Westsshops Avaliações 126

I ordered a Christmas hoodie on 13th November. I ordered medium which is normally plenty big enough for me. When it arrived I was disappointed with the quality and the size, way too small to be considered medium. I contacted them by email and told them of the issues. They replied asking for photos, I don't know why as I wasn't complaining about damage.
I sent photos and received another reply saying that it takes a long time to process. I gave them over a week and emailed again yesterday. Today I was told that returns were expensive due to the item coming from China and that I was responsible for the payment. I was offered a 10% discount voucher if I would keep the item. As I will never shop with this company again I have refused and am now in the process of contacting my credit card provider.
DO NOT BUY FROM THIS COMPANY

I love the styles of clothing, really lovely. I would have given 5/5 had it not been for the price of postage. I can't wait to feel the quality of the items I've ordered today.

The search function doesn’t work . I picked Dogs many times and didn’t get dogs. Saw a dog i liked and never did find it again. I got cats, horses, rabbits.

Your merchandise looks great. Unfortunately, I didn't see that my purchase was complete and ordered the sweater again. Is it possible to cancel order #WTP00048311? I still want my first order shipped. Thanks for your help in this matter.

The jumper received, which I had to chase several times, was very disappointing when it arrived. In the ad it looked like fluffy wool with the character animals standing out away from the material. It actually turned out to be more like a sweatshirt - no wool involved - with just an animal print. Very poor quality too.

Photo when uploaded would not stay. Kept getting message to reload-try again.

Pictures on the website showed fluffier, plush sweater with design raised off sweater. I received a cheap material sweater with a transfer printed on the sweater. Not near the quality I paid for! VERY disappointed!

The product is well advertised, excellent pictures I hope purchase arrives just as good, quality and appearance.

Beautiful sweater

Extra items were ordered by mistake. I emailed immediately to cancel the 2 extra Christmas jumpers and just receive 1. Had a poor reply and they were not cancelled so received all 3. There is no return policy or address to send them back so are stuck with them and massively out of pocket. I don't think they understand. I will not order from Westsshops again.
I do not recommend this company.

The website was easy to use for what I wanted. I got all the information I required.

Easy to place order but would have preferred the prices to be listed in pounds for the British market.

Clothes on offer look really interesting and different. Ordering was straightforward and I received a confirmation email immediately. So far I have not needed customer service. I am eagerly awaiting receipt of my order so I can review the items.

I was kept informed of status of my order. It was packaged well and arrived in good time. The jumper is lovely and soft and as described. Unable to comment on fitting as it has been purchased for a Christmas gift. That being said, I have ordered another item which speaks volumes that I am happy with my purchase.

Ordering process was easy. There was detailed sizing and helpful advice. So i hope the quality and style lives up to my experience so far.

there was a lot to look at and very good to get round the web pages

A great selection geared toward the younger adult. All are Christmas gifts for my adult kids