
No contact when was being delivered as they said would left messages and talked to them number of times will call back didn't said would have by set date after chasing on contact again didn't turn u... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de madeira
- Loja "Faça Você Mesmo"
- Centro de Jardinagem
- Loja de artigos para paisagismo
- Fornecedor de compensados
- Loja de utensílios para carpintaria
Escrito pela empresa
Wern-Wood is an independent timber merchant serving South Wales, supplying high-quality timber, fencing, decking, and building materials to both trade professionals and DIY customers. With a strong focus on value, availability, and reliable service, Wern-Wood is committed to offering competitive pricing, including a Price Match Promise on like-for-like products. Customers can benefit from a convenient next working day delivery service, with the option to select a preferred delivery date at checkout, as well as Click & Collect from the yard. Orders are handled by an experienced team who understand the demands of building projects and aim to provide a straightforward, dependable service from order to delivery. Wern-Wood combines traditional merchant values with a modern, customer-focused approach, making it easier to source the right materials quickly and with confidence.
Informações de contato
Wharf Road, SA11 2JX, Neath, Reino Unido
- 01639 874760
- david@wern-wood.co.uk
- wern-wood.com
4,5
Excelente
168 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 57% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service from Wern Wood
Great service from Wern Wood. Bought railway sleepers for a garden project also postcrete and some screws.
Excellent prices, best I could find for all products. Speedy delivery at reasonable cost ( I live a outside the free delivery area).
21 de novembro de 2025
Easy ordering
Easy ordering, really cost effective and quick delivery. Well done team, I will be using you for my ongoing projects.
26 de novembro de 2025
Easy to use site
Easy to use site. Good communication. Friendly staff. Correct order delivery when given.
25 de novembro de 2025
Poor communication.
Poor communication by office staff. They need to inform you when materials are going to be late delivery even when it out of their control.
10 de novembro de 2025
Very quick delivery
Very quick delivery, the guy who delivered it was very friendly and helpful, and great quality product
19 de novembro de 2025
Very helpful very very fast delivery…
Very helpful very very fast delivery and kept updated throughout :)
Honestly couldn’t fault these guys Id give 10 stars if I could thank you :) !
19 de novembro de 2025
Great timber merchant
Have purchased timber twice from this company and both times it has been excellent. Collection couldn't be easier as you get a message telling you when your order is ready .
Prices are good too
10 de outubro de 2025
Avaliação não solicitada
Delivered in good time
Delivered in good time. Put exactly where my wife asked them to put it, nice and neat
10 de novembro de 2025
Driver was helpful and determined to…
Driver was helpful and determined to deliver despite traffic delays...
5 de novembro de 2025
Poor delivery service
Amazing quality wood ... just the delivery side of it was a tad to long tuck way over a week to turn up
And no emails to even say when it was out for delivery
30 de setembro de 2025
Resposta da Wern Wood Timber Merchants
Thanks for your review, Robert — we appreciate you taking the time to share it.
Sorry the delivery took longer than expected and that you didn’t receive updates — that’s not the standard we aim for. We’ve since made improvements to our delivery scheduling and communication to avoid that happening.
Good to hear you were happy with the quality of the timber.
Thanks again for your order and your feedback.
Delivery was three days later than…
Delivery was three days later than promised and someone in the office kept saying he would phone me back with updates but never did. When the wood was eventually delivered the driver was very good and helpful. This was my second delivery and on the first one I couldn’t fault the service. I will use them again as the wood is good quality
29 de setembro de 2025
Resposta da Wern Wood Timber Merchants
Thanks for your review — we appreciate you taking the time to share it.
Sorry the delivery didn’t go to plan on this occasion and that the follow-up wasn’t there when it should have been — that’s not the standard we aim for. We’ve since made improvements to how we manage delivery updates and communication.
Glad to hear the driver was helpful and that you’re happy with the quality of the timber, and we really appreciate you coming back to us again.
Thanks again for your support — we’ll be here when you need us next.
Super quick delivery with top quality timber
At point of ordering I was informed that delivery could be expected in 3 to 5 days. Sounds fair. 18 hours later top quality timber was delivered to the door. Very friendly driver. Will certainly use again.
3 de outubro de 2025
Avaliação não solicitada
Excellent service
Excellent service, prompt delivery with a very helpful driver however two pieces of timber joist were out of shape,Wern timber prices with the lowest of all timber merchants in the area.
29 de agosto de 2025
Long wait for delivery date
Long wait for delivery date, email sent said delivered ,before driver was dispatched.
29 de agosto de 2025
Resposta da Wern Wood Timber Merchants
Thanks for your review, Mr Densumbe — we appreciate you taking the time to share it.
Sorry to hear there was a delay and confusion around the delivery notification — that’s not how it should work. We’ve since made improvements to how delivery updates are handled to avoid that kind of issue.
Thanks again for your order and your feedback.
Excellent service
Excellent service and very helpful when ordering materials, can’t ask for more
29 de agosto de 2025
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