When in Rome Avaliações 

213
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

I bought a few bottes of the Primitivo when on offer in Sainsbury's. The wine is a good enough drink, the the bottle design needs reworking. I applaud the idea of the card outer, but I found it extrem... Ver mais

Avaliado com 5 de um total de 5 estrelas

I am a big fan of the paper bottled wines - which are great to drink and make lovely gifts - so light and eco-friendly. Unfortunately my latest order got damaged in transit - but the speed of custome... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Amazing wine from an amazing company. Excellent service - website straight forward & delivery free & next day. I have already highly recommended you to family & friends - one of whom has already used... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very smooth experience w order and delivery. The Pecorino is a lovely fresh, easy-drinking summer white - enjoyed it with seafood and pasta. Cardboard bottle is a practical alternative - light but stu... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Importador e atacadista de vinhos
  2. Loja de vinhos

Escrito pela empresa

RETHINKING WINE DRINKING When in Rome is here to make drinking wine as much fun as it is in Italy. We bring you high quality craft wines at great value, whilst all the time minimising our impact on the environment.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

213 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as avaliações

(213)

5 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent value artisanal wines

I was a little dubious but the wine is excellent value for money. Lovely fresh white, and the rose could have passed for something twice the price. Very pleased. And the packaging and approach to sustainability is second to none

16 de agosto de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Wine good - bottle design terrible

I bought a few bottes of the Primitivo when on offer in Sainsbury's. The wine is a good enough drink, the the bottle design needs reworking. I applaud the idea of the card outer, but I found it extremely difficult to unscrew the cap and really hurt both hands on both bottles (and I have have unscrewed a lot of bottles!). One attempt twisted the foil bag so much the wine wouldn't come out!

10 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Never had any problems with this…

Never had any problems with this company. Order is delivered quickly and well packaged.

31 de março de 2025
logotipo da When in Rome

Resposta da When in Rome

Thank you for your lovely review, Margaret! We’re so pleased to hear you had a great shopping experience with us at When in Rome Wine. With the sunshine out, it’s the perfect time to enjoy a can of our fruity and playful Rosato. Grazie mille!

Avaliado com 5 de um total de 5 estrelas

My 2024 New Years resolution was to…

My 2024 New Years resolution was to drink more Italian wine...
... Living the dream with this box.

11 de dezembro de 2024
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Resposta da When in Rome

Thank you for your fantastic review Ian! We love your New Year’s resolution—definitely one we can get behind! Cheers to living the dream with great Italian wine. Grazie mille!

Avaliado com 5 de um total de 5 estrelas

Wonderful wine

Brilliant service, quick delivery, fabulous wine.

11 de dezembro de 2024
logotipo da When in Rome

Resposta da When in Rome

Thank you for your lovely review! We’re delighted to hear you had a great shopping experience with us at When in Rome Wine. Grazie mille!

Avaliado com 5 de um total de 5 estrelas

Great Service and Great Wine

Super fast delivery of great quality products.
Lovely presentation.

11 de dezembro de 2024
logotipo da When in Rome

Resposta da When in Rome

Thank you for your kind words! We’re so glad you were happy with the delivery and the quality of our wines. We look forward to serving you again soon. Salute!

Avaliado com 5 de um total de 5 estrelas

Fabulous Customer Service

I am a big fan of the paper bottled wines - which are great to drink and make lovely gifts - so light and eco-friendly. Unfortunately my latest order got damaged in transit - but the speed of customer service from WIR was amazing - two days later I had a replacement shipment - in perfect condition. Sometimes when things go wrong outside your control it is the speed and depth of response which shows the real quality of a business.
Nice work - cheers!!

11 de dezembro de 2024
Avaliação não solicitada
logotipo da When in Rome

Resposta da When in Rome

Hi Nigel, Grazie mille for your kind words and thoughtful review! It’s wonderful to know you enjoy Pecorino bottles both for their taste and eco-friendliness.

We’re truly sorry your initial order was damaged in transit, especially during this Christmas period, but we’re glad we could resolve it quickly for you! Your understanding and appreciation mean the world to us, and we’re proud that our response met your expectations and left you satisfied.

Thank you again for your support, and we look forward to serving you again soon. Cheers!!

Avaliado com 5 de um total de 5 estrelas

Everything very efficient

Everything very efficient

4 de dezembro de 2024
logotipo da When in Rome

Resposta da When in Rome

Thank you for your review Phil. We look forward to serving you with more of our wines in the future! Salute!

Avaliado com 4 de um total de 5 estrelas

A company that still listens to their customers

UPDATE: An unexpected consequence of my last (3 star) review (below) was direct contact by email from When In Rome’s supply-chain manager, explaining their strategic move away from the wine-in-a-box format in favour of cans and paper bottles, apologising for the logistics lapse that occurred around my last order, and offering compensation. His lengthy personal response was appreciated, foremost because it didn’t and doesn’t suggest a business that has grown indifferent to the experience and opinions of their customers — something increasingly common in online commerce.

I respect their decision to move towards different packaging formats, and while I am unlikely to make canned wine a feature in my life (notwithstanding the unquestionably excellent recoverability ratios of aluminium, the percentage of packaging to product and energy requirement for recycling are both too high, in my view), paper bottles are new to me and merit examination. Perhaps I’ll read up on their sustainability parameters while sampling their contents when I next order.

* Original Review *
I've been ordering from When in Rome for around 2 years now, and I have to say, unfortunately standards seem to be slipping. The range on offer is not what it initially was, and while I get that they work with smaller suppliers with limited production, I'd expect their buyers to be conscious of this and try to discover growers to showcase tomorrow. Their logistics also appear to be deteriorating, too: fewer updates and slower deliveries.

30 de novembro de 2024
logotipo da When in Rome

Resposta da When in Rome

Hi Malcom, thank you so much for your thoughtful review and for sharing your feedback with us. We truly appreciate your understanding and are glad to have had the opportunity to connect with you. It’s always our priority to listen to our customers, and we value your insights regarding our move towards cans and paper bottles.

We completely understand your perspective on canned wine, and we’re thrilled that you’re open to exploring our paper bottles! We’re confident that both the quality of the wine and the sustainability features will impress you, and we look forward to hearing what you think once you've had a chance to try them.

Thank you once again for your thoughtful comments and continued support. We hope to continue providing you with the best possible experience, and we’re here if you have any further questions or thoughts. Salute!

Avaliado com 5 de um total de 5 estrelas

Fantastic service

Fantastic service, easy to use and quick dispatch/receipt

26 de novembro de 2024
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Resposta da When in Rome

Grazie mille for your wonderful review! It’s always a pleasure to make things seamless for you—Salute!

Avaliado com 5 de um total de 5 estrelas

Delicious!

I don’t know why it has taken so long for me to realise what a good idea Sparkling wine in a can is! Just perfect for 1 (or 2) if nobody wants to join you in opening a bottle. Really tasty wine, light, refreshing.

14 de novembro de 2024
logotipo da When in Rome

Resposta da When in Rome

Grazie mille for your wonderful review! We're thrilled you’ve discovered the convenience of sparkling wine in a can and we are delighted to hear that you enjoyed the taste. Salute to more sparkling moments ahead!

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