We Supply Fixings has an easy-to-use website with competitive prices. They always get my materials to me on time. Sometimes they even arrive ahead of schedule, which is ideal for keeping my workflows... Ver mais
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Veja o que dizem as avaliações
Checked description on site verbally by phone (some sellers misleadingly describe their fence post spikes as 750mm - wanted to ensure those ordered were 900mm overall length, i.e. actual spike was 750... Ver mais
First time I used this company excellent service will used again and recommend them to my friends
Ordering easy. Delivery was just in time the day before the job needed doing. (5 days, Post Office) which was mentioned on the website. Would have been nice like some companies - they tell you when di... Ver mais
Detalhes da empresa
Escrito pela empresa
We Supply Fixings are a national supplier of fasteners, fixings, tools and building products to the trade and people working on their home projects.
Informações de contato
1 Brunel Road, Brunel Industrial Estate, TQ12 4PB, Newton Abbot, Reino Unido
- 01626 817899
- sales@wesupplyfixings.co.uk
- wesupplyfixings.co.uk
4,5
Excelente
233 avaliações
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Good service
29 de maio de 2023
Checked description on site verbally by…
Checked description on site verbally by phone (some sellers misleadingly describe their fence post spikes as 750mm - wanted to ensure those ordered were 900mm overall length, i.e. actual spike was 750mm. Prompt response when I rang; Wayne - Customer Service very helpful. Very pleased with price which was very competitive. Order arrived am next day as promised. Well-packed. Will buy from this seller again.
24 de maio de 2023
How about delivering the goods for a…
How about delivering the goods for a start.
Terrible service
25 de maio de 2023
Resposta da We Supply Fixings
Dear James
Thank you for the review. It is much appreciated.
I can see via tracking that your order was delivered on 05/06 at 13.38.
Best Regards
We Supply Fixings
Great product range
Great product range, website design is great, service quality superb and delivery is excellent
2 de maio de 2023
All arrived in good order and on time…
All arrived in good order and on time as they stated.
2 de maio de 2023
Quality items and services
27 de abril de 2023
Sent the wrong size.
1 de maio de 2023
reasonably priced fixings on a certain…
reasonably priced fixings on a certain fixing our usual supplier were out of stock and delivered out in a few days.
23 de abril de 2023
Delivery and refund issues
I ordered some decking screws on a Wednesday night for a job I was planning to do that weekend. The company offered a next day delivery service, which I know I had missed by the Wednesday night but I had hoped to have received the screws by Friday, in time for my plan work. But by Saturday evening, I still hadn’t received my order. After contacting the company to complain about this, I was offered my delivery charge, which was £9, back for the inconvenience of not receiving my delivery in the time stated, but I’m still waiting for charge to be refunded, nearly two weeks later.
I won’t be using this company in the future and I would caution anyone else from doing likewise.
25 de abril de 2023
Resposta da We Supply Fixings
Dear David
Thank you for the review, it is appreciated and helps us to continually review our service.
The product you ordered were on a 2 working day delivery as per the information on the product page, I can see that the team offered the shipping refund to you and that was then applied to your bank account.
We sincerely apologise that you didn't get the service you deserved and will ensure we learn from this in the future.
Best Regards
We Supply Fixings
Great value and very speedy delivery.
24 de abril de 2023
Great product
Great product, fast delivery Great communications......highly recommended.
23 de abril de 2023
Delivery Failure
I never received my order as delivery was let down by Parcelforce, but I was quickly refunded
26 de abril de 2023
Avaliação não solicitada
Resposta da We Supply Fixings
Dear Chris,
We're truly sorry for the inconvenience you have experienced with our delivery partner. We understand how frustrating it can be when a delivery doesn't go as planned, especially when it affects your work.
First and foremost, we want to assure you that your feedback is important to us. We regularly review our partnerships to ensure we provide our customers with the best possible service, and your comments will be taken into consideration as we evaluate our relationship with courier partners.
We would like to clarify that we dispatched your parcel on the same day you placed your order. Parcelforce has informed us that they attempted delivery on three separate occasions, but unfortunately, you were not available to receive the parcel. We have GPS data from Parcelforce to confirm the driver's presence at your location.
Please note that Parcelforce requires a signature for delivery and may not be able to leave the package with a neighbour if they are not available to sign for it. In the future, if you have specific delivery instructions or anticipate being unavailable during delivery hours, we recommend including notes with your order so we can make arrangements to accommodate your needs.
We understand that the delivery process can be frustrating, but we strive to provide excellent service to our customers. In this instance, it seems that the issue was related to the delivery attempts, which is beyond our control, our team worked diligently to process and dispatch your order promptly.
If you have any further concerns or need assistance, please don't hesitate to contact our customer support team at 01626 817899 or sales@wesupplyfixings.co.uk. We value your business and will continue to work towards improving our services.
Best Regards
The We Supply Fixings Team
I ordered to the wrong address
I ordered to the wrong address and We Supply Fixibgs managed to retrieve my order from the incorrect address and deliver it to the correct one quickly and without bothering me even though it was my mistake. The staff were helpful, efficient and polite. Thank you so much
10 de abril de 2023
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