Western Lettings Avaliações 113

THIS COMPANY'S WORKERS TRIED TO GAIN ACCESS TO MY PROPERTY, WHICH THEY DIDN'T LET LEAVING ME WHO HAS A MENTAL ILLNESS IN A STATE OF FEAR THEY TRIED VARIOUS KEYS TO GET ACCESS, AND THE ****** * COULDN'T GIVE A DAMM SAYING IT WAS A MISTAKE. IT WASN'T A MISTAKE. WHERE I LIVE IS CLEARLY MARKED WITH STREET SIGNS, AND GOOGLE MAPS ALSO GIVES MY LOCATION CLEARLY. SHE COULDN'T GIVE A DAMM ABOUT THE SERIOUSNESS OF THIS. THIS COULD HAVE BEEN THE HOME OF A RAPE VICTIM AND COULD HAVE HAD FLASHBACKS OR THE HOME OF SOMEONE WHO HAS BEEN SOMEONE WHO HAD BEEN THE VICTIM OF A HOUSEBREAKING, AND TO WATCH TWO MEN TRYING TO GAIN ACCESS TO THEIR HOME COULD HAVE BEEN TRAMATIC

The best letting agency - ever.
I was really reluctant to use a letting agency due to some very bad experience from others. A friend told me about this company which is absolutely brilliant. They keep you updated and do regular checks and only disturb you when there is an important decision-making issue.
Top marks and thank you!

Good helpful communication.
Plenty of help offered.
Friendly staff.

I have been with Western Lettings for years. I can only describe the experience as fantastic. They have great staff, who are very responsive and attentive. They will look after your property as if it was their own. They are always very quick to act and address any concerns from both the tenant and the landlord. I would recommend them without any hesitation.

I'd give 10 stars if I could

My partner and I live in Spain and we have used Western Lettings ever since leaving the UK to help manage our property. They have been incredibly helpful, timely and always easy to reach. Their response is quick and they are considerate to both tenants and landlords. You hear so, so many horror stories about other people's letting agents that honestly I feel blessed to have stumbled across them. Could not recommend more highly.

They were great! Super responsiveness and helped with anything we needed.

Great experience working with Western Lettings fast and efficient

Best and most responsive letting agent I’ve ever had to deal with

Excellent service for 7yrs.
Professional, efficient and very helpful at all times.
Made being an absent landlord stress free and property was well maintained and handed back to us the way we’d left it. Much appreciated.
The entire team are to be commended for the service but special mention must be made of Lucas, our property manager. Communication with him was a pleasure and his managing of our property was more than we could have wished for.
Thanks Lucas.

Good experience from a tenant perspective. Staff are friendly, they are very responsive and try to action requests as soon as possible. I am currently with a new letting agents and they have already made several time consuming mistakes that I don’t feel western lettings would have made.

As a landlord, I've had a very mixed experience. Focusing on 5 keys areas I care about:

1. Tenant Sourcing & Vetting
This has been the weakest area. Tenant searches take too long, often stretching into months (70 days in average), and it doesn't seem like the property is actively being marketed. It feels like not much effort is being made.

2. Rent Collection & Financial Management
No complaints here. Rent is collected reliably, and the online system is easy to use for tracking payments and accessing statements. It's been smooth.

3. Maintenance & Repairs
Some expenses feel avoidable, like sending a handyman multiple times instead of resolving issues in one visit. They often use their in-house handyman, and it sometimes feels more about profit than practicality. However, scheduled maintenance is done properly.

4. Legal Compliance & Documentation
This area is handled well. Certifications and documentation are always up to date, which gives peace of mind and reflects good professionalism.

5. Communication & Transparency
Responses are timely and professional. Communication is steady and courteous, which I appreciate, but there's room for more initiative.

In summary, be prepared to lose 2-3 months rent per property per tenancy, however once tenanted everything is great.

Great experience.As a first time landlord I got lots of help.Very helpful professional team.They were always there for me.Especially I would like to say thank you to Kirsty and Mark for their hard work.

An absolutley superb letting agents in Glasgow. My experience with them has been faultless from my initial enquiry through to getting tenants in to the flat.

Every team member has been polite and courteous, offering their expert advice along with way.

Thoroughly reccomend!

Western Lettings have excellent systems in place staff who are pleasant, knowledgeable as well as attentive to any issues arising. Acting for me as a landlord my experience has been that any problems encountered are promptly and effectively addressed. I would not hesitate to recommend Western Lettings.

We have always found Western Lettings a pleasure to deal with on a professional level.
Having worked for and still working for, several other management companies, we have had no issues with Western Lettings, with their staff being both friendly and approachable.
From a business point of view we are paid on time, which results in us providing a better service to them and their clients.

I chose Western Lettings after letting another letting agent go. Western Lettings were very professional in their approach, they have nice staff and good processes and systems to support those processes.

I still rate them low for the following reasons.

a) marketing materials and advice
Their marketing was what I would call rather average. Not all the pictures used were particularly good, some downright poor. When this was pointed out, they argued that the pictures were not that important. I am thus wondering why they bothered taking them and the video in the first place.

Their advice with regards to the marketing was limited to "lower the price". There was never any rationale provided. I had to review ads for similar flats myself and check location, views, facilities provided and services included myself to get a perspective on what price would be competitive for my own property. They did not look at differentiating factors, such as whether a flat had included parking or not and how that affected the price.

b) professionality in managing acquisition process
Western Lettings managed to acquire a very small number of viewers. They had one prospective tenant that almost was signed. That was after haggling on price and included facilities back and forth. In the end a price and scope was agreed. This included me agreeing to the addition of a tumble dryer to the rental property at my cost. I waited for the tenant signature before proceeding with the procurement of the tumble dryer. The prospective tenant walked away before Western Letting managed to get a signature. I was patting myself on the back for not pulling the trigger on a tumble dryer. Western Lettings however had already instructed the pre-tenancy cleaning. They want me to pay for this, something I refuse to do as there was no tenant hence no need for a pre-tenancy clean. That they chose to incur costs before signature is their mistake.
Based on this they are now refusing to return keys. They are also refusing to provide an invoice for the marketing costs which I have paid promptly.

c) quality of their third parties
The cleaning was performed by a third party on their instruction for £90. This was for cleaning a 90m2 two bed two bathroom flat which had just been deep cleaned.
The cleaners switched off the fridge freezer and left the doors to it shut. This causes bad odour to build up inside, something a professional should know.
The cleaners left metal pieces in the stainless steel sink, causing rusty blotches and the need for a new clean of the sink.
Other than that I could not really say anything about the quality of the cleaning. The flat was clean before they cleaned.

Western Lettings is probably the best of a bad bunch. However, they have not impressed me and they really need to be better at managing the marketing and the formalities of the acquisition process.They can not expect the landlords to pay for their mistakes. Landlords come to them for professional help, in order to avoid costly mistakes.

Update December 4th, 2024
I have now been given both a receipt and my keys. This was the result of the issue being escalated to the executive management of Western Lettings. I appreciate a company that can cut through and rectify wrongs, hence I have upgraded my rating from two to three stars.

I have been renting out my Glasgow West-end flat through Western Lettings for the past 10 years. I have found them to be totally trustworthy and their service has been exemplary. They are efficient and their landlord reports are superb. It’s not easy managing a rental property from the other side of the world (Australia) and I consider myself very fortunate to have discovered Western Lettings. I cannot recommend them highly enough.
Willie Campbell

After going through a lot of struggle I came across a listing from this company. Trust me it has been the best ever experience with Lucas and his Colleagues. They really have a personal touch to their clients and I am glad I trusted them for my tenancy. Thank you Lucas and team for wonderful service. I hope you keep it that way always :-)

Great company - always helpful, very good communication, and flexible as well

Second time renting through Western Lettings and this has been a very good experience on both occasions. Friendly and professional staff who have solved any issues quickly with experienced contractors.