Shocking service you can never get through on the phone goes on answer machine or always no matter what time off day so I drive down there not busy and phone not being totally ignored Also every t... Ver mais
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Veja o que dizem as avaliações
Whites Pharmacy, Alahsa, Saudi Arabia. Saleswoman spoke no English, I spoke no Arabic, and she explained in Arabic, the she became Impatient and " ttttt..ed" me!
I was told by the salesman that I could only pay by EBay gift card. Even though the amount due was $345+40 to ship He said I had to pay $400. He ask one question, my first name. He then called... Ver mais
A empresa respondeu
What do I think! I think you ought to employ another delivery service, this is the second time in a row that your driver has told you on a Friday afternoon that we were not in and there was no one... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
White Pharmacy provides online doctor and pharmacy services from its UK base in Surrey. We provide medicines and treatments for chronic pain relief, sexual wellbeing, weight loss, travel and smoking cessation. Our fully qualified, private doctors are all based in EEA and registered with their local medical bodies. Our pharmacists are UK qualified and registered with the UK General Pharmaceutical Council. The products we offer are supplied by UK based companies and meet all the necessary regulatory requirements. We have been awarded the EU MHRA logo proving that we operate legally. If you request a prescription-only medicine your medical information will be reviewed by one of our doctors who will make sure that it is safe and appropriate for you. If approved, a prescription will be provided by them and sent electronically to White Pharmacy to be dispensed by our pharmacy team and dispatched, in most cases, the next day, in a plain, sealed envelope by either DPD or Royal Mail.
Informações de contato
Suite 2, Victoria House, South Street, GU9 7QU, Farnham, Reino Unido
- 01252299044
- admin@whitepharmacy.co.uk
- whitepharmacy.co.uk
1,0
Muito Ruim
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Highly recommend
Highly recommend, kept in the loop throughout process and very friendly to deal with on the phone. Customer service exceptional, DPD could drop parcel at a retail premises walking distance from my workplace.
30 de maio de 2017
Avaliação não solicitada
Resposta da White Pharmacy
Hi there,
Thank you for your glowing recommendations. As you have mentioned, DPD offer a brilliant, flexible courier service where you can have your parcel sent to a local pick-up shop. It's really handy if you know that no-one will be home on the day to sign for your package.
Ruth - Clinical Assistant
Review White's Pharmacy
White's Pharmacy are professional, knowledgable, and polite. The telephone interview was pleasant and professional encouraging the client to answer freely and truthfully to their questions
I would highly recommend them should you require expert advice and treatment
26 de maio de 2017
Avaliação não solicitada
Resposta da White Pharmacy
Hi Wendy,
Thank you for your lovely review. I am glad that you were able to have an open and easy conversation with our pharmacist. If you ever have any questions about your medication or alternative treatments, please don't hesitate to call us on 01252 299044 or admin@whitepharmacy.co.uk.
Ruth - Clinical Assistant
I feel that White Pharmacy offers a …
I feel that White Pharmacy offers a really professional service. They are very helpful, and fast to respond. Received my order quickly and would not hesitate to recommend to others. At this time , when it is quite difficult to get a GP appointment, this is a service which I feel is needed. I personally have been able to function , as I have suffered with a painful condition, and have been able to get help for myself with this company! Brilliant!!
25 de maio de 2017
Avaliação não solicitada
Resposta da White Pharmacy
Hi Tanya,
Thank you for sharing your experience with White Pharmacy. We are pleased to offer a convenient and flexible service which fits around your busy schedule and cuts out the waiting times associated with waiting for a GP appointment.
Ruth - Clinical Assistant
A professional online team of people
A professional online team of people. I was treated with such compassion and empty by all the staff. Especially, the doctor who phoned me. Whenever I look for advice they reply in genuine time. White pharmacy is like having my very own personal doctor to hand. Excellent service. Thank you.
25 de maio de 2017
Avaliação não solicitada
Resposta da White Pharmacy
Hi Elga,
Thank you for your kind words. All of our staff at White Pharmacy will take the time to listen to you and our pharmacist and doctor will offer advice or alternative treatment suggestions where they feel it would help you. If you ever have any questions or would like any further advice, we will always do our best to answer.
Ruth - Clinical Assistant
Trustworthy
Trustworthy, reliable and safe. Very professionally run. Would recommend very highly.
24 de maio de 2017
Avaliação não solicitada
Resposta da White Pharmacy
Hi there,
Thank you for letting everyone know that they can trust White Pharmacy to offer a professional and safe service!
Ruth - Clinical Assistant
First class service
First class service - would recomend to anyone
24 de maio de 2017
Avaliação não solicitada
Resposta da White Pharmacy
Hi Dave,
Thank you for your five-star review. We really appreciate you being willing to recommend us!
Ruth - Clinical Assistant
A very good service who ensure that the …
A very good service who ensure that the patient is ordering the appropriate medication with a thorough consultation procedure. Ordered items always arrive in the timescale given
24 de maio de 2017
Avaliação não solicitada
Resposta da White Pharmacy
Hi Andrew,
Thank you for letting everyone know that we provide a reliable service. Your safety is our priority, so it's important for our consultation process to be thorough - I'm glad that you approve of the processes we have in place.
Ruth - Clinical Assistant
Excellent service
I can only say that the preconsultation interview was thorough and I felt as though the time was taken to really listen to my situation; something that GP's do not have time for. It's so very difficult to get an appointment to see your GP, so the service provided by White Pharmacy is a very much needed service. I have never had any problems previously, when I have ordered from White Pharmacy. I have also received some much appreciated advice.
Thank you to White Pharmacy for the provision of such a professional, yet warm and friendly service. I have never used another online pharmacy other than White Pharmacy, due to the fact that I trust them. I would recommend them to friend's and family.
24 de maio de 2017
Avaliação não solicitada
Resposta da White Pharmacy
Hi Denise,
It is a pleasure for us to provide an all-round healthcare service. All of our staff are here to listen to you; if you ring us, we will make sure that we give you the time and attention that you need, no matter how busy we may be. I would just like to say thank you for your kind words, these reviews are a real encouragement to everyone at White Pharmacy.
Ruth - Clinical Assistant
Easy and hassle free
24 de maio de 2017
Avaliação não solicitada
Resposta da White Pharmacy
Hi Kathryn,
Thank you for your five-star review. I am glad that you found our service easy to use!
Ruth - Clinical Assistant
Very impressed with the service and whole experience
I really could not be happier with the service I received from White Pharmacy.From making the initial order,answering the health questions to speaking to a member of the pharmaceutical team on the phone to payment & delivery I truly felt in safe hands.The whole process was straightforward but professional and inline with the nessecary procedures.
I will definitely use the website again & would highly recommend it to family,friends,colleagues etc.
24 de maio de 2017
Avaliação não solicitada
Resposta da White Pharmacy
Hi Sarah,
Thank you for your glowing review. We aim to provide a smooth service that is easy and quick to use. I am glad that you felt reassured throughout every step of the process and I would like to reiterate that you can always rely on us to provide a professional service. We really appreciate you being willing to recommend us.
Ruth - Clinical Assistant
What do I think ...Sack the Delivery Company
What do I think! I think you ought to employ another delivery service, this is the second time in a row that your driver has told you on a Friday afternoon that we were not in and there was no one who could sign!
Well guess what, we are a Hotel and open till midnight 7 days a week. We told you this last time but didn't get anywhere!
Sack the delivery company! The drivers do want to get home early on Friday and are making this stuff up!!!
22 de maio de 2017
Avaliação não solicitada
Resposta da White Pharmacy
Hi Matthew,
I am sorry to hear that DPD have let you down. We always do our best to help our customers and giving you a good experience with a reliable and speedy courier is part of our service. If anything does ever go wrong, I would urge you to contact us on the same day, so that we can help to rectify the situation. As I am sure you can understand, we can only help you if we know that there is a problem in the first place.
That is indeed why we chose DPD in the first place. We weighed up our options and asked our patients for their opinion – customer feedback about DPD has often been overwhelmingly positive. As a general rule, DPD's deliveries are not only reliable, but we also have the facility to recall parcels or to have them delivered to different addresses, which is just not possible with Royal Mail. For certain locations, Royal Mail is offered as an alternative.
I can see that you last told us of a delivery failure over one year ago, and deliveries did seem to be more reliable after that original incident. I can only apologise for the frustration and inconvenience that this has caused you. If you would prefer, you can ask our dispensary team to send your orders with Royal Mail. I hope that we will be able to reach a solution that works for you.
If you would like to discuss this, please call me on 01252 299044, or email admin@whitepharmacy.co.uk.
Ruth - Clinical Assistant
Resposta da White Pharmacy
Hello,
Thank you for your glowing praise! We are pleased to offer a convenient and flexible service that caters for your healthcare needs. If there is anything we could do to improve our service or our range of medications, please let us know on 01252 299044, or send an email to admin@whitepharmacy.co.uk.
Ruth - Clinical Assistant
White Pharmacy have always been great
White Pharmacy have always been helpful, friendly and efficient. No call or email is ever too much trouble and they really have their patients best interests at heart. Being almost housebound and unable to visit my GP very often they have been a lifeline. I couldn't recommend them highly enough.
18 de maio de 2017
Avaliação não solicitada
Resposta da White Pharmacy
Hi Helen,
Thank you for your lovely review. I can see that you've spoken to most of the staff here and I can say that it has been a pleasure to be of assistance. We are always here to answer any questions you have, be that about delivery and other admin matters, or questions about your condition and its' treatment.
If there is anything else we can do to provide an even better service - maybe even adding further products to our range, we would love to hear from you on 01252 299044, or you can always email admin@whitepharamcy.co.uk.
Ruth - Clinical Assistant
I found this site to be really …
I found this site to be really professional and the person I spoke to about my condition was really easy to talk to.Once I was given the oksy to recieve medication it come the next day by courier which can be tracked. They also keep you informed every step of the way. Really pleased keep up the good work.
17 de maio de 2017
Avaliação não solicitada
Resposta da White Pharmacy
Hi Steven,
Thank you for sharing the highlights of your order with White Pharmacy. Our team are all lovely to speak to and they will always handle your concerns with respect. Our doctor, pharmacist and dispensary team check all orders carefully and once they are approved, we send your parcel with DPD, for next working day delivery.
Ruth - Clinical Assistant
There just the best in everything
There just the best in everything. Very helpful and kind . I got my order the next day .I really recommend this PHAMARCY.
17 de maio de 2017
Avaliação não solicitada
Resposta da White Pharmacy
Hi Khadra,
All of the staff at White Pharmacy will always go above and beyond to help you in any way that they can. Your health and wellbeing is our main concern.
Ruth - Clinical Assistant
Can I give 10
Great people they keep you up to date they help as much as they can give you exactly what you ask for will be using your team agien soon
16 de maio de 2017
Avaliação não solicitada
Resposta da White Pharmacy
Hi John,
Thank you for your glowing praise! We will gladly accept your ten-star review!
Ruth - Clinical Assistant
Very thorough
A brilliant company with amazing customer/patient care and outstanding communication. I would thoroughly recommend them for their professional and vigilant approach to person centred care. The pharmacist even rings you to discuss your medication requirements and go through things in depth. I feel so well looked after with the confidence that I'm being cared for by a team of true professionals.
16 de maio de 2017
Avaliação não solicitada
Resposta da White Pharmacy
Hi Sandie,
What a wonderful review of White Pharmacy - we really appreciate the time you've taken to write it. Customer care is so important and we take all our patients' safety very seriously. Our doctors will ensure that they are happy with the information provided and will only prescribe medication when they feel confident doing so. We do review patients' ordering regularly and seek to advise alternative medication or care if necessary and will help to support them through their pain condition.
Charlotte- Pharmacist
Still the best
I have reviewed White Pharmacy in the past and i gave it 5 stars. Nothing has changed and it is still one of the top online pharmacys in my opinion. They are very professional with every aspect of their business and they will not let you down.
Regarding the recent changes in how they can prescribe pain medication and the short telephone interview that comes with it, if anyone is worried about this or uncertain whether to proceed with it (as i was), please do not be. It's handled in a calm, relaxed and friendly way and it will be fine trust me.
16 de maio de 2017
Avaliação não solicitada
Resposta da White Pharmacy
Hi,
Thanks very much for your amazing review of White Pharmacy. It is essential, due to the remote nature of the consultation process, that we take every precaution to ensure that the medicines our doctors prescribe are safe and appropriate for the person concerned. It is good to hear that you appreciate the lengths to which we go in caring for our customers.
Charlotte- Pharmacist
Excellent service
Excellent service, brilliant friendly staff, I can honestly say the staff genuinely care and are always there for help and advice.
16 de maio de 2017
Avaliação não solicitada
Resposta da White Pharmacy
Hi Breige
Thank you for your very positive review. We strive to be professional and efficient and also caring and reliable. We do as much work as possible to ensure that we are providing the best possible service from our website processes to our courier service.
Charlotte- Pharmacist
Excellent service
Excellent service.
Around 6 months ago I used White Pharmacy to obtain some pain medication. My supply recently ran out, so I went back to WP to secure a 2nd order.
Following a simple consultation process, my order was checked and dispatched very quickly. I also had opportunity to speak to a member of staff on the phone, who offered some helpful advice regarding side effects of the medication.
All round, a faultless service.
16 de maio de 2017
Avaliação não solicitada
Resposta da White Pharmacy
Hi Robert
I'm happy that I was able to offer you helpful advice. We seek to provide advice and care at all times and will always be willing to ask extra questions if we need more information in order for us to prescribe safely. Please don't hesitate to contact White Pharmacy if you have any further questions. 01252 299044
Charlotte - Pharmacist
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