what3words Avaliações 291

O TrustScore é 3 de um total de 5

3,1

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

W3W was excellent. But as an individual user I don't use the app enough to warrant another subscription. The ads taking up part of the screen and web page make it worse. A one off fee or lower... Ver mais

Avaliado com 1 de um total de 5 estrelas

This app is no longer useful as you now suddenly have to pay. Greedy, contemptuous action by this company, attempting to force money from their customers. They have just mugged their loyal customers... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great app! Seems odd at first until you know how it works. Three words mark your spot within a 10x10 box anywhere in the world, and you share those three words with others to find you. Super easy an... Ver mais

Avaliado com 5 de um total de 5 estrelas

A little terraced cottage, up a small lane, in a remote hamlet, in rural Cornwall and our kids found us with ease. Takes all of the uncertainty out of the equation when visiting somewhere new. Ps w... Ver mais

Detalhes da empresa

  1. Empresa de Software
  2. Serviço de mapeamento

Escrito pela empresa

what3words provides a simple way to talk about precise locations by labelling every 3m square on earth with a simple address made of 3 words e.g. ///filled.count.soap. A what3words address is a human-friendly way to share very precise locations with other people, or to input them into platforms and tools such as ride-hailing apps or e-commerce checkouts and car navigation systems. The what3words app, available for iOS and Android, and online map enables people to find, share and navigate to what3words addresses in more than 60 languages. Businesses and services can integrate what3words using the public API or SDK.


Informações de contato

3,1

Bom

O TrustScore é 3 de um total de 5

291 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 6% das avaliações negativas

Normalmente responde dentro de 24 horas

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Avaliado com 3 de um total de 5 estrelas

Developers, don't bother.

UPDATE: I have now been contacted by w3w. I didn't want to leave a 1 star review, but when a problem has rumbled on for weeks I felt I had no choice. Nobody had responded to multiple support request emails regarding bugs. Hopefully this might've made them more focused on fixing their software and support procedures. I have upped the rating to 3 stars after their apology and promise of ironing out these problems for other users.
-------------------
Developers, don’t waste your time with this sub-standard software on your website. I reported problems with it breaking functionality on our e-commerce site. They sent me a screencast showing there wasn’t a problem. They obviously didn’t think I would check GitHub where I saw they had fixed the problem after I had reported it, they are very disingenuous. There is also another problem where after the address goes through a payment gateway the w3w address is lost even though the variables are in the templates.

They don’t reply to support emails. I currently have 4 unanswered email which were addressed to 3 people and their generic support included a tech manager. Uninstalling the software was a headache and kept hanging, so it left behind entries in the database which I’ve had to manually remove 1 by 1. If I hadn’t done that then their w3w input field was still left in the checkout even though the module had been deleted. They are absolutely shambolic. W3W, don’t bother telling me to clear this up by contacting support because if you have any common sense you’ll see that is exactly what I have done numerous times and got no answer. I’ve a feeling that is exactly what you’ll do just to prove my point that you are useless!

22 de março de 2023
Avaliação não solicitada
logotipo da what3words

Resposta da what3words

Hi there, we're sorry to see you're unhappy with the support you've received - we've taken a look into your account with what3words and our product team will be in touch soon.
We aim to make our technology as easy to use as possible for everyone and apologise for the trouble you've had so far, hopefully we can resolve this soon.

Avaliado com 3 de um total de 5 estrelas

I don't understand the need

I don't understand the need. Why not simply use latitude and longitude from any standard GPS app?

20 de março de 2023
Avaliação não solicitada
logotipo da what3words

Resposta da what3words

Hi Pierre, what3words addresses are a human-friendly way of giving the same information as 16 digit GPS coordinates. They are easier to remember, and quicker and easier to say over the phone, or to enter into a device or navigation system by voice or text. what3words has error-prevention technology which helps users quickly identify and correct input mistakes. I hope this helps you understand why some prefer them to latitude and longitude!

Avaliado com 2 de um total de 5 estrelas

An ill thought out idea

A good idea, but not really well constructed. Using 3 words is unweildy and can easily be mis-said or spelt. Too many similar words. 3 numbers would be much simpler. Also, it doesn't work indoors.
A nice, fun gimmick, but I would warn emergency services from depending on it 100%.

23 de fevereiro de 2023
Avaliação não solicitada
logotipo da what3words

Resposta da what3words

Hi Mark,
Thanks for your review.
what3words has an Autosuggest feature that is designed to show any similar addresses when searching the 3 words given, this helps ensure our call handlers (and users of the what3words website or app) select the correct address when it is being given.
Here you can find more detailed explanation about how our autosuggest function works - https://support.what3words.com/en/articles/6394519-how-does-what3words-handle-similar-combinations-of-words. I hope this helps. Thank you, Naya

Avaliado com 5 de um total de 5 estrelas

Die Idee mit 3 Worten weltweit kleine…

Die Idee mit 3 Worten weltweit kleine Quadrate zu beschreiben, finde ich eigentlich genial.
Schade das viele das nicht verstehen und die Akzeptanz so gering ist. Das ist eigentlich das einzige Problem.

20 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Advert

I am complaining about the advert showing the old couple stealing the young boys parcels. Not a good choice for an advert promoting stealing parcels. My son said I thought it was against the law to steal parcels will they be arrested . That’s from a 10 year old

20 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Points to wrong house. EDIT fixed with help from app support.

Points to the wrong house and some delivery drivers seem to believe it.
EDIT: Great communications from what3words helped me fix this problem by suggesting an edit on Google maps. This has been sucessful.

28 de janeiro de 2023
Avaliação não solicitada
logotipo da what3words

Resposta da what3words

Hi Shaun,
We are sorry for the confusion. I hope to clear it up for you.

The what3words app uses Apple maps, and Google Maps to find what3words address of any street address. Seldomly, some locations can be inaccurate on these maps which would reflect on the what3words app. To get the correct what3words address for your home, please tap on the square that best locates your house i.e. a front door. Then you can share that what3words address to get your parcel exactly where you want.

Also, you can report correct address using these links - https://support.google.com/maps/answer/3094088?co=GENIE.Platform%3DDesktop&hl=en (Google Maps) and https://support.apple.com/en-us/HT203080 (Apple Maps). I hope this makes sense. Feel free to get in touch with us at support@what3words.com. Thanks. - Naya

Avaliado com 5 de um total de 5 estrelas

Everybody should download this app

My daughter was involved in a car accident recently where a friends car left the road. They had no idea where they were as their satnav had taken them on a cycle path. She gave me the w3w address and it led me straight to her. Also used it when a stranger collapsed in the middle of a park. Fantastic app!

20 de janeiro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Strange & pointless app

This really is a strange and frankly pointless app. Oversold and under delivered, it's like a map without the accuracy. A smart gimmick at best, but not a reliable way finder at all.

28 de dezembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Extremely unreliable

UPDATE: thanks W3W but your suggestion we used the wrong address makes no sense. We found (and just rechecked) our W3W address on your website using a desktop computer. Just asked the same friends to find W3W a...c...s... on their W3W mobile App. It's our front entrance... Maybe the W3W app only works in fine weather? ENDS. We gave friends clear instructions to find our house in France, but as it was dark and raining, they said they would prefer to drive to the nearest town and then use the What3Words map reference. W3W took them to a built-up area about 5 km from our rural location. They then spent a further 30 mins searching for our home, eventually resorting to Google Maps (which is what they should have used in the first place). I wrote to W3W 21 October asking for an explanation, received an auto reply, then chased them on 17 Dec. This morning (27 Dec) finally ... oh no, just another auto-reply in my inbox. Don't suppose I'll ever find out what went wrong, but I'd never trust W3W again.

19 de outubro de 2022
Avaliação não solicitada
logotipo da what3words

Resposta da what3words

Hi there,
We are sorry for the inconvenience. I hope to explain what might have happened. Can I ask how you got the what3words address you shared with your friend - did you use the location view button or search with the street address? Because when viewing your what3words address, the GPS signal of the device is used to determine the location. And this signal can be distorted indoors or when the view of the skyline is obstructed. But this can be rectified by tapping on the location button couple more times and waiting for a while. If you found the what3words address by searching with street address, we simply converted the GPS coordinates of that address to what3words address. We suggest reporting the correct location to Google Maps and Apple Maps and using the satellite view to tap on the correct square to get the correct 3 word address. I hope this makes sense as to why the what3words address you used was wrong and now you can find the correct one. For more help, don't hesitate to get in touch with us at support@what3words.com. Thank you. - Naya

Avaliado com 1 de um total de 5 estrelas

Beware spam after installing

Thought this was a great idea but once installed they put you on their spam list and send rubbish sales adverts etc with no unsubscribe option so I've uninstall Ed it and good riddance.

22 de novembro de 2022
Avaliação não solicitada
logotipo da what3words

Resposta da what3words

Hi Spencer. We are sorry for the inconvenience. You can unsubscribe from our newsletter by tapping the "Unsubscribe" button at the bottom of our emails. You can also turn the push notifications off by going to "Settings" -> "Notifications" -> "Manage push notifications settings". I hope this helps. Feel free to contact us at support@what3words.com. Thank you. - Naya

Avaliado com 5 de um total de 5 estrelas

This is the coolest app that I have…

This is the coolest app that I have ever seen. I have sent the link to download to all my family, friends and have even called my local 911 services to make sure we all use this VERY useful tool. What if one of your family members went camping and you had them give you their 3 word location once they set up camp. Say bad weather goes through the area and they loose cell service completely. You get concerned and travel to their location. You will be able to find them within 10 ft. Of where they pitched their tent. Very cool. What if you hunt, get shot and time is of the essence, wouldn’t you like for the ambulance to make it to you in a timely manner.

21 de novembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Used it yesterday as we came across an…

Used it yesterday as we came across an injured lady in the forest. No signal on phone but Emergency no worked. W3W on my phone said we were in Oxford, at least 60 miles away. Used my friends phone instead. The paramedics wasted an hour wandering in a wood a mile and half away. In the end I cycled to them and led them to the injured lady. This is the second time it's failed in an emergency situation. The paramedics said it's a regular problem in low signal areas. Shame, the ideas good but unreliable especially in an emergency.

31 de outubro de 2022
Avaliação não solicitada
logotipo da what3words

Resposta da what3words

Hi there,
We are sorry to hear this. This usually happens when the GPS signal of the device being used is weak, which can happen if you’re in a building or in a location where your line of sight to the sky is obstructed. Retapping on the location button and waiting for a while should increase the GPS signal accuracy. I hope this makes sense. For more help, feel free to email us at support@what3words.com. Thank you. - Naya

Avaliado com 5 de um total de 5 estrelas

I love it

I love it. I have been using it for remote camp sites, safe anchorage’s & locating friends in a crowd. What’s not to love. Great idea.

25 de setembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Schwachsinn!!!

Schwachsinn!!!
Wozu gibt es GPS und Koordinaten!?

Es wurde einfach etwas"erfunden" was es schon gibt!

19 de agosto de 2022
Avaliação não solicitada
logotipo da what3words

Resposta da what3words

Vielen Dank für Ihre Bewertung.
Mit Dreiwortadressen können dieselben Informationen weitergegeben werden wie mit 16-stelligen GPS-Koordinaten – allerdings auf eine benutzerfreundlichere Art:

51.520847, -0.19552100 ←→ /// fenster.ausgleichen.nahezu

Sie sind leichter zu merken und lassen sich schneller und einfacher am Telefon sagen oder per Sprache oder Text in ein Gerät oder Navigationssystem eingeben. what3words hat eine Technologie zur Fehlervermeidung integriert, mit der Benutzer Eingabefehler schnell erkennen und korrigieren können.

Verwendung von GPS-Koordinaten mit what3words
GPS-Koordinaten können in die what3words-App oder die Online-Karte auf what3words.com eingegeben werden, um eine Dreiwortadresse zu erhalten.

Die folgenden Formate werden akzeptiert:
-30.606775, 29.907674

30° 36' 24.39"" S 29° 54' 27.626"" E

S30.606775, E29.907674

Die Koordinaten für jede Dreiwortadresse sind einsehbar. Entwickler können für die Umwandlung von what3words- in GPS-Koordinaten unsere API verwenden.
Mehr Infos zu unserer API gibt es hier (nur auf Englisch). Ich danke Ihnen.

Avaliado com 1 de um total de 5 estrelas

Wozu der Unsinn

Wozu der Unsinn? GPS ist deutlich zuverlässiger- wer kein handy dabei hat dem hilft dieses unsinnige What3words auch nicht. Und die Werbung… ich krieg mittlerweile Brechreiz, ich kann es nicht mehr hören… dieser Baum hat eine Adresse. Völliger Stuss den due Welt nicht braucht. Soll mir einer erklären was da besser dran ist als einfach den GPS Standort zu verwenden- nichts. Im Gegenteil…

30 de julho de 2022
Avaliação não solicitada
logotipo da what3words

Resposta da what3words

Danke für deine Bewertung! Viele Menschen nutzen gerne Wörter als Alternative zu GPS-Koordinaten und schätzen die vielfältigen Möglichkeiten, die what3words für die punktgenaue Adressierung bietet. what3words hat daher weltweit Millionen von Nutzern und arbeitet mit zahlreichen Unternehmen/Organisationen, die das System integriert haben, seien es Autohersteller, E-Commerce-Anbieter, Paketdienste oder Notdienste. Grundsätzlich nutzt jede/r immer das, was er oder sie möchte und gut findet – und von daher sehen wir und unsere vielen Unternehmenspartner und Privatnutzer das mit dem „Stuss, den die Welt nicht braucht“ natürlich anders. Alles Gute für dich! Naya

Avaliado com 1 de um total de 5 estrelas

waze and satnav the better options

installed it, gave it an address to find, it gave me 4 squares to choose from ...!!! I mean if I knew which house Im looking for, why would I want w3w ?
AND.... when I hit the navigate button, it said there was a magnetic fault... so I still had no directions..
AND I see it retains the address's under w3w, whats the point of that, a collection of words with no address attached, how do I know which was 37 Acasia Ave ?
Waze and my satnav are still the better options

ooOOoo

I’ve just seen the reply, They didn’t address the other two points I raised..... one has to wonder why...!!

26 de julho de 2022
Avaliação não solicitada
logotipo da what3words

Resposta da what3words

Hi Pete,
Thanks for your review.
A magnetic sensor is required to use the compass (when pressing Navigate > Compass) so that error is either fired when the component in the phone is having issues/or is not there, so please contact your device's support team to get assistance diagnosing that. It is worth mentioning that you can use other navigation apps to get directions to what3words address. For more help, please feel free to get in touch with us at support@what3words.com. Thank you, Naya

Avaliado com 5 de um total de 5 estrelas

Excellent and really useful app

I have been using this app for a while now and tried to leave a positive review before but was told it didn't meet with the rules. Really don't understand why, so thought I would try again. This app is particularly good for locating out of the way places where a postcode isn't precise enough. Love it and have never had a bad experience.

22 de junho de 2022
Avaliação não solicitada

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