West One Bathrooms Avaliações 254

I am refurbishing a Victorian house in Wandsworth incorporating a gym with sauna and steam room.
I met with Jo Wilkinson at West One Bathrooms in Battersea.
Jo was very patient with me and my team and was extremely professional, nothing was too much trouble and her advice and help throughout the process was truly invaluable. I would have no hesitation in recommending Jo and her team for any related projects.

Jo was incredibly helpful throughout an entire principal bathroom remodel. From the initial design through plumbing and fixture selections, as well as detailed renderings of the space, she guided every step of the process with expertise. She also managed procurement and ensured all items were delivered on site in a timely and organized manner. I truly appreciated her attention to detail and support throughout the project

Jo Wilkinson was absolutely wonderful, working with me, offering solutions and options whenever needed. Great experience!

It doesn’t get better than this! When it comes to bathrooms, come to this branch.

I’ve been buying from West One in Battersea since I moved to the area in 2011. I’ve remodelled three bathrooms in my house with their help and have recommended them to many friends in the area and some further afield and all have been delighted.

I would like to give a special mention to Andy Reynolds who has been amazing every time. Andy has always been very helpful going the extra mile and giving advice and amazing customer service and has helped me plan each room.

Even years after purchasing, he has been fast and efficient in helping me source replacement parts. The level of aftercare is pretty much unheard of in today’s retail stores. I just had to source an obscure part for an 8 year old shower cabinet and this was all sorted within 24 hours of enquiry. Amazing.

The showroom itself is stunning and really lifts the location. I feel honoured to have it at the end of our road.

If we move, I will still be buying from Andy and I will make sure that I continue to recommend him and the branch!

Great experience throughout with West One Battersea — big ups to Lily! Really helped with bathroom design, helped solving quite a few problems, supplied everything and always supported us along the way! Recommended!

We are an interior design and architecture studio and have worked with Susan on multiple projects. Her assistance in ensuring everything is specified correctly and delivered on schedule has been invaluable.

Nothing is ever too much trouble for Susan; she is a pleasure to work with and makes every process seamless. We would not hesitate to recommend West One and look forward to continuing our partnership on future projects.

I’ve been buying bathroom furniture from this company for many years and have always had excellent service. Even now, when I occasionally need replacement parts, they are incredibly helpful.

A special thank you to Louise, who always communicates so quickly and deals with everything so efficiently. It’s refreshing to receive such consistently helpful and reliable customer service. Highly recommended.

We have dealt with Jane at the Wandsworth branch for many years now, over many different projects for our clients.
Jane is always super efficient and quick in her responses, and if ever we have had an issue or problem Jane has sorted it out promptly and without causing us any extra hassle.
Could not recommend highly enough.
Caroline - Rainsford Ltd

Cannot recommend Oli Goff at the Wandsworth branch enough. His knowledge and capability are second to none. He helps with the upmost effort and always comes back with a response, even if not the answer I had hoped for (through no fault of WOB!). I have now ordered a few items with Oli and have had no issues with product, punctuality, communication or any other forms of service. Consistently great service every time and I will continue to use West One. Oli is a credit to your company.

Great showroom. Ella was so helpful and made everything so easy.
Great advise and great quality bathrooms!
I would highly recommend it.

After a few mistakes and a lot of frustration, I have to say that the team did everything in their power to put things right and they really pulled all the stops out to make sure that I was looked after. Very good customer service and care

Faye Kelly at West One Clerkenwell guided me through the huge range of possible permutations required for several bath and shower rooms; I had tried to do it online but having the help of someone experienced and knowledgeable made all the difference. Highly recommended.

We have been working in the interior design industry for many years, and in that time, we have come across very few suppliers who operate as smoothly and professionally. It’s a pure joy to work with a team where you don’t have to micromanage every detail, knowing the other side has your back. A big thank you to Isobel and Liz at West One Bathroom from Chelsea Design Centre, who were nothing short of exceptional.
The level of care, support, and attention to detail that these two provide is rare — they made the entire process effortless and enjoyable. Every stage was handled with precision, clear communication, and genuine consideration for our requirements, making collaborating with them an absolute pleasure. And endless patience for every little change we made!
We are incredibly grateful for their professionalism and dedication and cannot recommend them highly enough for anyone who wants beautiful products with seamless service! Big thank you from Karo and Co Interiors whole team.

I had West One Bathrooms Battersea fit out my town house 19 years ago (beautiful). I contacted them last week with an issue I had in the master shower suite. Andy Reynolds informed me they had the part that would solve the problem, which arrived 72 hours later. Outstanding service, quality and reliability. As the saying goes, 'you pay for what you get'.
Thank you guys.

Robert
Notting Hill

Kirsten was fabulous!! Went above and beyond!! A++++

Really great experience with West One Bathrooms Mayfair. Arezoo was super helpful, knowledgeable, and patient while helping me choose the shower heads I needed to replace. Everything was handled quickly and professionally. I usually purchase from CP Hart, but I was so happy with the service that I asked my builder to contact Arezoo in Mayfair to place the order for me. I received confirmation straight away and will definitely be using them again in the future.

Excellent advice and a good range of options. Attentive customer service and beautiful products

Extremely disappointed with the service. My shower glass finally arrived, but I received absolutely no information beforehand. I even had to call the day before just to find out whether the delivery was happening at all, and all I was told was “maybe.” The glass was supposed to arrive last week, yet no updates were provided at any point.
When the delivery driver showed up, he said he couldn’t bring the shower glass up to my flat and left it on the ground floor. This is the second time this has happened. If you are selling and delivering large, fragile items, you should provide a complete delivery service, not leave customers to deal with heavy glass on their own.
Now I have a very fragile item sitting in the hallway on the ground floor because I wasn’t given any notice to arrange help. This is completely unacceptable. The lack of communication, organization, and basic customer care from the Battersea shop has been incredibly frustrating.
I would not recommend this service based on my experience.

Thank you West One Bathrooms Wandsworth!

This was my first replacement bathroom, so I wasn't aware what was possible these days.
At the end of October '25, I walked into the Wandsworth branch and fell in love with the shower system they had in one of their displays. After enquiring further, Oliver was very helpful in suggesting other fixtures and fittings, lighting, ventilation and tiling to match.
Over the next few weeks we ran through several design iterations backed by 3D computer generated images before firming up on the final design.

I had no preferred installers, so West One provided me with a list of companies they had worked with before. This was invaluable.
The installer we chose had availability leading up to Christmas so we had to move quickly.
I met Oliver with my installer for a meeting at West One to run through everything. We double checked everything would work together and would fit correctly into the available space. We also checked the heat output of the chosen towel rail to see if it was sufficient to heat the room. As a result we added another radiator to the design to be on the safe side.

We asked Oliver to check lead times for everything. This resulted in one or two things being swapped out for alternative products, or ordered from different suppliers, with me on hand to approve any slight changes in design.
When we discovered that the shower I wanted was on 4 weeks delivery, West One provided measured drawings for the fitters to work to in lieu of the fitting itself. Once we all agreed the project was doable in the time, money was handed over and we were underway!

As he had worked with West One before, our installer liaised with them to arrange delivery to the house, as and when needed.
We had a minor issue with the supplied bath overflow pipe which had been bent in half by the supplier and jammed into a box which was too small, and had snapped. This was quickly rectified with an email to West One containing a photo of the damage. A replacement part arrived from the supplier the following morning.

The whole project finished ahead of time and we are overjoyed at the results!
In short, Oliver was invaluable in terms of design, with his extensive knowledge of available fixtures and fittings, suggestions, and visualisations of different options.

The coordination meeting we had was invaluable to resolve potential problems and agree solutions.

I was also impressed by Sophie and Jane from the same branch for being able to seamlessly step in to help and advise if Oliver was not available. They are both highly professional and had all the information at their fingertips to quickly get up to speed.

End result for my extremely aggressive timescale; a smooth running project, delivered ahead of time, and a very happy client!
Many thanks West One Bathrooms and highly recommended!

Honestly the worst experience working with West One. A hugely expensive bathroom and we had dreadful customer service from start to finish. Sat down in the showroom with our bathroom dimensions and handed over to a man who seemed to be very knowledgeable. Over the next few weeks we sent floor plans and went back and forth with mood boards and websites until we selected our bathroom and tiles. As we went to pay we learnt the man that helped us had left but were told to go ahead and pay (£5k) and we would receive everything within a week. Well the delivery note came in and actually two products weren’t available for three months. Tiles arrived and half were smashed so we had to wait another week to get those replaced. Then turned out that the man that had recommended the products hadn’t looked at the dimensions so the hot towel rail was too big for the room. When we tried to return it we were told we should pay an 25% restock charge. Also, they hadn’t allowed for enough tiles. When I complained about this all, I was palmed off, delayed and eventually told I should have paid for a bathroom design service - something I was never offered and apparently this was all my fault for not checking everything with the plumber/tiler. So £5k for a bathroom that is useless and has cost me money on delays. For context, for our family bathroom we used Easy Bathrooms in Tunbridge wells - no ‘design service’ - just gave them the dimensions and they helped us find the right products, used topps tiles over the road for the tiles. All arrived within a week, fitted perfectly and was half the price for a size double the space. Would never touch west one again.